Consumer Reviews of Beaulieu carpets

Beaulieu flooring logo
Popularity:
#15   of 18 brands of carpets

7% of customers recommend
1.5 of 5 stars 41 reviews with a 1.5 average rating
  • Very Satisfied
    3
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    37

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Waterford
Model: Sherwood Park

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality- Stay Away!"
We had Beaulieu carpeting installed in 3 rooms of a new house, and paid to have it upgraded to Berber. We have lived here 3 1/2 years and the carpet is showing wear marks in every room. We do not have children or pets and do not wear shoes in the house. I have had the carpets cleaned. When I filed a claim, I was able to show proof of professional cleaning for the previous year (2016) but not for 2015. Beaulieu said there was nothing they could do and turned down my claim.


Date created:
Name:
Location: Austin, TX
Model: Berber

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Early wear with Beaulieu carpet"
Went to a flooring store and requested a high durable carpet. We had good experience with Berber in the past so we decided to go that route again. Based on color we selected a Beaulieu carpet. Less than one year after installation the carpet had severe wear issues. A representative from the flooring company agreed it had early wearing and sent in a remnant to the mill for testing. The mill claimed it passed their wear test with a 3.5 (on a scale of 1-5) and obviously they denied the complaint. I wished I had seen this website before purchase, based on this and other complaints Beaulieu is clearly and inferior product and company. Stay away!


Date created:
Name:
Location: Spencer WV

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible"
My carpet was dry rotted in less than 6 years. No heavy traffic, one person living alone, no flood water, no extensive water soaking. Cleaned every 12 mos by Stanley Steemer. No help from the company.



Date created:
Name:
Location: los angelos ca
Model: Dearest

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst company ever Customer service"
This is by a mile the worst flooring company in the USA. They have the worst customer service out there. They do not care about their customers or their employees. They should just close the doors and throw away the key. Their carpet fell apart in the first 6 months. It started out soft and now everything that falls on it sticks to carpet. The softness is gone. Stay away from Beaulieu products they will soon be out of business


Date created:
Name:
Location: Allentown, Pa
Model: Everclean

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet ever!"
Within months of purchase, carpet began to wear. We contacted the distributor it was purchased from who contacted the manufacturer. They requested a new unlaid sample of the carpet which they claimed they inspected. They did not stand behind the product. Stay away from this carpet! Worst purchase ever made!


Date created:
Name:
Location: Ketchikan, Alaska
Model: Devoted 3108

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy"
Ordered Beaulieu Devoted 3108 #14 Apple Blossom Carpet to put in 3 bedrooms in our house. Part way thru the installation the carpet de- laminated over a large area. Beaulieu said they would replace it so we waited 3 weeks for a new shipment. This 2nd shipment of carpet was worse then the first so we were going to cancel the order but the Beaulieu representative in Alaska said they would send us an upgrade of carpet for no extra cost and that they would inspect it before it left the factory. Again waited 3 weeks and when the installers picked up the higher grade carpet it was visibly flawed to and untrained eye. Unbelievable! We cancelled and switched to some Shaw carpet and it arrived fine and looks wonderful installed. I sent a long letter to Beaulieu customer service asking for an explanation and their response was simply that some internal procedures were not followed and they would make changes to adhere to "standard operating procedures". Worthless excuse for complete product and customer service negligence. Short version of a many month beyond frustrating ordeal. Avoid this company because they have no regard for quality and zero interest in satisfied customers.


Date created:
Name:
Location: Illinois

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Avoid Beaulieu - They do not stand behind their product"
Bought high end Berber "town square" carpet in 2008 and had it installed in two rooms with very little traffic. We had the carpets only cleaned professionally twice and they really did not need it since the rooms were very low traffic (our living room and guest room) and vacuumed every week or so. We noticed that a loop or two became loose after vacuuming about a year ago and glued them back in place but now, less than 8 years later, rows came up in two places. Beaulieu refuses to stand behind the product for two reasons: 1) you must have your carpet professionally cleaned every 12 to 18 months and have receipts as proof. 2) But even more ridiculous is that they told me the carpet was only warranted for 1 year (yes, one year) against manufacturing defects. Now I didn't expect large compensation but something in consideration. My expectation for a very low traffic carpet would be for it to last at least ten years. The rest of their warranties for wear, etc. are for 10 to 20 years which would imply that the carpet could last as long as 20 years! Stay away!


Date created:
Name:
Location: Baton Rouge, LA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"I feel robbed!"
We purchased approximately 1200 sq ft of Bliss carpeting from our local ProSource in March of 2015 and had it installed in April of 2015. Within three months the carpet looked years old. Everywhere we have dared to walk looks 5-10 years old (and our ProSource dealer agrees). We are a family of 4 and we do not wear shoes on the carpet. I maintain it meticulously, as we waited a long time to get new carpet and I wanted it to last and look beautiful for years to come. We spent neatly $5000 between the carpet, pad, and installation. Part of the reason we chose this carpet was because it has what appears to be an excellent warranty (and I was expecting that since the warranty was good, the product would be good). It took many months, but finally an "independent" inspector, hired by Beaulieu came. Then we waited some more for his report. Beaulieu claims that it is because of my vacuum that our carpet it matted in traffic areas. That is ridiculous! And our ProSource dealer agrees. The carpet looks great in places where no one walks, and I vacuum there the same as I do in the traffic areas. The carpet has a raised pattern, and in the traffic areas (including places like where my husbands feet sit not he carpet when he sits on the couch in our office) it is totally matted down and has no pattern to it. It looks like crappy, old carpet. I would never recommend this company - their product is awful (I didn't realize we were spending $5000 for what has amounted to disposable carpet! And we are stuck with it, as we don't have an extra $5000 lying around to replace it). In addition to a horrible, sub- standard product, they refuse to stand by their warranty. What a sham.



Date created:
Name:
Location: Spartanburg, SC
Model: Stallion

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Absolute Junk"
Without even moving into this home, the carpet is rolling up fuzz balls. It is clearly defective. The vacuum gets plugged up from so much fuzz coming off the floor. Beaulieu says this is normal. Shopping bags full of fibre... Normal? They refuse to replace the carpet or do anything to resolve the issue. Purchased through Home Depot... Beware of Beaulieu... It's junk!


Date created:
Name:
Location: Belle Plaine, KS (Wichita area)

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk carpeting"
Junk carpeting; after having an independent inspector look at my one year old carpeting it was deemed acceptable. In a traffic area it looks like its 10+ years old. I was told to put a piece of carpeting over a worn area and any others that might get any traffic. I didn't pay high $ for this garbage.

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