Consumer Reviews of Mohawk wood floors

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Popularity:
#24   of 28 brands of wood floors

13% of customers recommend
1.5 of 5 stars 123 reviews with a 1.5 average rating
  • Very Satisfied
    15
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    100

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Pocatello Idaho
Model: Hand-scraped

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk's handscraped engineered flooring"
We installed Mohawk's hand-scraped engineered flooring. Within 3 months there were pieces for the wood breaking up. We contacted the dealer and they sent a Mohawk adjuster out. We were first told it was the installer's fault (no way) and then that our house was to dry for their hardwood. Please be sure you are covered by the dealer before you buy this flooring because Mohawk will not stand behind their products.


Date created:
Name:
Location: Ruskin, Florida
Model: Uniclic

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Avoid Uniclic Floor it delaminates; Mohawk has poor service"
We built our new home last year and selected a Uniclic floor. Floor looked gorgeous. 9 months after installation, floor began to delaminate and bubble. We contacted the seller (Executive Flooring in Tampa). After waiting a couple of months for a result from Executive we sent an inquiry to Mohawk customer service. That was 60 days ago. Mohawk has never contacted us back, floor continues to delaminate. We finally contacted the seller again, Executive Flooring told us that we could hire someone to come out to assess the floor damage. Mohawk guarantee is void because floor was cleaned too much. (It was cleaned weekly as per Executive Flooring instructions.) Poor service. Poor product - stay away from Mohawk. Avoid Executive Flooring in Tampa Florida


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy from Mohawk"
It is started cracking 3 months after it was put in. My installer Joe's Flooring is not cooperating. Our claim was denied and the inspector was hired by Mohawk. They said inconsistency in humidity. I guess you have to have your air on 24/7. Who doesn't have a little humidity in their house. Joe's said I would have to put in another Mohawk floor in and I do not want it in my house. I also see that the sample color was different then what I received in the boxes. I will never get a prefinished floor again. I will deal with the smell.



Date created:
Name:
Location: Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Film separating from Wood"
I bought the Mohawk flooring from Lowes in March 2013 and had it installed a week later. Within a few weeks the wood began to split. Then the shine coat has begun to lift off each plank of wood. The wood is coming away from the walls and other transition areas. I called Columbia flooring and they seem quite nice on the phone. They sent an inspector to my home to inspect the wood. He did not give a nod or wink as to the problem... He acted like a driving inspector. Since his visit I have seen further lifting of the coat on the wood. I hope I am satisfied with the outcome of this claim. So far I am very troubled given the outcome of my hard work and expense. September 2013


Date created:
Name:
Location: Franklin, TN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor finish"
I installed an entire house of the hand scraped dark flooring. It is engineered. I find that the final product is terrible. Before we took possession, we filed a complaint with the builder. He tried to cover the floor with paper but it did not work. He insisted that the finish was soft. Based on that, I filed a warranty claim with Mohawk. The flooring distributor agreed as they could scratch it with their finger nail. Since it keeps scratching. The local office has been good and agrees that the finish seems soft but the warranty department refuses to agree with the claim.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst instalation ever"
Light oak tongue and groove flooring by mohawk was the worst floor I have installed in 15 years of installing. At least 85% of the flooring had factory end cuts that were out of square by 1 to 3 degrees. Over board ( boards with different thickness was rampant throughout the boxes. The finish scratches on a whim and the wood itself dents very easily for being oak, I would be afraid to drop a spoon on it from a sitting position. To make it a quality installation took 3 times as long as it should have because of having to square up factory ends for a proper fit. My opinion is that mohawk should not be producing hardwood flooring and as an installer I will refuse any mohawk flooring job.


Date created:
Name:
Location: Hiawassee, GA

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Bamboo"
I recently had Mohawk Bamboo flooring installed in my home. Per Mohawk requirements, I used a certified dealer who is allegedly trained to install these floors to Mohawk standards. I have had nothing but problems with this flooring. It scratches easily, is difficult to clean and was installed with gaps creating "dirt catchers". I am especially disappointed with the installation and have been unable to have the dealer rectify any of the problems.


Date created:
Name:
Location: Wilmington de
Model: Bamboo

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Never buy Mohawk they"
They do not stand behind their products - they send an engineer out who blames the installer. I am pulling it all out and replacing with anything but Mohawk. Their locking system does not work the floor separates in every direction leaving 3/4 inch gaps all over.



Date created:
Name:
Location: Cos Cob Ct
Model: Bella Rosa Winchester

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk Bella Rosa Winchester Foor"
It is splitting and cracking. The swifter gets stuck in the splits.We were denied the claim saying it was the installers fault. It is clearly not. We have been waiting for someone to fix this mess. Both houses have this problem so it is not the batch. You can see pit holes in the finish for dirt to fall in. This has been going on for 3 months. We just got someone from the company to come out and he saw it and said he doesn't know what will be done once it was denied. The independent inspector was hired by Mohawk. Right! That explains the denied.


Date created:
Name:
Location: Vancouver bc

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk handscraped engineered wood flooring"
We installed Mohawk's handscraped engineered flooring throughout our house (2700 sq feet). The flooring is awful. We have scratches everywhere and chunks of color is coming off the wood. Our transitions are all chipping off color and the stair nosings are all worn through. Our floors look awful and are only 3 years old! ! I will never buy anything with the Mohawk name attached to it.

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