Consumer Reviews of StainMaster carpets

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Popularity:
#12   of 18 brands of carpets

16% of customers recommend
1.5 of 5 stars 184 reviews with a 1.5 average rating
  • Very Satisfied
    26
  • Somewhat Satisfied
    5
  • Neutral
    1
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    148

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: CA
Model: Masland

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Warranty Ever"
StainMaster carpet is not pet stain resistant and they do not stand up to their warranty that pet urine will not stain. We followed their warranty procedures and submitted the claim. Evidently Lowes is the only entity that will deal with warranty issues now. They declined my claim on "pet urine stains" reappearing stating that their carpet specialist and the Stanley Steamer specialist said it was "wicking" and not covered under their limited warranty. Neither person came to my home and physically looked at the carpet. My independent carpet specialist with 47 years of experience came to my home, pulled up the carpet and pad, and assessed that stains reappearing after being cleaned (wicking) was not the case. He said StainMaster's warranty is bogus.


Date created:
Name:
Location: Utah

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Padding of Stainmaster"
I bought new carpet 5 years ago and after 2 years had yellow spots coming out all over the carpet even though this carpet had a lifetime warranty they would not honor my request to have the carpet replaced. I have installed new carpet and now realize it was this wonderful expensive upgraded padding I had down from Stainmaster that was the problem from the begining. The blue padding had turned yellow everywhere including under the bed which had never been moved and had ruined my "life-time" warranty carpet so this whole time it was the freaking padding never felt so ripped of


Date created:
Name:
Location: St Petersburg, Florida

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Sorry we bought it..."
We are snowbirds in Florida (seniors, no smoking, no animals, no kids, no shoes). We purchased and had stainmaster carpet installed (Lowes) about 6 years ago. We use the condo about 3 months a year so the carpet has about 18 months of use. The traffic pattern has a gray shadow that will not clean. Lowes says they have no record of us buying it there but we know we did but we can't find our receipt. When we go on the Stainmaster Customer Service website it takes us to a Lawyer... aka click bait. Buyer beware!! We are terribly disappointed.



Date created:
Name:
Location: Lebanon,Pa.
Model: Polyester

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay away from Stainmaster Polester plush"
First, Stainmaster Polyester is by far the worse carpet I have ever installed in my home. The carpet leaves a track and footprints that make the new carpet appear warn and literally ugly. Even my 5 lb dog leaves clear footprints. I can't think of a single thing positive about this carpet. It's the first carpet I have had that is ugly even when you vacuum it. Second, they don't back their warranty. Although, I must commend the people at my local Lowes Store, they were on my side and were persistent. Stainmaster didn't even cooperate with them. This dragged out for months, but thanks to Lowes, the carpeting was replaced with a nylon, sooo much better. Thank you, Lowes.


Date created:
Name:
Location: TX
Model: Rollover

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do Not Buy Stainmaster ever"
With a few months of purchase in early 2021, carpet has stain that won't come out. Had it professionally cleaned as required by Stainmaster. Have been trying to get warranty honored since August 2021. Jonathan agrees that it's under warranty, but he now ignores phone calls and emails and, 6 months later, I still don't have new carpet or any reimbursement.


Date created:
Name:
Location: Salt Lake City, UT

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"They dont stand behind their warranty"
Stainmaster will do whatever they can to get out the warranty they put in place. They clearly do not instruct their resellers to clearly explain the warranty or the requirements either. The carpet is wearing terribly and the stains do not come up. I highly recommend you steer clear of anything that has Stainmaster name on it.


Date created:
Name:
Location: Hudson, Ohio
Model: Boundary 2

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lowes Stainmaster Carpet Is Terrible"
We purchased carpet in April 2019 and especially paid extra for Pet Safe carpet with StainMaster Unfortunately, our dogs have accidents and we noticed that our brown carpet showed urine stains despite aggressive cleaning and wiping up. I also have a Bissell cleaner and would clean the carpet on a regular basis. None of this mattered and the dog's urine stains would show through. I did not realize that the StainMaster requires you to have the carpet professionally cleaned every 18 months to maintain the warranty. When I purchased my carpet, this was not made clear to me (although Lowes maintains I got a brochure explaining this). I had called Lowes to explain but they again did not explain about the cleaning process. I finally had enough and called to see some replacement only to find that my warranty was voided by my lack of having had a professional cleaning. To me, this is just a scam and a way to prevent Lowes and Stainmaster from avoiding to fix a bad product. The Lowes representative said this was "standard for the industry" but to me this is just another word for ripoff. Do yourself a favor and use a local known carpet house. I wish I had.


Date created:
Name:
Location: Erie, Pa
Model: 6633395

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible warranty backing"
Purchase carpeting from Lowe's in 2016 with a 25 year warranty, replaced one room already because of wearing. Went to Lowe's to tell them about the other room after realizing there was a 25 yr. I opened up a claim with Lowes/Stainmaster. I provided photos and all the cleaning receipts. (Cleaning has to be done every 18 months). They came back with I needed to show cleaning in February of 2018. I had the carpet cleaned in June of 2018 (4 months different) and provided the receipt for that cleaning but because it was short by 4 months, they will not process the claim. Actually it was less than 4 months if you allow time for the order process and actual install. They could not provide the actual date of install even though third companies 3rd party did the install. Really I had the carpet cleaned in calendar year, just shy of 3 or 4 months. Asked to escalate to management and they said management is not customer facing. Guess Home Depot and another carpet company will be getting my future business. Poor customer service all the way around!



Date created:
Name:
Location: Aurora, CO
Model: Grand Lake Old Country

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Disappointed"
I ordered this carpet and waited several weeks for it. Was very anxious to have it installed. I am very frustrated to discover that all the nap has to go in one direction for it to appear uniform and the creme color I expected. When the fibers go in the opposite direction in some places (as it will do when you vacuum) the fibers are a much darker color and makes the carpet look dirty, like it needs a steam clean. I wish Carpet Exchange had educated me about checking the look of different fiber direction when I choose this carpet. You cannot tell from a 2x3 sample piece. I do not recommend Stainmaster Grand Lake.


Date created:
Name:
Location: Ballston Lake, NY
Model: Dixie Home - Collette

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stainmaster Customer Service"
I've owned rug 3 years, stains will not come out. I have it professionally cleaned per manufacturers recommendation yearly. I started to work with Stainmaster and retailer (Ballston Carpet & Tile) Ballston Carpet has sent their carpet cleaner and carpet professional to determine if something is wrong with carpet. This was determined that the carpet is faulty, they sent it onto Stainmaster to schedule another visit to look at carpet. It has been 6 months, and Stainmaster, (Joshua Bushbinder) is not returning my emails. This carpet is an embarassment., I cannot have company. It looks disgusting! The Stainmaster lifetime warranty is a scam. I will be contacting the Attorney General's office.

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