Consumer Reviews of Pergo wood floors
Popularity:
#11 of 28 brands of wood floors
29% of customers recommend
99 reviews with a
2 average rating
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Very Satisfied
24
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Somewhat Satisfied
5
-
Neutral
0
-
Somewhat Unsatisfied
3
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Very Unsatisfied
67
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-09-10
Name: A J
Location: Chicago
Model: PergoMax
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Pergo is the worst"
PergoMax peels. I wouldn't recommend this floor at all. They will send
out warranty service and say peeling is a result of "wear and tear"
within 6 months. And if you contact them on Facebook in a pm to say you
are disappointed, they will block you. Clearly they believe in their
product. Go with another laminate, or better yet, go with wood and
refinish it in a few years.
Date created: 2015-08-29
Name: M. Martin
Location: El Paso, Texas
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Awful!"
Pergo is an utter waste of money. Buy real hardwood. All the
claims about the durability of laminate are false. You will hate
it after a month.
Date created: 2015-08-21
Name: Wesley Canby
Location: Ukiah CA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Pergo lies"
Pergo and Home Depot don't stand behind their products. They send out an
investigator and he does further damage with a scratch pad and then
blames the wife on a product that the wife used that says for all floors
which also comes from home depot.
Date created: 2015-08-10
Name: J. Duprey
Location: Ogdensburg, NY
Model: Moneta
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy Pergo. They don't start by the warranty"
We purchased Moneta mahogany Pergo max from Llowes in February 2015. Our
floor is bubbling on the seams in various areas for no fault of ours.
When I contacted Lowes I was told that I needed to take it up with Pergo
because my warranty was up by 2 weeks! I contacted Pergo and was denied.
I didn't give up and Pergo sent an inspector that they chose and was
denied again so now I am referring this to the BBB and Attorney General.
After seeing so many similar complaints I am also going to look into a
class action law suit.
Date created: 2015-07-18
Name: Bob Bradley
Location: Bethlehem, PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Never Never Again"
We had our Pergo flooring installed a year-and-a-half ago. Soon we will
be ripping it up and replacing flooring on the majority of the first
floor of our home. Pergo does not hold up well. It is expensive junk.
And if you have dogs, forgetaboutit. We have since found out that here
are plenty of quality alternatives to Pergo. We made a very, very
costly mistake.
Date created: 2015-06-28
Name: Jim Cooper
Location: Atascocita
Model: Laminate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Lowes / Pergo - do not care about there customers"
I have been going back and forth with Lowes and Pergo flooring about the
worst floor ever.
Each company blames the other.
Date created: 2015-06-22
Name: C. Nash
Location: Louisiana
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy Pergo flooring. It's junk and "Lifetime Warranty" is a joke!"
I wished I would have read all the reviews before I purchased this
flooring because it looks like everyone has the same problem that I am
experiencing too. The Pergo wood floors are not durable. The layers of
the hardwood are delaminating, the corners are coming up and they
scratch way too easy. Their so called "lifetime warranty" is a joke!
They blamed their delaminating floors on us. You cannot file your claim
to them personally which is ridiculous. Has anyone ever taken any legal
action? This is thousands of dollars this company is ripping people off
of. I will never buy this junk floor again and make sure everyone I
speak to knows not to buy it too.
Date created: 2015-06-12
Name: Alex Salaman
Location: East Brunswick, New Jersey
Model: Laminated Floor
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"@Spanish_Red69: Stay away from Pergo Laminated Flooring through Lowes!"
Stay away from Pergo Laminated Flooring through Lowes! They were
professionally installed and after a few weeks boards started shifting
and bubbling. We have warranty but Lowea says we must go through Pergo,
but Pergo is not taken any action.
Date created: 2015-05-29
Name: Megan B
Location: Pascagoula, ms
Model: Moneta Mohogany Laminate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Ridiculously awful"
We saved a lot of money and spent 1000s to replace the flooring in our
house. We spent 3 weeks installing the floors and within 2 weeks the
floors began to delaminate. We have submitted a claim for an inspector
to come out and hopefully pay to replace it. However, that was over a
month ago and still no call. We have called Pergo 4 times, and each time
they won't even speak to us. They hung up on me this past time. They
answered the phone and hung up. Do not buy anything from Pergo. It's a
crooked company that could care less about its customers. We are now
looking at another several 1000 to replace our laminate floors we just
purchased less than 6 months ago.
Date created: 2015-05-20
Name: Parker
Location: Cincinnati, Ohio
Model: Presto Grey Yew
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible Customer Service"
We bought Pergo Presto Grey Yew from our local Home Depot. After
beginning installation we realized the boards were mis-milled. After
calling Pergo they instructed us to return all flooring and they would
replace with a new shipment. That was 3 weeks ago. We had a point of
contact through Pergo via email. 5 days ago they quit replying to our
emails to address our concerns. I called the company number today, and
after explaining our situation, I was simply hung up on. Now I have two
rooms with no floor, a customer service contact who will not respond,
and a $1,000 Home Depot bill with absolutely nothing to show for it.
Never again will I purchase or recommend anything with the brand Pergo
attached to it.
