Consumer Reviews of Dubeau wood floors

Popularity:
#16   of 28 brands of wood floors

24% of customers recommend
2 of 5 stars 33 reviews with a 2 average rating
  • Very Satisfied
    8
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    24

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

Read more about Dubeau wood floors
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Date created:
Name:
Location: Comox, BC
Model: Tuscany

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Cracked finish"
I must admit the floor looks good for color and appearance but I too am experiencing cracked finish. My flooring was acclimatized as is required, installed as per the directions but still getting cracks. I tried emailing Dubreau but no response. My next step is to complain to Home Depot. If I had read this review before hand, I would have avoided this flooring company.


Date created:
Name:
Location: toronto, ont

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Buyer Beware"
I bought this flooring to install in my home. After letting it acclimatize for a week I had professional hardwood installers come to install my floor. Within a few boxes they found that the woods width was not the same size which would end up leaving huge gaps in my floor, the woods edges where not all stained or beveled properly and on top of all that was also warped/bowed. Stay away from this product.


Date created:
Name:
Location: Ontario

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beware"
This is not worth the money, splits and cracks within a year. No sense in complaining they'll just find an excuse, (humidity or installation) even though it was all done properly. HD Shouldn't even sell it. Definitely will not buy again. It's not like it was that cheap to buy at 2.99 sq.ft.



Date created:
Name:
Location: spruce grove

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"My 3/4 maple turned out beautiful"
After reading all the terrible reviews on this company. I feel very fortunate. My 3/4 inch maple satin finish turned out beautiful. I did it myself. When I bought the flooring I inspected a few boxes and found no problem with the wood. I got a nice deal from home depot. The wood stayed in my home for a few months before I installed it. I laid wax paper to help with the creaking and make it easier to install. I also used more nails than was called for. The only complaint I had with this product, is there were too many short pieces ( around one foot) Other than that, the floor is stunning. It has shifted a bit, but that is normal for a wood product, it is not laminate crap. I have filled a few spaces with natural putty and I could not be happier. I saw some cheaper and thinner Dubeau; yes you get what you pay for. It has been a few months now and it still shines. I do feel sorry for the other people who were not that lucky.


Date created:
Name:
Location: spruce grove alberta
Model: Satin Maple

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"The finished project looks amazing"
I bought 300 sq feet of the Satin Maple Hardwood. It was my first time installing hardwood. Home Depot said there was a percentage of wood that would be waste, as it is wood and it can warp and it is never perfect. They were right about that, as I had about one box of wood that could not be used. The installation went very well. My only complaint is that there were too many short pieces in the boxes ( 12-14 inch) I put more nails in than were required and the floor is solid with no noises when you walk on it. I also put the wax paper underneath and that has helped any creaking noises and it made it easier to install the wood. In the end, I have a beautiful natural maple hardwood floor in my living room and dining room. Yes, I would buy this product again. I like the finish on the wood and it is environmentally friendly ( solvent and formaldehyde free) and made in Canada.


Date created:
Name:
Location: Alberta

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Hardwood finish cracking and boards warping"
We moved into a brand new home where the Dubeau hardwood was already installed. Builder said it was acclimated into the home and he himself installed it. We have finish cracks over the entire floor, the boards are warping and we are fighting to get it replaced. Sad thing is our builder thinks Dubeau is a reputable company and thinks he installed amazing wood product. I can't believe all the bad reviews- how is this company even up and running? Is this a business bureau issue? Has anyone gone that route?


Date created:
Name:
Model: Maple Tuscany

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Zero quality - do your homework first"
I tried dealing directly with the company and I was told wait until the middle of winter when the air was dry then sand and re-stain the floors? Not satisfied I filed a claim with hd which is where I purchased Dubeau flooring in March of this year. Just received word back from hd and Dubeau denied my claim surprise, surprise. They sent it to some third party company and they basically said that because the moisture in the wood which was anywhere from 9%-15.6% average of 13% (my inspector provided these readings) that it has been subjected to an environment where the relative humidity has been between 70% and 80% at a certain period. My inspector came and checked moisture content of flooring and he also checked the basement humidity level 48% and also the moisture content in the floor joists 49%. I don't know or have heard where the humidity level inside a house would get up to 70 or 80%, that's ridiculous. This flooring is crap buyer beware!


Date created:
Name:
Location: edmonton
Model: Natural Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not the right colors and assorted junk"
What a shame to pay for all this hardwood advertised as Natural Oak. Not at all what the samples looked like in Home depot. When opening the boxes, my installer said it was a nightmare trying to match these strips to look decent and all were different color tones, joints did not fit tightly and were stuck with spending hours and many many boxes opened and bought in order to get some continuity and make some sort of sense of it all. Instead of days to install it took 3 weeks and much time and money spent for nothing.



Date created:
Name:
Location: Ottawa, ON

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"very poor quality"
The quality of the material is very poor. The board are uneven in width.


Date created:
Name:
Location: Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Dubeau harwood is garbage"
I consider myself a professional flooring installer in which I have installed hardwood floors for over 8 years. In my opinion all hardwood products from this company are crap. I have seen it all from too many split boards prior to install. Badly warped boards different sizes . Very poor stain on groves(sides). My customers have paid top dollar for even what they call higher end stuff and it is still the same junk. The product shipped does not even come with protective wrapping between each layer of board in box. Therefore damaged marks on almost every board from shipping and handling. Seriously stay away! Unless you don't care about quality.

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