Consumer Reviews of Shaw synthetic floors

Shaw flooring logo
Popularity:
#13   of 14 brands of synthetic floors

4% of customers recommend
1.5 of 5 stars 45 reviews with a 1.5 average rating
  • Very Satisfied
    1
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    39

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: West Virginia
Model: Floorte Classico Laminate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Expensive junk"
I had this installed in new construction home as I wanted something durable that looked good. I have a big dog who lives indoors. Just moving in and sliding an ottoman with plastic capped feet and a plastic container from Walmart put big deep scratches into the flooring. These were part of normal moving activities. My builder told me another client in VA has the same issue. Shaw finally agreed to have an independent inspector look at hers, and they may have to do the same with mine. In the meantime, my builder (David James Custom Homes) has pulled all of the samples from their showroom floors.


Date created:
Name:
Location: Fort Wayne,IN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"New Vinyl Planks"
Lowes recommended for my salon for it's waterproof & stain proof qualities. First drop of haircolor (that was wiped & cleaned up immediately), showed staining! A call to Lowes- a call to Shaw= no resolve. Shaw states that none of their floors are resistant to any stains. They cannot recommend a cleaner to remove stains, & they cannot recommend a protective coating to ensure no further stains as a precaution! They also state that they just make the floors, they don't sell them! Well played shaw! Dont buy shaw products! Waste of money!!


Date created:
Name:
Location: Mendon, MI
Model: United States

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"This floor is a nightmare"
This is the worst floor I've ever installed. I found pieces that were broken from the corners right when I got it out of the box. The pieces are all very brittle and it's extremely easy to damage them just by trying to put them together. They scratch way too easily and I can't see this floor holding up if it's already this bad. I had to pull some up and take some out because some of the pieces we're starting to separate. They said it's resilient that's a joke. If you buy this you'll regret it.



Date created:
Name:
Location: Flint mi
Model: Citadel

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Scratches easily"
Shaw citadel dublin pine vinyl flooring scratches very easily. Very disappointed. Was not down 24 hours and scratched moving a high chair with wheels acrossed it. Just makes you sick! Suppose to be so durable!


Date created:
Name:
Location: Littleton
Model: LVP

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy a Shaw product"
The worst product! Looked horrible from the first day it was installed. I filed a claim within two weeks of install. Customer service is telling me this is normal wear and tear. Unacceptable.


Date created:
Name:
Location: West Bend, WI
Model: Versalock vinyl plank

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy!"
Looks beautiful, however the durability is the worst I've experienced with any laminate I've installed. Scratches if you slide a chair over it. I also have dime size to quarter size random gaps throughout the room-not an installation problem. Either the joints are faulty or the product does not allow for heat-cold expansion and or contracting in a home. We had the product professionally installed over brand new subfloor. Reported to Shaws for a full refund. What a waste of time. Again looks beautiful is waterproof but those are the only two plus sides of the complete list of Shaws Marketing claims. Not durable at all to say the least. Need to shop for a different brand- I was very satisfied with Pergo.


Date created:
Name:
Location: Plainfield, IL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't use this product!"
I did everything the manufacturer instructed for installation including only using their product to clean it and it is not holding up. I will end up having to replace it. Don't buy this product!


Date created:
Name:
Location: Nc

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Never looks clean"
I have luxury vinyl planks. It slides. And never looks clean. It looks great after mopping till someone walks on it. Even with clean feet. I have tried what the floor company gave me and bought several hundreds of dollars of other products, but nothing helps. Even a drop of water makes a spot. Hate it and I'm really sad because I wanted a pretty floor and got this!



Date created:
Name:
Location: Nc

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Never looks clean"
I have luxury vinyl planks. It slides. And never looks clean. It looks great after mopping till someone walks on it. Even with clean feet. I have tried what the floor company gave me and bought several hundreds of dollars of other products, but nothing helps. Even a drop of water makes a spot. Hate it and I'm really sad because I wanted a pretty floor and got this!


Date created:
Name:
Model: Laminate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Floors! Horrible company"
Do not waste your money or time! My house is only 4 years old and these floors cannot withstand kids, pets, or any type of water spill no matter how small. Walking in from snow, better walk on air. These floors buckle, planks are sliding soon bad that my husband almost injured himself. These floors cannot buckle at the site of water, you can barely clean them. I was told by Shaw that it was my fault when they came out to inspect the floors so I could get them replaced. The warranty states they are water soluble but they are not! And Shaw will not help you to replace them at all! I will never go with another Shaw product. This is a new home and I have to replace floors after 4 years. I only have 1 pet. I would never get or recommend this product to anyone. The planks slide and if you have kids that is dangerous. Do not waste your time.

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