Consumer Reviews of US Floors wood floors
#22 of 28 brands of wood floors
13% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-04-03
Location: Forest Hill, MD
1 out of 5
The flooring looks absolutely gorgeous when it is first installed. It is
a multi-width, slightly distressed strand-woven bamboo product that is a
click-lock floating design.
After a short period of time, the floor boards began gapping and separating all over the place, in some places larger than an inch. I removed and re-laid the entire floor myself, edge-gluing it this time. It worked for a bit, but it has become very clear that, every winter, this flooring shrinks laterally by a massive amount, and then swells in the summer. It shrinks so much, that all the work I did was in vain. The floor has ripped apart again, with gaps all over the place. This is the most beautiful product ever on the shelf. Run, run and never look back at US Floors.
The one time I contacted them they were dismissive and I could tell it was a fool's errand. I'm going to slowly replace this flooring with "real" stuff that doesn't ruin the value of my home.
Date created: 2015-02-03
Name: Peter George
Location: New York, NY
1 out of 5
I ordered two different wood floors from US Floors for all three floors
of my townhouse, not a small order. The retailer and US Floors rep were
enthusiastic and helpful throughout the purchase but the moment that
there was a problem with the product, US Floors refused to respond to my
inquiries. I very rarely write an online review but I just couldn't
believe the total lack of customer service from this large company. They
just didn't seem to care. The issue I had seemed to me to be cut and
dry: there was an inconsistency in the size of the stair nose that they
sent me and I simply requested that they send me some more to match the
size of the original shipment. There were also issues about the
consistency of the staining of some of the boards that I didn't even
bother to try and address with them. You might think twice if
considering buying from this company.
Date created: 2014-09-10
Name: R. Carter
Location: Fayetteville, GA
Model: Natural Cork
1 out of 5
"Natural Cork Flooring does not hold up"
Totally agree with an earlier post from 2012 about the cork flooring. My
advise, do not purchase this product from USFloors. Our floor is not
even five years old and was a very expensive endeavor. I asked at the
time of purchase if we needed to apply a surface coating to protect it.
I was told, "no". But here we are not even five years after the product
was installed and all throughout the floor there are scratches and chips
from normal everyday use, animals, grandkids, etc. We are not talking
anything but everyday living. I visited the flooring company where we
purchased this product and inquired as to why it looks so bad after such
a short period. To my surprise he suggested that he should come take a
look at it. After coming to the house and seeing the floor himself, he
said he would turn in a claim to USFloors. They sent an inspector out
and I had high hopes that our floor would be replaced. That was not to
be the case. The report states that the scratches are locally caused and
the raised seams are caused from perhaps using too much Bona on the mop
when I cleaned the floor. Excuse me? Seriously? Do not purchase this
product manufactured by USFloors. You will be very unhappy with the
results in a very short time. USFloors does not stand behind their
product and their warranty is a joke.
Date created: 2014-01-28
Model: Strand Bamboo
1 out of 5
"Multiple Problems with Strand Bamboo"
Builder installed Strand bamboo flooring in late summer and the floors
are gapping, shrinking and unlocking throughout our whole home. This
flooring is garbage. The floor looked great on install but it became
problem immediately. Floor started to unlock and then floor split with
gaps in some cases 2 inches wide. This is a Green product from US
Flooring and I would suggest anyone stay as far away as possible. The
flooring was difficult to deal with from begin as manufacturer was quite
difficult to get samples. Should have taken that as an indication of
first clue it would be subpar.
Date created: 2013-03-18
Name: J. Keimn
Location: Scottsdale Az
1 out of 5
"i have mohawk floors & they are horrible they have a 25 yr warrant y & Mohawk will do nothing!"
Mohawk doesnot stand behind their warranty. My floors are discolored,
scratched, chipped, & I have a 25 warranty which they ignore. My floor
is also discontinue - doesn't that tell you something.
Date created: 2012-10-29
Name: A. Metty
Location: Pinckney, MI
1 out of 5
"Natural Cork Floors, do not buy from US Floors"
Cork Flooring purchased and install in Kitchen. Within three months of
installation, virtually the entire floor had small bubbles on it. Drops
of water caused cork flooring to bubble. Advertisements did not warn
again exposure of this type. Floor inspected by a us Floor inspector and
cited cause to be scratches in the surface that allowed moisture to get
into the floor. This is an inaccurate statement as the floor clearly
does not have any scratches. Drops of water penetrated the surface and
caused the floor to bubble in spots. When purchased we asked if
finishing is recommended and were told no, that the finish was life
time. Nowhere did us Floor state that it was not useable in a Kitchen or
bath, or any wet area where this will happen. I called and asked for
reconsideration and was summarily told that no reconsideration would be
done and it did not matter that the report was incorrect in that if
water was on the surface of the material, it was not covered. Nowhere
does it state this. I feel that we were deceived by the advertising and
by a warranty process that involves tests superior to what is
advertised. Clearly this floor needed an additional protection layer but
when asked, I was told this would void the warranty. The effect was by
not protecting this floor with another coat, the floor was not even
water resistant. Be careful of their warranty, it may be there but they
do not back it up.
Date created: 2012-08-23
Name: M. Ash
Location: Bethesda, MD
1 out of 5
3 days after installation of engineered wood floor we noticed excessive
scratching and denting due to normal usage. Dropping a phone charger
plug caused a 1/8 inch chunk of finish to come off; pushing a cardboard
box caused a very noticeable scratch, etc. On complaint to Lowes the
manufacturer send an inspector who concluded it was due to usage not a
manufacturing defect. No question we used it but the normal use should
not cause such extensive damage. So much for a warranty from us Floors.
Still talking with Lowes but not very hopeful. A floor is meant to be
used including putting items on it and moving them. I have lived with
wood floors for years and never seen such easy scratching. I would stay
away from these products.
Date created: 2011-04-29
Location: Troy, PA
5 out of 5
"Amazing Hardwood Floor"
I purchased the Natural Floors by USFloors solid bamboo wood flooring at my local Lowe's Home Improvement store in Mansfield, PA and I can honestly say that it has been one of the greatest purchases that I have ever made. After purchasing it for approximately $66.00 per carton, we brought it home and installed it ourselves, which wasn't hard at all surprisingly. It even comes with a 25 year warranty. I like the natural UV finish that this flooring has, and the smoothness. You can walk on it with bare feet and not have to worry about getting a splinter, or you can walk around on it with sock feet and not have to worry about catching your sock on a piece of wood and tearing it. We have had this hard wood floor for over a year and to this day, we have had no problems with it. It is easy to keep clean, and should it get dulled from everyday wear and tear, you can polish it up nicely with some Orange Glow cleaner for a hard wood floor. If I were to replace any of the other floors in my house in the future, I would definitely return to Lowe's and purchase some more NaturalFloors by USFloors hard wood and have it laid. It looks so nice, and really adds class and originality to my Southern Victorian home. I would recommend this flooring to anyone looking to have a hard wood floor in their home as well. All in all, this is great flooring, and I am a very satisfied customer!
Date created: 2010-12-09
Location: Huntington Beach, CA
5 out of 5
"Natural Hardwood Bamboo Flooring"
My wife and I recently remodeled our house. We had very out dated carpet and decided to upgrade our house one room at time. I bought bamboo hardwood flooring for our living room. It was very inexpensive and very easy to install. I was very happy with the outcome. It made the room appear bigger and left the room having a very clean look. It took us about 9 hours to install but was worth it. My wife wanted to go green with a lot of our house hold renovations so the flooring went along with that. We have owned this flooring for about two months now and have had no problems. We also have a dog that runs around and we haven't had any problems with him scraping up the floors. I would have to say the best part of the hardwood floors is the easy clean up. The only down fall of the flooring is sometimes it took a couple times for the flooring to lock together correctly. I would however highly recommend this flooring to anyone who wants a do it your-self project.