Consumer Reviews of Lowes carpets

Popularity:
#16   of 18 brands of carpets

4% of customers recommend
1.5 of 5 stars 46 reviews with a 1.5 average rating
  • Very Satisfied
    1
  • Somewhat Satisfied
    1
  • Neutral
    2
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    39

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Yuma AZ
Model: Phoenix Flooring

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Really poor carpet and service"
We had 3 rooms carpeted by Lowes. About 6 months after the 1 year warranty, the carpet started to buckle in many places. They didn't have a stretcher on their team so we hired an expert from another company. He tried to stretch and it just didn't work. He said carpet was very low quality and napp had come unglued from the base in many places. Looks like a small lake with ripples everywhere. We complained to the Yuma store but they were very indifferent to our problem. After several attempts to get their attention, they said the carpet company would call us. They never did of course! We are retired folks with no pets and no water problems in the home. I would not recommend their carpet products or installation services to anyone! We are going to have to replace all the carpeting they installed after just 2 years. Certainly not going to purchase from Lowes though!


Date created:
Name:
Location: OH

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Biggest rip off"
I went to Lowe's because I wanted to get carpeting for my stairs and hallway. After checking around it seemed like a good deal what was the 599 carpet ended up being $800 but I still got it. When they completed it it looked fine the carpet is definitely cheap but it looked fine. About a half an hour after they left and I signed my dog pulled up the carpet. I am aware that it was my dog but a dog should not be able to pull up carpet. I talked to many people and customer service and they told me they would get back to me. They never did, after waiting 3 weeks to just have my carpet tapped down they told me they couldn't help me unless I bought new carpet. I went to the store and bought nails and checked my own carpet down because it was never attached to the stairs. Do not purchase from them there is no warranty.


Date created:
Name:
Location: Louisiana

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Customer Service doesn't exist"
Ordered carpet over a month ago. Lowe's in Leesville, LA won't help me find out what is going on. I had to call back when I had a pen and paper so I could write down the number they gave me for installation services. Still no information.



Date created:
Name:
Location: Boston, MA
Model: High pile

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The cheap(er) comes out expensive: don't do it."
Giant wrinkle formed in the middle of our carpet, but we are outside the one year warranty. Looks terrible and Lowes will not fix or provide any resources to fix... basically they said we are on our own to call carpet installation companies. Terrible experience--don't do it.


Date created:
Name:
Location: Fargo, ND

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worse experience I have ever had."
I waited 4 months for the carpet to come in before I called to be told that the carpet had been in. The installers did not show up when they were scheduled. Then both Lowes and the installers tried to blame the scheduling problems on me. I cancelled my order. Will never go back to Lowes for anything. If there was a rating lower than one that is what I would give.


Date created:
Name:
Location: Tucson

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Installers damaged wall in four places"
We bought carpet from Lowe's in Tucson. The installers did a less than adequate job and damaged the wall in four places. After several months we still have been unable to have the damage places repaired. Lowe's says it is our responsibility to get a bid to have the places fixed, pay for it, and then they will reimburse us. All they have done is give us the runaround. I have learned never to have Lowes install anything in our house because they do not provide customer service.


Date created:
Name:
Location: Lake St Louis Mo

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet In the World"
Had carpet installed in a 14 x14 foot bedroom. It's us more waves than the Pacific Ocean. I complained to 5he store manager but he said it was 14 months since the carpet was installed so we're stuck. Don't walk away from Lowe's, run. The worse installation ever.


Date created:
Name:
Location: NC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lowes Carpet Install Worst Ever"
My husband and I have moved 16 times and have always had good experiences with carpet install. Until our Lowes carpet install. The installers were scheduled to arrive between 9:00-11:00. They arrived at 12:00. Their shoes were filthy, they damaged our wall paint, baseboards, wall-corner drywall, new carpet (with dirty shoe stains), left jet-black handprints on our white doors, did not cut out the holes properly for our HVAC floor vent openings, left a terribly ragged edge from the hall carpet into the bathroom, and left our driveway covered in carpet debris. We will never use Lowe's carpet install again.



Date created:
Name:
Location: Toledo, OH
Model: Stain master

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible installation"
Carpet color looks great, but the guys literally destroyed my house during the install and I doubt it will ever get fixed, though I've left messages. Destroyed trim, didn't even attach or cover some spots, seams everywhere, took a chunk off of my front door, and scuffs all over and banged up walls. I moved all the furniture myself except 1 piece to try and avoid dings, I even pulled up the carpet in one room and on the steps because I didn't want things destroyed. Just awful, the one guy had the worst attitude after I called with concerns the day prior. The team leader was nice enough, but horrible work. I guess you get what you pay for.


Date created:
Name:
Location: Abington, pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Can't get house measured for carpet"
2 times the Lowes carpet measuring contractor failed to show up for scheduled appt. Waited 2 weeks for first failed appearance and when asked he lied and said no one was at house. Rescheduled for a few days later and he again blew me off and doesn't return calls. Lowe's will only assign this bonehead so I will do business elsewhere from now on, home depot is right around the corner.

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