Consumer Reviews of Mohawk wood floors
Popularity:
#24 of 28 brands of wood floors
12% of customers recommend
124 reviews with a
1.5 average rating
-
Very Satisfied
15
-
Somewhat Satisfied
1
-
Neutral
0
-
Somewhat Unsatisfied
7
-
Very Unsatisfied
101
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2017-09-14
Name: Deborah G.
Location: NE
Model: Armor Max Maple Engineered
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst scratching of any hardwood ever"
I chose my floor for the look and color but made sure the durability was supposed to be there. Mohawk claims to have a great warranty but the floor scratched right away and very easily and it now completely covered in scratches. In 3 years of complaining I can't even get them to give me a call because they have determined since I have 2 dogs (Well groomed Poodles who get their nails trimmed regularly) it is wear and tear and not inferior quality. Mohawk shows a photo of a kid skateboarding on the same Armor Max floor and I know my poodles aren't that hard on the floor. I reviewed on their web site but they have failed to publish my review. If you plan to live in your house, do not buy Mohawk Armor Max engineered hardwood flooring! I will need a full replacement of this expensive flooring in less than 5 years if I can stand it that long.
Date created: 2017-07-27
Name: Valerie bradley
Location: New York
Model: Acacia Engineered Natural
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Sold a bill of goods"
We have had our acacia engineered floor for 2 months. We were told by a reputable local installer that it was "as hard as nails" and the "best bang for our buck". They knew we have a 90# labrador... There are already scratches all over the floor - unbelievable! We are now spending a fortune in area rugs to cover the wood floors. - would never have purchased this floor had we known how easily it would scratch. It was alot of money and has been a heartache.
Date created: 2017-06-28
Name: Erin Bradmon
Location: Arvada
Model: Hickory
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Scratched mess"
A great contractor installed wide board factor finished solid dark I think Hickory flooring. (Basically I asked for the hardest flooring they sold and paid $20,000 for it.) Now 6 months later I have a scratched mess. The cats can scratch the floors! My kids slid along it and the button on their pants left long white 6' white scratch. (Yes the floor scratches are white because of the finish. Horrible!) We have small 3' accent windows on the East side of the house (only sunlight the floor gets) and where the light hits the flooring is fading in a wavy pattern. Along the board edges the finish is pealing off. We had an inspector from Mohawk (said he was independent but the lawyer I'm talking too is questioning this as a lot of his business comes from Mohawk claims) out and they left off some of the above damage off their report. (Thanks?) Mohawk denied the claim. But reading all the reviews below it sounds like that is how they roll. Now what? I hate my floors and wish I never heard the name Mohawk! Please don't be me - don't support this horrible excuse for a hardwood floor.
Date created: 2017-06-17
Name: J. Bannister
Location: New Orleans, LA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not purchase this product."
Had approximately 2,000 sq. ft. of Mohawk engineered hardwood professionally installed about 2 years ago for a price of roughly $14K. It is a sub-par product touted as the best thing since sliced bread. The edges peel away, the slightest spill results in warping, even if it is wiped up immediately. I regret this purchase and I could never recommend this product to anyone. What should have been a lifetime floor will have to be replaced. Wasted money. Do not buy this product!
Date created: 2017-04-26
Name: Susan Savitt
Location: Somers, NY
Model: Hickory wide board engineered
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Awful flooring"
Flooring chipped, splintered, faded, created a hole in floor, veneer
lifted up, tore off, mushy saw dust type product below. Poor
staining, cannot clean, brittle etc. mohawk claims no manufacturing
errors. No responsibility. Retailer claims not their fault. Bad
product, bad company,
Date created: 2017-04-15
Name: Susan Savitt
Location: Somers, NU
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Awful flooring"
Poorly stained, drying out and splintering, hole created, boards lifting
up and cracking. Cannot clean properly, streaky, at each threshold,
puckering. Very bad product.
Date created: 2017-04-11
Name: Wally
Location: Lex.Ky.
Model: United States
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Engineered wood"
We put around 1000ft. In the whole first level an landing upstairs. After
we got the flooring installed an started cleaning up, we noticed the
edges finish coming off, we filed a claim with Mohawk. They promptly sent
an inspector. Replaced all the wood and moldings. Thank You. Wally
Lex. Ky.
Date created: 2017-03-26
Name: Krista Dhruv
Location: Baltimore, MD
Model: Engineered hardwood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Defective flooring, No warranty"
Since installation, the top layer of the dark wood flooring has peeled,
rubbed away and chipped continually in several different rooms of our
home. We contacted the store we purchased from and were told we had to
deal with Mohawk directly. We did so, Mohawk sent an inspector who
decided the floor damage was our negligence- from standing water. There
has never been any standing water throughout our home (we don't even
allow drinks beyond the dining room). We appealed through the store we
purchased from and the general manager was willing come out on his own
and look at the floor. He did so and even told us he has extensive
experience in floor flood and fire damage. He took photos and told us
our floor damage was not water because there was no buckling or
cupping, and that the floor was faulty- but that we had to go back to
Mohawk. We filed an appeal with Mohawk who sent us a second letter
saying we were negligent, case closed. One year, and over $5,000 in the
hole, we have a grand floor (over 1,000 square feet) that is
deteriorating more each day and Mohawk refuses to warranty their
product whatsoever, standing behind an outright lie of water damage. It
seems others have had the same or similar problems. We cannot believe
that Mohawk would stand behind an outright untruth (water damage) and
offers no customer satisfaction guarantees or warranty on their
products. This is horrible business practice and we will never use
their products again. How can Mohawk get away with this? It seems we
should be able to file a class action lawsuit.
Date created: 2017-02-27
Name: S. Ward
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't Buy Mohawk Products"
We had Mohawk engineered wood floors installed by a very reputable firm
in our cabin in April. By the end of August the boards in one area were
scraping off and bubbling up. The first inspector said the room was too
dry and caused the problem. We fought back and hired a second inspector.
He said it was by a door so must have been too wet with people coming in
from the lake. Neither made sense since the floors everywhere else in
the cabin were fine. It was clear that there was a box of defective
boards. Mohawk would not stand behind its product. Luckily our installer
is helping us remedy the situation. But I would never buy a Mohawk
product again. They are short- sighted and don't stand behind their
product or support their distributors. We would have been an inexpensive
fix and they could have built loyalty. Stupid, cheap company with a
marginal product.
Date created: 2017-02-10
Name: S. Wolff
Location: Omro, WI
Model: Antique Elm Cherry
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor Quality"
Doing a remodel, flooring is presently installed in three rooms (2 rooms
were done 1 year ago, 1 room less than a year). Two rooms were completed
by a "professional" installer and one by myself. The product does look
good and we have no issues with the finish. But, almost immediately
after the two room install, several of the flooring planks veneer began
to lift at the corners, not bad but enough to be concerned. I initially
thought it was the fault of the installer, not using the recommended
stapler. That said, I opted to install the next room myself. I purchased
the proper stapler and inspected each board prior to installing. While
this took a considerable amount of time, I did find several boards in
each carton that were showing signs of delaminating or separating. The
floor has only been installed for six months and I have several boards
beginning to lift or delaminate. I had purchased the product from Direct
Buy after selecting it from their display. What they and other outlets
don't tell you is the product is manufactured in China. Had I known that
I would have never bought the stuff. So typical of everything that comes
out of that country, not cheap but poor quality. Can't wait till they
start building commercial aircraft for us, that will really get
interesting!
