Consumer Reviews of Mohawk carpets

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Popularity:
#7   of 18 brands of carpets

19% of customers recommend
2 of 5 stars 197 reviews with a 2 average rating
  • Very Satisfied
    32
  • Somewhat Satisfied
    6
  • Neutral
    6
  • Somewhat Unsatisfied
    8
  • Very Unsatisfied
    145

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Chariton Iowa
Model: Uniclick

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful"
Do not buy it is awful does not clic together easily as advertised it comes apart and installing is a nightmare. No thought went into corners and areas where you canít lift to clic. Absolutely the worst product ever. Steer clear!


Date created:
Name:
Location: Hawaii
Model: silk strand

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"long lasting quality"
I'm not sure what everyone is talking about with matting down. Of course it will mat down a little! Its a plush carpet. If you want something that feels good to sit, walk and lay on this is the carpet for you. I've had my carpet in my condo where there is constant walking for 7 years. I'm just replacing it as I'm changing colors.


Date created:
Name:
Location: South Florida
Model: smart strand silk

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Best carpet ever"
Mohawk Smart strand silk carpet, after 4 years, including steps - is nothing short of wonderful- steam cleans well and still looks new.



Date created:
Name:
Location: Knoxville, TN
Model: Mohawk Silk

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"This carpet is JUST AWFUL"
Had this very expensive carpet installed throughout my 2 story house. It is such a horrible mess. Shows footprints and packs down when you walk across it. It picks easily too. It is hard to vacuum and has bags and rolls in places where it was not even walked on. I hate this stuff !!! BTW It was sold to me and installed by Broadway Carpets, Knoxville, TN.


Date created:
Name:
Location: Kannata Valley SK Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Does not stand behind product"
We had our carpet installed in September and by January it was matted. We are never home only 2 of us. Lake house. Put in for warranty and was denied. Works never recommended.


Date created:
Name:
Location: Michigan
Model: Native Details II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worn in 4 months"
Purchased and installed in Oct 2020. Saw packing by Christmas and thought "no way". But by mist winter it was packed down, and the top was fuzzy. Vacuuming did not restore it. Uneven wear everywhere. Have dealt with Mohawk since August 2021. Didn't even come out to take a look at it, but agreed to replace. Of course, its only covering wholesale cost leaving me on the hook. And carpet I choose is discontinued. I at this point I don't care to even have any Mohawk as a replacement. Very unsatisfied and shopping around for a sturdy nylon carpeting by another company. Not impressed with Smartstrand one single bit adm advise you not to consider it


Date created:
Name:
Location: Hudson, Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Will not honor warranty"
Carpet is delaminating and coming apart at the seams. Our carpet broker and installer submitted a warranty claim. Mohawk sent out their inspector who claimed it was site related and they denied the claim. We have a large remnant that was never installed and was kept on a shelf in a controlled environment that has the exact same manufacturing defect. How can it be site related when it has never even been installed? Awful carpet and even worse customer service! They told me I can hire one of their approved inspectors at my cost to see if they might reopen the case. I have contacted the better business burea. Everyone needs to turn them in for not honoring their warranty!


Date created:
Name:
Location: WA
Model: Don't remember

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"34 years sounds like good carpet to me"
In 1988 we purchased a low pile middle grade mohawk carpet that was thick - don't remember the exact name-it had to be special ordered- along with a midrange pad from a flooring store to be installed by their team. After raising 3 kids, 5 dogs, 2 cats & a husband who overfilled the bathtub twice & flooded the hallway- the only area that seams are showing after 34 years is in our hallway near the bathroom. We had planned on replacing it a few times -shampooed it & in some places it still looks brand new -life got in the way & we are just now in the midst of replacing it. After hearing about our neighbors buying from HDepot etc & having issues with loose carpeting I won't be shopping the 0% sale ever- no thank you, we will go back to the same store. I will do more research but unless Mohawk is doing something different with their manufacturing it's hard to read the poor rating here after how long our's has lasted.



Date created:
Name:
Location: KY
Model: Sculptured Touch

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet is like footprints in sand in 2.5 seconds! Don't buy it!"
Purchased 212 yards Mohawk Sculptured Touch Labor Day 2021 to replace a Berber from 2009 made the worse choice ever it is like I live in a big sandbox -I am 53 very neat housekeeper with only 2 people in our home!! Do not buy this unless you love foot tracks & to vac continuously!! I've had carpet for decades this is worse I've ever seen company would do nothing even though the sample showed 0 tracking I believe it's a faulty product but company refused to send a rep!


Date created:
Name:
Location: Independence, Mi
Model: Silver Mane 2

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Cheap Quality at High Price"
Purchased carpet from Home Depot. Had Several installation issues that Home Depot has accepted responsibility. As for the carpet quality: Foot prints, that were to be lightly visible, leave deep imprints. The dog's paws leave deep hole where the nails made contact. Snags occur everywhere. Crease lines are visible as well as joint seams. We compared the sample sent from Mohawk to the carpet installed. They were different. Mohawk did not provide a rationale response to the differences. Am I to assume that Home Depot gets a different quality carpet than flooring or decorating stores receive? Mohawk has accepted no responsibility but Home Depot is working with us to resolve the quality issue. I Will update.

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