Consumer Reviews of Bruce wood floors
Popularity:
#20 of 28 brands of wood floors
17% of customers recommend
141 reviews with a
2 average rating
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Very Satisfied
22
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Somewhat Satisfied
3
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Neutral
0
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Somewhat Unsatisfied
11
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Very Unsatisfied
105
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2016-04-29
Name: Dulcie Chatwood
Location: Springfield, OR
Model: Wentworth Estate Hickory
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"If I had to do it over, I wouldn't!"
While I have to give the Bruce 5" engineered Hickory planks high marks
for hardness (resisting the kind of punishment our 90-lb. Retriever
dishes out), after only 5 years, I can honestly say I wish I had
invested more wisely. In the traffic areas, dirt has seeped into the
grain of the wood and looks terrible. We live in a rainy environment,
but we have always wiped up damp footprints quickly. Yet the 25-year
warranty of the floor finish apparently doesn't apply, because they say
I have a "maintenance problem". The fact is, people do walk on floors! I
expect the product to resist staining.The finish is worthless in this
regard. Just as an aesthetic comment, after I installed the floor, I was
dismayed to notice that the "hand scraping" is decidedly regular, so
that it looks more like corrugated cardboard than wood. I will not be
purchasing this product again.
Date created: 2016-04-05
Name: Joe Baldwin
Location: Martin,Mi
Model: Marsh Oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Does this company believe in quality control?"
Purchased 13 cases of 3/4" marsh oak. 4 cases are absolute junk! Worm
holes, bark edges, open knots, cracks, broken or totally missing tongue
due to bark edge Or over milling. Another American company that has put
profits ahead of quality. This junk is not fit for a campfire and I will
never recommend or use this company's products again!
Date created: 2016-03-30
Name: Knot what I expected
Model: Natural Oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Knots"
We decided to replace carpet in our family room with oak flooring to
match a nearby dining room. The contractor proposed Bruce natural
oak which sample appeared to be almost identical in look to the
existing Mirage brand floor. When installed the color and finish
were indeed similar. But the Bruce floor was extremely heavy in
knots. The Mirage floor had no knots at all. The Bruce floor looks
like cheap junk. I realize that culling bad pieces is expensive but
somehow Mirage can do it.
Fair warning if you are shopping for wood flooring.
Date created: 2016-03-28
Name: James Burd
Location: Anchorage, AK
Model: Gunstock Oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bruce engineered flooring is junk"
Bought the Gunstock oak engineered flooring. This product is junk it
scratches and dings very easily. The floor is junk do not buy it you
will be very dissatisfied.
Date created: 2016-03-19
Name: d. custer
Location: chesapeake va
Model: Timberland cherry
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy"
Bought Timberland cherry flooring from Home Emporium. Big mistake!
This is the worst quality product I have ever seen. Planks were bowed,
planks were crowned, they had different thicknesses, different widths,
the stain was off from board to board, the type of wood was different
from board yo board, you look at it wrong and the stain would
chip... Garbage! Do not buy!
Date created: 2016-03-17
Name: D. Laurie
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst flooring ever."
30% of boards were warped. If warp ran along edge then you could not
attach another row. They used to be excellent but since they have wood
milled in China, then sprayed an packaged in the U.S. their quality has
disappeared. I wonder if the warpage happens during their ocean voyage.
Had to rip out 3 rows that were installed. At least Home Depot refunded our money, but Armstrong has not replied to our concerns.
Do not buy this product ever.
Date created: 2016-02-24
Name: Judith Skinner
Location: Rhinelander, WI 54501
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very disappointed in wood flooring"
When we installed this flooring (my husband and son did the
installation) it was beautiful. I was so happy with it. But, wow, that
changed in a hurry. The floor looks terrible. I called them and the
only way they would guarantee it is if they installed it. We were not
told that up front and are very very disappointed. We don't wear our
shoes on it at all. Will never buy their product again! Have tried
the 'repair kits' and was disappointed in them also. Takes forever to
fix the 'chips'.
Date created: 2015-12-13
Name: Diane Chamberlain
Location: Raleigh, NC
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worthless Warranty (and product)"
We had Bruce engineered hardwood floors professionally installed in most
of our house 3 years ago. Now the floors look like they're 20 years old.
It's just my husband and I and we wear nothing but tennis shoes in the
house. We do have two 17 pound Shelties whose nails are filed down every
5 weeks. We've never used water or vacuums on the floor, but there are
many areas where the finish has completely worn away and many other
areas where the edges of the boards are chipping. Once the finish in an
area starts to deteriorate, the problem spreads as though it's a virus.
Some of the damage isn't even in traffic areas. A Bruce inspector came
out and said something must be 'gouging' the finish and the warranty
won't cover it. I don't think so! As a matter of fact, our kitchen also
has hardwood dating back to 1985 and it is in perfect shape even though
it's in the busiest room of the house. So we are stuck. We've ordered a
repair kit, but it's not going to repair thousands of sq feet of damage.
I wish I'd read all these reviews before starting down this path.
Date created: 2015-12-11
Name: Jeannie Brown
Location: Dahlonega, GA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Pissed off customer"
When my flooring was delivered to home depot for me to pick up it was
suppose to be first quality but when I opened the boxes all of it was
not even cabin quality let alone first quality and neither Bruce
flooring or Home depot will let you return it. I will not buy from
either again. Customer service was no help at all. I am trying to stop
payment on my credit card for the purchase at this time.
Date created: 2015-11-18
Name: J. Bergers
Location: Kokomo, IN
Model: CB9521
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Quality is awful."
Flooring quality is terrible. Had to return 4 boxes out of 10. Worm
holes. Pieces with no polyurethane. How does this junk get out of their
plant. Btw: Bruce and Armstrong are the same company. Never buying Bruce
/ Armstrong flooring again.
