Consumer Reviews of StainMaster carpets
Popularity:
#11 of 18 brands of carpets
16% of customers recommend
187 reviews with a
1.5 average rating
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Very Satisfied
26
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Somewhat Satisfied
5
-
Neutral
1
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Somewhat Unsatisfied
5
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Very Unsatisfied
150
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2017-09-14
Name: K. Cook
Location: Canton, CT
Model: Various
Satisfaction Rating:
Somewhat Satisfied,
4 out of 5
Review:
"It's not just the fiber causing poor reviews!"
Reading these reviews, it is my professional opinion that to say these apply directly to Stainmaster carpets is misleading. Stainmaster is the manufacturer who produces the fiber. The fiber is made into carpet by manufacturers who purchase the fiber and the right to call it Stainmaster. Many other manufacturer processes weigh into the durability of carpet. In other words there can be inexpensively made Stainmaster carpets and there are better made Stainmaster carpets.
More importantly, I can bet that most of the cleaning issues relate to too much cleaning product (particularly soap) being used and not thoroughly rinsed out. Soap should be used in minute amounts... like one teaspoon to a gallon of water. Most stains can be blotted up and rinsed with water with NO additional product and this should be the first course of action. Do not pull out the heavy guns unless absolutely necessary. I have personally tested this on many of the carpets I sell. I pour liquids right on top and look for them to bead up and not soak in immediately. This buys you time to blot up. Even so-called professional cleaners have been known to wreck havoc on my customers carpets by using too much soap. We have had brand new carpet stained by a contractor who then had it professionally cleaned and stain returned even worse. Carpet was tested and it was loaded with surfactant (soap). Cleaning products not completely rinsed out of carpet become dirt magnets and totally negate the built in stain protection!
Stainmaster fiber is the strongest synthetic fiber used in making carpets, a 6,6 nylon, which was developed for things like parachutes, etc. But how you use the fiber to make a carpet is just as important and proper maintenance even more so!
Full disclosure- I am an owner of an independent flooring/carpet store who has done her research. I sell carpets made of every fiber available. They all have their pros and cons. Construction of the carpet is just as important as the fiber. Remember, it is fabric just like clothes.
Date created: 2017-09-08
Name: Denise
Location: Quakertown Pa
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do Not Buy!"
Carpet will stain! I had sears come and do a professional cleaning after our dog was ill to clean a small area of urine and vomit. After a week the stains came back. I talked to petmaster about the problem. They said it's in the padding not the carpet. They didn't even send someone out to inspect. So there's no way to make a claim if the company is only going to pass the buck. Forget the warrenty. Pet Master will only blame it on the padding and not hold to their promises! I will never purchase this or any other product their company has their hands in! Thanks for the added expense
Date created: 2017-08-03
Name: Larry Garver
Location: wooster,ohio
Model: so135
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Junk carpet at lowes with no representation"
Lowes installed whole house StainMaster carpet with matching pad. After 2 years the carpet started to stretch & get big humps. Lowes claimed it was their installers & restretched it claiming they would take care of it if it happened again. The carpet looks worse now then before. Even the closets. After 6 months of talking to Lowes they won't take care of it. Shame on you Lowes. I am 65years old & it's not easy to move all that furniture. Should of been replaced. Now I still need carpet. Not StainMaster. Not from Lowes.
Date created: 2017-07-27
Name: Ann Marie Okoniewski
Location: West Milford NJ
Model: Phenix Flooring Carpet
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Phenix Flooring"
Horrible carpet. Started to wear in 6 mths. 2 yrs old now and it is matted, has severe ruts. Carpet inspector came out and says there is no defect with the carpet. In the process of dealing with the retailer about replacement. The carpet is in the bedroom and we are are snowbirds. Horrible experience and inconvenience
Date created: 2017-07-26
Name: C Taylor
Location: AZ
Model: Pet Protect
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy"
We are having this carpet replaced after only a few weeks. The texture is such that simply walking on it leaves indentations that make the carpet look dirty. The pattern cannot be matched perfectly when laid. Although it is produced for homes with pets, my little dog's collar got caught in the carpet's fiber and he could have been injured if we had not been there to free him. This event caused the carpet to snag.
Date created: 2017-06-20
Name: J.J. Smith
Model: Striata
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worn just after months of light use"
The carpet looked old just a few months after light use, matted in many places - they said that this is not covered under warranty.
Date created: 2017-06-03
Name: A. Popolo
Location: Orlando, FL
Model: Pet protection
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet ever"
This carpeting does not release stains or odor. I have tried enzyme cleaners, stain & odor carpet cleaners, soaking with water no vinegar, baking soda, carpet cleaners. The spots light up under UV light no matter what I use. The smell will not go away. This carpet 3 months old and not cleanable. My old carpet was in place for 12 years and cleaned up easily. Never buy this carpet! The company will not stand behind their product!
Date created: 2017-05-22
Name: Barbara
Location: Laporte, indiana
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet decision ever!"
We had a mid grade carpet installed in our new construction 28yrs ago. We recently purchased stain master pet protect because we have 3 small well trained dogs, but dogs non the less. We raised our children and 4 grandchildren on our previous carpeting. Now we are alone with no children and after a month, I had already gone through 2 bottles of carpet stain cleaners. And in 2 months, had to Have it professionally cleaned. I have to say, my husband accidentally spilled red wine and to my surprise it removed completely. But the everyday walking(even without shoes) doesn't come out! One year later... it looks worse than what I removed after 28yrs. And it has been cleaned a minimum of 5 times! I am so disappointed and would caution anyone if you are considering this carpet!
Date created: 2017-05-17
Name: Sherry S.
Location: VA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Study the Warranty Carefully"
The Invista Stainmaster carpet we purchased (based on it's reputation)
looked horrible within 1 year. It looked as bad as the carpet we
replaced that was 17+ years old. Study the warranty very carefully,
because it is very deceiving! I will not be buying Stainmaster again.
Date created: 2017-04-03
Name: Faye Marks
Location: Haleyville, Alabama
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy, if you are OCDC!"
Every step you take causes the color to change. Looks like bleach spots,
that is how lite the footprints are. Drive me crazy. Samples are so
small you can't see this I until it is too late.
