Consumer Reviews of SnapStone tile floors

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Popularity:
#8   of 12 brands of tile floors

29% of customers recommend
2 of 5 stars 64 reviews with a 2 average rating
  • Very Satisfied
    17
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    43

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Long Island, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"As bad as you've heard"
Installed Snapstone over a 1 piece linoleum floor in 2013. In the past 9 years, we've had at least 10 tiles crack or chip significantly. Dropped an ice pack out of the freezer: significant crack. Chair fell over: entire tile is cracked. Dropped a butter knife: visible chip. In short: the tiles are fragile probably made worse by the fact they are floating and therefore "flex" (in a bad way) when impacted. Luckily saved 2 cases of spare tile and replaced most of those cracked (hid others with small throw rugs). Also problems with grout popping in long chunks after about 4-5 years. This solution seemed to work: pulled up the cracked tiles as well as those which were loose with grout popping. Replaced but used construction adhesive to glue them solid to the subfloor. Ordered new grout direct from the manufacturer (while they were still in business apparently ) and regrouted. So far (after about 3 years), those tiles remain ok. Perhaps they changed the formula in the grout. Even so, very fragile tiles. Will tear all of it up when the new cracked ones get "company".


Date created:
Name:
Location: KY

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"What the heck?"
I just happened across this before putting this product down on my third bathroom installation. The first was almost 8 years ago and it's fine. The second one was four years ago and it's fine. Why did people have bad experiences with this product? I'm quite happy with it and will finally lay down the third bathroom that I bought tile for 3 years ago but kind of put it off, lol! Don't expect any problems!


Date created:
Name:
Location: Chicago IL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horible experience"
Installed SnapStone floating tiles twice so far in 2 weeks. Within a few days the grout started to break the seal between the tiles and the grout would come out. Also the tiles move up and down between them every time someone walks on them. We have leveled the cement flooring (didn't need much leveling but we did it the 2nd time just to make sure, followed all the instructions and videos they provided but to no avail. Cleaning the grout is very time consuming and hard. Not to mention the awful haze that's left after you put the grout and clean the tiles. We installed it twice and we need to remove it a third time and use a different tile, tiles with mortar, not floating tiles anymore. Waste of time and money and also paying an installer to install and remove x3.



Date created:
Name:
Location: WI

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Worked for me"
I installed SnapStone in my bathroom many many years ago. I've been very happy with it. It's the only bathroom in the house with three kids and two dogs. I haven't had any chipped, cracked or broken tiles. I bought extra just in case. Just getting ready to finish the second bathroom and thought I would get the same product. If they are going out of business then I'll have to get another product.


Date created:
Name:
Location: Indiana

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"We did it correctly"
The negative reviews are people who did not install correctly. We rented a concrete grinder and leveled our floor before we installed. Not a single chip or crack in 3 years


Date created:
Name:
Location: Indiana

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"A waste of a couple thousand dollars!"
The tile has manufacturing defects. Markings on the surface did not show while installing the tile. they don't clean up and the whole floor looks beautiful from a distance, but sit or walk in the room and the flaws turn my stomach.


Date created:
Name:
Location: Iowa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful"
I can't even give this one star. Tile was installed a year ago. Our first issue was grout haze that looks horrible when the light hits it. Then tiles started randomly cracking and chipping. To add to the bad tiles, now the grout is shrinking and crumbling. It's no surprise SnapStone is no longer in business.


Date created:
Name:
Location: OH

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Garbage"
My wife and I now understand why Snapstone is no longer in business. Crappy product. Cracks, chips and is the worst flooring product ever produced. Snap Stone even flew a representative of the company from Nebraska to Ohio to personally replace 12 broken tiles in our kitchen. He shipped new tiles and grout to our home, took an airplane ride to Ohio and repalced all of our broken tiles. Within 1 week we had a few more broken tiles. We had a NEW subfloor, double the recommended thickness, level with no imperfections and we still had issues. Bad product, they didn't stand by the warranty( after they replaced the original 12 tiles), and now they are no longer in business. No wonder! Bye bye, Snap Stone. They made millions of dollars at the expense of everyday average Americans. I hope there is a class action lawsuit against this company! Criminal enterprise!!!!



Date created:
Name:
Location: Northern Minnesota
Model: Timber 6x12

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Beautiful Floor"
We installed this porcelain tile over an existing vinyl basement floor and we are extremely satisfied with it. With 8 children we haven't had any chips or breakage! We just installed it in an upstairs bathroom As well.


Date created:
Name:
Location: Roosevelt Minnesota

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Dont do it"
We paid about 5K just in stone and grout to do our floors about 4 years ago. Kitchen, dining, two bathrooms and two halls. After 4 years we have had about 10 broken tiles and about 30 chipped tiles. They chip so easy. We have no kids and no pets in our house on a full time basis. I couldn't imagine how bad these would have looked had we had them. At first the floors looked amazing but it was short lived. I now have to have large area rugs to cover all the damaged tiles. Dont waste your money.

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