Consumer Reviews of Lowes carpets

Popularity:
#16   of 18 brands of carpets

4% of customers recommend
1.5 of 5 stars 46 reviews with a 1.5 average rating
  • Very Satisfied
    1
  • Somewhat Satisfied
    1
  • Neutral
    2
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    39

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Plano texas
Model: Not sure

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not happy"
Ok, a few years back during the holidays lowes delivered a washer and dryer. They tested the washer and flooded our house. Lowes offered Carpet and at the time I thought it was good of them. It's been a few years and the crew they sent must have been idiots because all over our house there are creases from faulty installation and any carpet edge touching tile has also failed and it looks awful. I remember them stretching but not using the wall to wall stretcher that should be used to get proper stretch. Now that it has been a while and the carpet life should have lasted longer I am faced with repair or replacement. So adding insult to injury after the flood They did a terrible job of installation.


Date created:
Name:
Location: Washington state

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Boycott Lowe's"
O stars....installer walked off the job because I wouldn't pay him more "cash". Last of many insults! Lowe's doesn't protect there customers. Investigate before you sign! They ( lowes ) will tell you there is nothing they can do ...even to return your money. Good cop bad cop deal.


Date created:
Name:
Location: Maricopa, Az

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet install"
I had purchased carpet from Lowes and had installed in 2019. My carpet is lumping in a spare bedroom that has not been used since install and was told by Lowes that they can not help me because I am past 1yr. Everything I have researched points to poor installation... beware!



Date created:
Name:
Location: VA
Model: Stainmaster Petprotect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Concealed warranty information"
Bought carpet from Lowes in 2017. Carpet now shows a darkening in high traffic areas. Stanley Steemer says it's not a stain, it's wearing out of the fibers - removal of a coating. Called Stainmaster about warranty and was told that it had to be professionally cleaned every 18 months or the warranty is void. was not told this at purchase so didn't do this. Now stuck with this issue. Stainmaster is calling it "soiling" - not a wear issue, which indicates that it might be possible to clean, but the cleaning experts at SS disagree. At any rate, I'm stuck.


Date created:
Name:
Location: Latrobe pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible install"
Never buy and have Lowes install carpet. After just two year the carpet was buckling badly. Had living room, dining room and hallway done all buckled. Five steps that are wearing down. I don't believe I got the padding I paid for either. Contacted Lowes and they refused to make good because it was not within their year warranty but told me to contact the carpet company. Now why would I do that the carpet company did not chose the installer. What a run around. The hump in the living room is right in the middle and is now 2 inches high, yes 2 inches. Now I have to find and pay for someone to stretch it. Please don't buy from Lowes.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst experience ever"
Get your carpet from anywhere but Lowe's. Can't begin to tell you what horrible experience we had!


Date created:
Name:
Location: Florida
Model: Ascent II and Beauty IV carpet

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lowes destroyed baseboards in carpet installation"
We had carpet installed by Lowes and their install team destroyed my baseboards in every room on the installation. I specifically walked the house with the install team took pictures with their cell phone. After the install, all the baseboards in the install rooms had nick's throughout the baseboards. We have contacted Lowes over a month ago and nothing has been done. Lowes keeps saying they will look into it but no follow-up nor action on Lowes' part. Very dissatisfied customer.


Date created:
Name:
Location: FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very bad installers: "Floor Interior Services""
I purchased a carpet from Lowe's Clearwater, not knowing the installation contractor is Floor Interior Services, a flaky company with bad installers. The carpet was not cut correctly, leaving gaps against the wall. The installers also did a terrible job overall, especially around the edges. I scheduled a day to fix the install, but they did not show up. When calling the fake office they constantly lied about calling back or about doing anything at all. In short, they did nothing to honor the warranty or provide elementary customer service. Lowe's: please find a better contractor for your flooring installations.



Date created:
Name:
Location: Pine Bush, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Hidden costs"
We went to Lowes for an estimate on carpeting with dimensions on four in hand. After picking out carpeting, we were given an estimate of around $4000.00 for carpet and installation. The installer came to measure and I was called a week later to sign the contract and put down a deposit. The cost for the carpeting and installation was $6400.00. Worse than the carpeting being over 1/3 higher than the estimate, (and this is not a joke), I was charged a $175.00 fee for soiled carpeting. We moved to this house recently and there were stains from cat pee on the carpeting and dirt in the corners. I used a rug scrubber to clean the carpets so we could live there until we got new ones installed. The cat pee stains and dirt did not come up even with a carpet cleaner. I told the store rep that the stains were the reason we were getting new carpeting and asked him to explain why we were being hit with such a ridiculous fee. He would only say that the carpet installer wanted the fee. So needless to say I walked out. Watch out.


Date created:
Name:
Location: OH
Model: Idk

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet is garbage even stainmaster"
Don't buy this crap and it is expensive you drop one drop of coffee. Pop or wine and this trash is ruined. Literally. Don't buy it this trash

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