Consumer Reviews of Lowes carpets

Popularity:
#16   of 18 brands of carpets

4% of customers recommend
1.5 of 5 stars 46 reviews with a 1.5 average rating
  • Very Satisfied
    1
  • Somewhat Satisfied
    1
  • Neutral
    2
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    39

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Pgh pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Run"
Carpet is great the installation look good when done. I had to have them come back to re stretch the carpet my fault for not complaining earlier cost me $125 by same company, after 6 months have to have it stretched again won't use the same installers Romano flooring service.


Date created:
Name:
Location: Maryland
Model: Stainmaster

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lowe's ordered the wrong color"
I purchased a new home and wanted to update the carpeting as part of the move in, particularly on three bedrooms before I put furniture in them. I went to Lowe's, got the estimates and measuring set up, but had to select a color to get the estimate, with the assurance that I could update the color once I placed the order. All went well, quick turn around on the order and estimate and went back in and ordered the carpet - and gave the associate the color sample I had selected and watched her update the order. On install - it was the wrong color. she had never updated the order! I stopped the install and went back to the store. Bottom line - I cant "prove" I asked for that color so I'm stuck with a half done job in the wrong color and Lowe's will not fix it and has not completed the work.


Date created:
Name:
Location: Greene County, AL

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Lowe's Carpet Installation"
I started the process of ordering carpet in a room for my house three weeks ago. They came today and were in and out of my house in two hours. The whole cost of installation and carpet was a little costly, but it turned out great! The workers knew exactly how to install the carpet and put it in flawlessly.



Date created:
Name:
Location: Carmel, IN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Experience"
Lowe's told me it would take a couple days to get measurements. 1 week later I had to call to get the estimator out. 2 weeks for carpet delivery. 3 weeks later still nothing. They mismeasured the carpet "short" so had to reorder. Said it was expedite shipment. Here we are 3 weeks after the reorder and still no carpet. Called the store and the third party Ultimate Home Services contractor they use for installation. Actually called more than a dozen times. These are a bunch of "yes sir" people who don't have the authority make any decisions. Paid upfront and now I'm left with an offer to install some left over scraps they have in the warehouse that are a close match. You shouldn't know the difference because it's on the 1st floor, bedroom / hallway and everything else is upstairs.


Date created:
Name:
Location: 7449 Zebulon Rd, Macon, GA
Model: Midnight Bay Stainmaster

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Excess ordered by store"
Store employee added 60 additional square feet! Huge carpet roll sits in my garage. Don't need carpeting in any other rooms. Kills me having $$ sitting there. (May have to donate it.) Future buyers be aware! Person doing measuring had already accounted for pattern matching, closet coverage...


Date created:
Name:
Location: Charlotte, NC
Model: Stainmaster

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy Carpet from Lowe's"
Had stainmaster carpet from Lowe's installed after 6 months piles on the edge were coming loose called Lowes set up an appointment installer came back review the problem said it look like a manufacturing problem manufacturer sent an investigator to look at it they stated it was not a manufacturing issue it was an installation issue Lowes told me that they could do nothing about it and would not fix the problem. Stay away from Lowes carpet, they do not stand behind their product.


Date created:
Name:
Location: 266 Rose Creek Road
Model: Stainmaster

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Rip off"
There's really no Free installation. This is a sucker advertisement. The carpet is reasonably priced but you have to buy the padding from the installer. The padding price is so inflated that this cost pays the installer a very reasonable fee for his installation. Next time, I'll shop around at carpet stores.


Date created:
Name:
Location: Lorain ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet install from lowes"
The carpet installers arrived told me they only had gold transition pieces I tried to explain that I wanted pewter to match my door knob and hinges they started with this no speak English the district manager try to make decisions 50 miles away ended up pulling off the job stay away from Lowe's home for your carpet needs I explain my concerns to Lowes Customer Service they said they would get back to me they never dead



Date created:
Name:
Location: Leesburg, VA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Professional Service Ever!"
I did not follow through completely with the install, so this review is not about the quality of the material but the service I received. I was super stoked about going with a professional contractor believing it would be done in a timely manner with the best material, install and service I could imagine. Only b/c I had an incident a few years back when I went with a family friend who did some carpeting for me for an affordable price, but I ended up with the wrong color, the wrong style, everything was wrong although I got new carpet. Anyway, I went with Lowes thinking this time I may be paying double the amount but at least its with professionals and I wouldn't have anything to worry about... Wrong! After Service Pros came out for Lowes to do the measurements, I got an estimate back in just a few days. All was going smoothly, then I was told my carpet was on special order so it will take about two weeks for delivery and maybe a few extra days for the install to happen. So I waited and waited, after two weeks, no call, no notification, so I called Lowes and Service Pros, no answer or too long of a wait time. It took me almost a whole week to get a hold of someone! And I didn't mention, but I'd already paid for the carpet and install labor. After 3 weeks, when Service Pros did come out they checked out the room and left. No carpet. An hour later, another person came out, measured the room and left. I got home from work and had the same old carpet! They did not leave a message, Lowes did not call to notify of any delay. This is already such a long review, but let me tell you, after 3 months I have still not gotten my carpet! So I called for a full refund and now Lowes is guaranteeing me they could have it done in the next two days! I told them Nope... I've already got a new contractor.. Just refund me and thank you for nothing.... Don't do work with them. Terrible terrrible customer service. They never once apologized or even considered giving me a discount! I am just flabbergasted by their service. I thought Lowes was much more professional that that!


Date created:
Name:
Location: Lime springs IA

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Cancellation"
We have had someone scheduled to come measure the area for our carpet today for two weeks now. On the day of we get a call saying he won't be coming because he has "other things to do." Not impressed to say the least. Guess we will be checking out Home Depot!

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