Consumer Reviews of Mullican wood floors

Mullican flooring logo
Popularity:
#9   of 28 brands of wood floors

30% of customers recommend
2 of 5 stars 83 reviews with a 2 average rating
  • Very Satisfied
    23
  • Somewhat Satisfied
    2
  • Neutral
    1
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    54

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: NJ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mullican Hardwood Poor Quality Even Worse Customer Service!"
Cracking, cupping and now loose flooring in newly laid Mullican Muirfield Hickory Flooring, this is what we have been dealing with for almost two years.Our installer has asked both the distributor (Derr)and Mullican for 4-5 boxes of material to fix our floors. Neither has been courteous or professional- they have not returned phone calls or emails from the installer or us. I would not recommend nor purchase another Mullican product knowing that they do not stand behind what they produce and sell. Additionally, we are saddened that we have essentially wasted $10,000 of our hard earned money. When you are looking for flooring do not purchase any Mullican Brand you will be disappointed with the product quality and should you need help - even more disheartened with the lack of customer service Mullican feels their customers are entitled to.


Date created:
Name:
Location: Charlotte, NC
Model: Hardwood Floor

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Mullican 'Muirfield Flooring'"
We recently completed a 'whole house restoration' installing 3000+ sf of Mullican Muirfield Hickory Saddle 5 inch flooring, which replaced wall to wall carpeting. We ordered the flooring from a large dealer/distributor in N. Georgia and the flooring was shipped to us in 160 boxes. During the installation, we found some problematic flooring in 2 or 3 boxes. A call to the dealer quickly resolved the issue. We were shipped 3 replacement boxes, from the same manufacturer's lot number, freight prepaid, via FedEx Ground, with a prepaid shipping container for the return of the defective flooring. All of the costs were handled by Mullican. The process could not have been more simple. Both the dealer and the Mullican Rep went out of the way to quickly solve our problem to our satisfaction. It has only been 6 months since the installation, but the flooring still looks as if it were installed yesterday. Housekeeping maintenance and cleanup is quick and easy and much cleaner than the old carpeting. (We have used 'finished in the home' hardwood flooring before, however, the dust and mess during the process is unbelieveable). Given the ease of installation and the lack of 'mess and cleanup', I would recommend a Mullican 'prefinished floor' to anyone considering a floor covering replacement. With any construction project, site preparation is the main factor to consider. We had a great flooring man who took great pride in his work and the final product demonstrates the extra effort put forth. I am sure we could have purchased a lower price point flooring as well as getting a lower installation cost, but I believe that 'one gets what you pay for'.


Date created:
Name:
Location: NJ
Model: Meadowbrooke

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Mullican Engineered Meadowbrooke Floor"
I just had the Mullican Engineered Meadowbrooke Ipe Engineered Floor installed in my house and overall I am very pleased with the product. I had it professionally installed and the floor looks great. I do notice that the MicroBevel edges do collect some of the dust but a quick vacuum and they look much better. Overall very pleased so far...but will wait to see how it holds up over time.



Date created:
Name:
Location: Omaha, NE
Model: Austin springs

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Noisy"
Installed the Austin springs but it is not "just like regular hardwood floor" as advertised. It is brand new but squeaks in every place like a hundred year old floor. So much noise and movement, obviously the company knows it but they plant positive reviews to cover the fact it is not a very good product.


Date created:
Name:
Location: Chicago, IL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Austings Springs by Mullican Floating"
Installed Austin Springs floating (click lock) a month ago. Horrible product, don't believe the sales people or the installer when they tell you it is just like other hardwood floors, it is not. We refer to it as our soft wood floor, it bounces and shakes and squeaks and creaks with every step. There is a terrible and annoying snap crackle pop with every step. Never mind telling me it was installed incorrectly, it was not, the floor was well flattened to speck with plenty of self leveling compound, doesn't matter how flat the floor is, the wood planks are bent and bowed as well, put them on a granite counter and nearly every board is bent of bowed in both directions. So warning, we are out big money and neither company or installer will do anything, but there is nothing that can be done really, it's just a plain lousy product. There will be extreme noise and movement with your Mullican Austin Springs floor, nothing can be done about it and nothing will be done about it, so I recommend any other approach. We can only avoid having company until I can afford to get a good product installed, I am too embarrassed to have anyone over walking on this terrible floor. In the meantime the money spent on the Mullican Austin Springs floor was just wasted.


Date created:
Name:
Location: Walpole MA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy Mullican Brand"
I had my contractor install Mullican wood floors and discovered many cracks, splinters and split edges to make matters worse they have promised me for months to send a rep to take a look at them and he never even showed up. Trying to fix the problem is even worse than the original splits and cracks. Do yourself a favor and look for another brand.


Date created:
Name:
Location: Michigan

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy from this company poor quality"
I just culled through 26 boxes of the Muirfield Select grade 2 1/4"w 3/4" prefinished Saddle color Oak flooring from Mullican. a solid 1/3 of every box was so poor that I will not be able to use it!JUNK--Don't buy it! Very poor quality!!!


Date created:
Name:
Location: Bristol, TN
Model: Austin Springs Lock-to-Fit

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Mullican Flooring"
We are extremely pleased with our Mullican flooring. The Austin Springs Lock-to-Fit was easy to install and looks fantastic, and the maintenance is almost non-existent compared to the carpet it replaced.



Date created:
Name:
Location: Bristol, TN

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Excellent Product!"
I've used Mullican in three office buildings and my home. One of the most telling comments I received was from the installers. They see a lot of wood flooring and their comments were, "wow, this is nice flooring and it's really easy to install." Tough to beat that kind of recommendation.


Date created:
Name:
Location: Charlotte, NC
Model: Mul_M12928

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Splinters, gaps in finish, rough edges"
I just had our defective, solid oak, site finished floors replaced with the above referenced product. I shopped around for months and was very pleased with the beauty, quality and depth of the Mullican samples I viewed in my home. The lifetime finish warranty was a factor in my decision to install their St. Andrews 5" Solid Oak Saddle. I pre-ordered a sample of the current run to verify the accuracy of the sample color, which was a good match overall. I asked to have the flooring delivered one week prior to the install for it to acclimate. The installation was uneventful, with a moderate amount of waste. As the installation progressed to the second story of my home, I began to notice small white tufts adhering to the floor, and on closer inspection realized that pieces of the installer's socks had been snagged by multiple raised pieces of unfinished wood. This warranted even broader close inspection, which revealed inconsistently unsealed edges, a large percentage of which were splintering or on the verge of doing so, cracking, splitting, dented or missing pieces of wood. The surface was acceptable except for a moderate number of small, bare holes, several areas of open grain which the sealer had not completely penetrated, along with some cracks. Mullican's warranty does not cover flooring which has any type of noticeable defect or damage if it was installed in spite of the flaws at the installer's discretion. Based on both negative and positive reviews of this company's product, if you select their flooring materials you should hand inspect each piece before it is installed. I have to say I have owned three other homes with pre-finished hardwoods, each in builder's grade, and never, I emphasize NEVER, experienced a quality issue in any of them. I am currently waiting to hear from Mullican's representative about how to proceed with this incomplete install.

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