Consumer Reviews of Mullican wood floors

Mullican flooring logo
Popularity:
#9   of 28 brands of wood floors

30% of customers recommend
2 of 5 stars 83 reviews with a 2 average rating
  • Very Satisfied
    23
  • Somewhat Satisfied
    2
  • Neutral
    1
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    54

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Edwardsville, IL
Model: Hillshire Oak Saddle 3/8 x 5 eng

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Product and Customer Service"
I am a single individual without pets. I purchased an engineered hardwood because traffic on the floor is at a minimum. I will pinpoint my issues: 1. Splinters on the edges of the hardwood catch mop fibers 2. Cracks (for no reason under rugs), indentations, and punctures due to a heeled shoe (not spiked heel for which the warranty doesn't cover. Yes ladies, you can not wear high heels on this flooring!) 3. I had over 50 pictures/areas that were identified for a representative to review. He took less than 5 minutes to look at my defects without asking me anything or seeing all the areas. He said if he couldn't see at least 10 defects from eye level I wouldn't have a case...apparently he needs glasses! 4. There has been nothing but a run around from the get go to file a claim. Horrible customer service I wish I could post pictures...but I'm sure there is a reason why I can't. Do not buy this product!


Date created:
Name:

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Excellent service and product"
Love our new floor! So happy!


Date created:
Name:
Location: Springfield, PA
Model: 21483

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great product, great service"
This is the second time that I bought wood floors from Mullican and I couldn't be happier with both. The first floors were about five or six years ago that we installed in a family member's house and it looks as good as it did for the day we bought it. Purchased this half inch engineered wood about a month ago and had lots of questions about the installation and their customer service could not have been a more pleasant, helpful and responsive. I wish more companies helped their customers and stood by their product the way Mullican does.



Date created:
Name:
Location: Johnson City

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Love our Floors!"
We love our Mullican Flooring White oak engineered floors, they hold up well to our german shepherd


Date created:
Name:
Location: Indianapolis, IN

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Easy to Install"
I have now installed Mullican floors in two rooms at my house. They were easy to install and look great. Very durable products.


Date created:
Name:
Location: Indianapolis, IN

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great Product"
I have installed Mullican flooring in two rooms in my house now. Both were engineered floors. One I floated in my laundry room. The other I had to glue down since I was installed on concrete. Both floors went down easy and look fantastic. They look great and have superior durability compared to other hardwood floors in my house.


Date created:
Name:
Model: Wexford Engineered

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Nice floors but expensive"
Nice looking floors, but they include too many short pieces in the boxes, which leads to tons of scrap. The flooring calculator does not take this into account so your budget is really shot. But I do get a lot of compliments on this beautiful floor and that makes the price pinch a bit less.


Date created:
Name:
Location: Fall Branch, TN

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Loving my Castillian Stone Floors!"
Just installed Castillian Stone engineered floors in my house, very happy with them! Modern color!



Date created:
Name:
Location: New York

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The worst"
My husband and I purchased out first home, so excited to make it perfectly our own. We purchased Mullican floors after our first choice, Mercier, could not arrive on top to finish our project. I so despertaly wish we had gone with a different brand. The floor boards do not line up, leaving gaps in between the boards that are very noticeable. I can fit small particles of food. There are small cracks and dents on the boards, making them look like they've been around for >25 years, when really we just installed them 3 months ago. I am petrified of cleaning my floors, in the fear of making the cracks worse. I'm so dissatisfied with this product, I would never buy or live in a home with mullican floors again.


Date created:
Name:
Location: New Jersey

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful product"
We ordered 850 sq feet of hickory 5 inch planks from Mullican. We have had nothing but problems with the floor. For starters there are spacking issues one side of the plank is 5 inches the other is 4 3/4 this leaves gaps in the floor. Another issue we have is the color of the planks a lot are way lighter then the color we ordered. And lastly the worst issue is that it chips and splinters. When i go to clean it the mop or swifter gets snagged and chips off a piece of the floor. We obviously filed a claim with them that got denied. We will be taking legal action now to try and get our money back. We had an inspector come look and he says that there is a definite manufactory issue, even still they deny any problems with their product. Please so youself a favor and go with a better company. It is a shame because we went with mullican because it is manufactured in America. You would think they would want to satisfy their customers and correct their faults. I am an extremely dissatisfied customer and will do everything I can to fix my issue.

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