Consumer Reviews of Bellawood wood floors
#15 of 28 brands of wood floors
23% of customers recommend
reviews with a 2
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-07-20
Name: Jose De La Torre
1 out of 5
"Stay away from Bellawood and Lumber Liquidators"
I purchased the Bellawood Patagonian Rose Wood from Lumber Liquidators
in March of 2015. Had it my living room in order to acclimate with the
room temp for 3 weeks. I haven't had this product layed on my living room
floor for 3 months and the prefinish is starting to bubble/crack and
flake off. Lumber Liquidators will not take responsibility for their
product, blaming that my home is not climate controlled. If my floor is
starting to look bad after 3 months since installation, what is it going
to look like in 6 months or a year. Bellawood products and Lumber
Liquidators are the worst companies to deal with. They will not honor
nor stand behind the product they sale. Do not get scammed by their
sales agent like I did. Will never again do business with such company.
Date created: 2015-06-30
Name: Glen Pettit
Location: Eaton Rapis, MI
Model: Birch 3/4"
1 out of 5
"Shrinking and squeaks"
We had 900 sq ft ($5,000) of Bella Wood Birch 3/4" professionally
installed in August 2014. This Spring 2015 we are very unhappy because
of the shrinking and in turn the squeaking of the staples. Floor looked
great when installed (by 20 yr exp flooring team), flawless & beautiful.
Our house has temp & humidity control all year, high and dry in Spring.
Flooring was in house 3-4 weeks prior install. The gaps today are often
1/8 on width and up to 3/8" on ends, entire 1st floor was covered, no
transitions. Just two adults in house, no wear on floor, just "gaps from
shrinking'. Our local L.L. store people in Lansing is nice &
understanding, but claims must go via Lumber Liquidators Corporate
office. Very slow responses, lots of photos and info were sent, names
& phones #'s to send (they did not call any), in 8 weeks received a form
letter saying "no basis for claim". Floor does look very bad, very
noticeable gaps & squeaks all over, we are very unhappy. Our Installer
refuses to do any more jobs with L.L. products and has heard this "no
bases" claim excuse from other local installers. He strongly feels the
wood was not properly treated, aged, and dried at the Bella Wood
factory, and that they do not honor their factory 'guarantee'. Bella
Wood will only work with L.L., not us final customers.
Date created: 2015-05-07
Name: ANGELA MANNING
Location: Clearwater Florida
Model: Brazilian Koa
1 out of 5
"Scratches all over, difficult to clean"
I was told by the Sales Lady at Lumber Liquidators in St. Pete Florida
that Bellawood Brazilian Koa was extremely durable and would withstand
heavy traffic - Lies... There is just one dog, one cat and myself in
the house. Scratches all over the floor, and it is exceptionally
difficult to keep clean - looks atrocious. Stay away from this product.
So much for the 100 yr. warranty!
Date created: 2015-04-28
Name: L. Found
Location: Lino Lales, MN
Model: Hickory Laminate
1 out of 5
"Curling, cracking, and separating issues with no response."
Ordered over $3000 worth of the Bellawood Hickory Laminate in addition
to the 'top grade' underlay. This flooring was to replace existing
laminate on a concrete floor with radiant heat (existing floor was cheap
but had been down for 10 years without issue). We were assured this was
suitable for our application and situation (concrete/in floor heat). I
picked up the wood and took it directly to our lake home where the wood
'acclimatized' for two and half weeks (heat set at 70). We hired a
professional flooring expert who had done other work for us. He
installed the floor without issue. We drove up to the home a week after
installation and the floor was excellent. Three weeks later we returned
to find floor boards curling and cracking. The wood laminate appeared to
be separating from the base. The flooring was placed in three bedrooms;
two rooms had 15-20 boards with cracks and curing, while the third room
appears okay. We called LL customer service and provided the damage
claim, which we submitted along with photos. That was over two weeks ago
and no response or acknowledgement from LL. Between the wood, underlay
and installation I am out $5000. LL customer service has been totally
non responsive. It is obvious that this product is faulty.
Date created: 2015-02-27
Location: Oconomowoc Wisconsin
Model: Brazilian Cherry
1 out of 5
"Don't do it"
Don't be tempted. Beautiful in the box on a wall display. Don't put it
on your floors. Within a years time with two adults no shoes on in the
house a paved drive way and walkways. We ended up with excess of a
hundred marks scratches and dents. Ridiculous within a year and a half
time it looks like it needs to be refinished the top clear coat has
chipped off in many places. I dropped a key ring with one key on it and
it left a dent and chipped the surface finish. When I contacted Lumber
Liquidators they ignored my claims and sent me instruction sheets on how
to care for my wood floors. I did and have been doing everything
recommended in nose wonderful document. With no avail. Steer clear and
get another brand you will be unhappy.
Date created: 2015-02-15
Name: Ryan Williams
Location: Austin, Tx
Model: Red Oak
5 out of 5
"Please be more intelligent"
These reviews are ridiculous. People saying that a natural maple
changed colors, and when they removed their rug it was a different
color... That will happen with any unstained floor where the natural
characteristics of the wood are to change. Please do your research
before posting. Dragging anything on any finished floor will scratch if
you don't have pads on it. I've had a Bellawood red oak for 5 years now
and I couldn't be happier.
Date created: 2015-02-12
Name: T. Sumrell
Location: Amelia, VA
1 out of 5
"Engineered wood flooring is horrible!"
I bought engineered flooring for the entire house 5 years ago. I did the
happy dance when I ripped it up a week ago! It was horrible! It did not
"snap" together easily. Walking on it felt like you were walking on a
piece of plastic that was just sitting on the floor. The entire room
just floated up when I removed the molding. The edges quickly (within
months) began to pucker up, leaving warped edges, in various areas in
every room. It can not be cleaned as it leaves a white look to it with
any sort of cleaning I tried. And it remained "gritty" feeling. On the
great side, I was able to remove the entire room's worth within minutes!
It was a total waste of about 5 grand. Don't bother with "engineered"
wood. It's not really wood. It is actually particle board with a very
thin layer of fake wood. Just trying to save you some trouble and
dollars. Going with real wood this time.
Date created: 2015-02-09
3 out of 5
I see a bunch of people complaining about "scratches" from furniture.
Remember, anything harder than your floor will physically scratch (metal
tips on furniture feet) it and anything softer will "mar" or impart
material on your floor (nylon furniture feet or painted wood). These are
the laws of physics and are inescapable. Its not the floor, it the
owners ability to take care of it that's the issue. You need to put
dense felt pads on the feet of your furniture to protect the floor! They
are super cheap and last forever. You should have read the care
instructions! Color changes will always occur. Order some samples from
them for cheap and place them in direct sunlight and find out what the
change will be... Simple stuff people, plan ahead!
Date created: 2014-12-03
Name: Patrick Fox
Location: Channahon Il.
Model: 5" Chestnut 3/4 flooring
2 out of 5
"Quality control needs improvement"
The Bellawood is beautiful but their quality control department need a
lot to be desired. Very poor fitting pieces. Bellawood is not a cheap
floor and the tongue and groove flooring should fit better than it does.
I could have put a engineered 3/4 floor in cheaper, fit better, and have
a good appearance. I have put many floors in before along with Bellawood
floors. I am just disappointed for the price that you pay, you should
have top quality flooring.
Date created: 2013-12-24
Name: J. Olson
Model: Select Maple
1 out of 5
Our floor was installed this spring. We chose select maple which is a
very light wood. A month or two after install, I pulled up a rug near
the front door and was surprised by the noticeable color difference
between areas under the rug and those outside the rug. A few more months
passed and things got worse. Our blonde flooring was now approaching
honey oak where exposed to UV light. I understand that UV impacts wood
color, but with the Bellawood website bragging about their UV coating to
protect the wood, I expected minimal color shift. I contacted Bellawood
(which is just Lumber Liquidators) customer service department. After a
couple weeks of trading emails, signing disclosure documents and sending
photos of damage, I received a phone call saying they had reviewed the
photos and it was just patina. Oddly enough, the 'patina' seemed to be
exponentially worse new the areas with windows. It is obvious color
shift from UV damage. LL offered no help, claimed it was normal and
dismissed our complaint. I would not recommend this brand unless you are
ok with significant color shift for light colored woods. Their 100
warranty is a joke if you read it since it covers nothing and they will
get out of any claim.