Consumer Reviews of Bellawood wood floors
Popularity:
#14 of 28 brands of wood floors
24% of customers recommend
58 reviews with a
2 average rating
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Very Satisfied
11
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Somewhat Satisfied
3
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Neutral
3
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Somewhat Unsatisfied
4
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Very Unsatisfied
37
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2016-07-20
Name: David P
Location: Sun City West AZ
Model: Hickory Engineered
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worthless Warranty"
I installed Hickory Engineered Bellawood in my mother's home in 2013.
Looked great but last year, she noticed large cracks developing in the
outer edges of the flooring. I had a great contractor who for over a
year tried to work with Bellawood to cover this obvious failure of their
product. They tried every angle to place the blame on the contractor or
my mother. After a year of continued accusations against my 83 year old
mother, they finally ruled that because she kept the home warm in the
summer (82-86 degrees), this was the cause of the failure. They are
crooks with a worthless product and prey on senior citizens!
Date created: 2016-06-20
Name: Kathi Zuk
Location: Illinois
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buyer Beware"
We purchased the Bellawood because we fell for the marketing and did not
do enough research. Commercial shows man dropping golf clubs on the
floor, give me a break. We do have a dog, he is older so he is not
running around. Within days our floor is scratched up, just from the dog
walking from one side of the to the other. I reach out to Bellawood and
the response I got made me sick. The spokesperson told me that since the
flooring was in the my builders name he could not even speak to me about
the product. Most expensive error we ever made, do not believe the hype.
Date created: 2016-02-25
Name: Ed Arlinghaus
Location: Kentucky
Model: Cinnamon
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buyer beware!"
Installed this flooring for friends of ours (I'm a professional
contractor with over 30 yrs experience). Bellawood and Lumber
Liquidators talked about what a great warranty this floor had so our
friends went with it. Looked great for the first few days... cleaned
once and then noticed that there was chopping all throughout. Upon
closer inspection of the boards that had chips the finish looks as
though it did not penetrate the wood at all. Neither Bellawood or ll
would honor the warranty and said they would do nothing. Stay away from
both companies! Never again will I buy anything from either and will
steer any future clients away from them too.
Date created: 2016-01-18
Name: doug fox
Location: Lyons ore
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bellwood junk material"
I would never purchase another product from LL. Floors dent easily and
the finish mars even with bare feet or wearing just socks. Horrible
finish might be putting carpet back in!
Date created: 2015-12-30
Name: Lisa Malone
Location: LA, CA
Model: Brazilian Cherry
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Beware of buying from Lumber Liquidators they have worst customer service"
I purchased some Bellawood Brazilian Cherry, approx ($14,000) Was priced
at $5.99 due to the quantity I purchased they gave me slight discount.
However, when I received the flooring the boxes looked like the matched
the 100 year warranty and they were 100 years old. The sales person
explained it was due to sun fading and other natural factors but it
would not impact on the great quality of my wood. Upon completing my
renovations and getting flooring set up my professional installer
advised me the wood was badly milled and some planks were more that 5"
some less and some larger pieces had a larger size on one end and
smaller size on other end making it impossible to place without leaving
uneven gaps. Calle Bellawood and Lumber liquidators and was told I should
have expected this And this is why I need 10% for this crap and
additional 10% for waste. So from each box I should expect 20% not
usable. What crap is this lumber liquidator are horrible. No customer
service, they are horrible to deal with and that is obvious from their
disclaimers. Dont buy from the you will be sorry. I will never ever
ever do business with them
Date created: 2015-12-28
Name: S. M.
Location: Massachusetts
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Not a great product"
We did the main floor of our house in the natural maple four years ago.
It cups every summer even though we control the humidity. It lays down
flat in the winter. The finish beneath chairs has disappeared, so don't
believe anything you read/hear about any warranty. The maple itself
still looks very nice. I would not buy it again, I'd save up for a
better product.
Date created: 2015-11-14
Name: I Rollins
Location: Prescott, AZ
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Not Happy"
Should have read these reviews before buying, and should have listened
to the installer who said it wasn't good flooring. His complaint was
badly milled pieces that didn't lay entirely flat. Though not great, we
figured we could live with it. Now after three months, the thing we
can't live with it how easy the floor scratches. The salesman talked
about 7 or 8 coats of protective sealant which sounded great, but this
floor scratches incredibly easily and we don't know what to do, other
than cover it with throw rugs and replace it with something else one
day. Very sad. This flooring wasn't cheap.
Date created: 2015-09-10
Name: Rachel Zierdt
Location: Sebastopol, CA
Model: Hickory Prefinished
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Lumber Liquidators don't stand by their product"
We laid Bellawood hickory prefinished hardwood throughout our house.
Within the first year, the finish in some areas began to split and
bubble. When I put in a claim to LL they told me that it was not a
manufacturing error so they wouldn't stand by their product. Since when
is prefinishing at the factory not a manufacturing error? Avoid
Bellawood and LL. I am very disappointed. Guess I was silly to expect
this company to stand by their promise. All I got was information about
how to care for my floor in the future.
Date created: 2015-07-20
Name: Jose De La Torre
Location: Maine
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stay away from Bellawood and Lumber Liquidators"
I purchased the Bellawood Patagonian Rose Wood from Lumber Liquidators
in March of 2015. Had it my living room in order to acclimate with the
room temp for 3 weeks. I haven't had this product layed on my living room
floor for 3 months and the prefinish is starting to bubble/crack and
flake off. Lumber Liquidators will not take responsibility for their
product, blaming that my home is not climate controlled. If my floor is
starting to look bad after 3 months since installation, what is it going
to look like in 6 months or a year. Bellawood products and Lumber
Liquidators are the worst companies to deal with. They will not honor
nor stand behind the product they sale. Do not get scammed by their
sales agent like I did. Will never again do business with such company.
Date created: 2015-06-30
Name: Glen Pettit
Location: Eaton Rapis, MI
Model: Birch 3/4"
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shrinking and squeaks"
We had 900 sq ft ($5,000) of Bella Wood Birch 3/4" professionally
installed in August 2014. This Spring 2015 we are very unhappy because
of the shrinking and in turn the squeaking of the staples. Floor looked
great when installed (by 20 yr exp flooring team), flawless & beautiful.
Our house has temp & humidity control all year, high and dry in Spring.
Flooring was in house 3-4 weeks prior install. The gaps today are often
1/8 on width and up to 3/8" on ends, entire 1st floor was covered, no
transitions. Just two adults in house, no wear on floor, just "gaps from
shrinking'. Our local L.L. store people in Lansing is nice &
understanding, but claims must go via Lumber Liquidators Corporate
office. Very slow responses, lots of photos and info were sent, names
& phones #'s to send (they did not call any), in 8 weeks received a form
letter saying "no basis for claim". Floor does look very bad, very
noticeable gaps & squeaks all over, we are very unhappy. Our Installer
refuses to do any more jobs with L.L. products and has heard this "no
bases" claim excuse from other local installers. He strongly feels the
wood was not properly treated, aged, and dried at the Bella Wood
factory, and that they do not honor their factory 'guarantee'. Bella
Wood will only work with L.L., not us final customers.
