Consumer Reviews of Mohawk wood floors

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Popularity:
#24   of 28 brands of wood floors

13% of customers recommend
1.5 of 5 stars 123 reviews with a 1.5 average rating
  • Very Satisfied
    15
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    100

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: New York
Model: Acacia Engineered Natural

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Sold a bill of goods"
We have had our acacia engineered floor for 2 months. We were told by a reputable local installer that it was "as hard as nails" and the "best bang for our buck". They knew we have a 90# labrador... There are already scratches all over the floor - unbelievable! We are now spending a fortune in area rugs to cover the wood floors. - would never have purchased this floor had we known how easily it would scratch. It was alot of money and has been a heartache.


Date created:
Name:
Location: Arvada
Model: Hickory

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Scratched mess"
A great contractor installed wide board factor finished solid dark I think Hickory flooring. (Basically I asked for the hardest flooring they sold and paid $20,000 for it.) Now 6 months later I have a scratched mess. The cats can scratch the floors! My kids slid along it and the button on their pants left long white 6' white scratch. (Yes the floor scratches are white because of the finish. Horrible!) We have small 3' accent windows on the East side of the house (only sunlight the floor gets) and where the light hits the flooring is fading in a wavy pattern. Along the board edges the finish is pealing off. We had an inspector from Mohawk (said he was independent but the lawyer I'm talking too is questioning this as a lot of his business comes from Mohawk claims) out and they left off some of the above damage off their report. (Thanks?) Mohawk denied the claim. But reading all the reviews below it sounds like that is how they roll. Now what? I hate my floors and wish I never heard the name Mohawk! Please don't be me - don't support this horrible excuse for a hardwood floor.


Date created:
Name:
Location: New Orleans, LA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not purchase this product."
Had approximately 2,000 sq. ft. of Mohawk engineered hardwood professionally installed about 2 years ago for a price of roughly $14K. It is a sub-par product touted as the best thing since sliced bread. The edges peel away, the slightest spill results in warping, even if it is wiped up immediately. I regret this purchase and I could never recommend this product to anyone. What should have been a lifetime floor will have to be replaced. Wasted money. Do not buy this product!



Date created:
Name:
Location: Somers, NY
Model: Hickory wide board engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful flooring"
Flooring chipped, splintered, faded, created a hole in floor, veneer lifted up, tore off, mushy saw dust type product below. Poor staining, cannot clean, brittle etc. mohawk claims no manufacturing errors. No responsibility. Retailer claims not their fault. Bad product, bad company,


Date created:
Name:
Location: Somers, NU

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful flooring"
Poorly stained, drying out and splintering, hole created, boards lifting up and cracking. Cannot clean properly, streaky, at each threshold, puckering. Very bad product.


Date created:
Name:
Location: Lex.Ky.
Model: United States

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Engineered wood"
We put around 1000ft. In the whole first level an landing upstairs. After we got the flooring installed an started cleaning up, we noticed the edges finish coming off, we filed a claim with Mohawk. They promptly sent an inspector. Replaced all the wood and moldings. Thank You. Wally Lex. Ky.


Date created:
Name:
Location: Baltimore, MD
Model: Engineered hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective flooring, No warranty"
Since installation, the top layer of the dark wood flooring has peeled, rubbed away and chipped continually in several different rooms of our home. We contacted the store we purchased from and were told we had to deal with Mohawk directly. We did so, Mohawk sent an inspector who decided the floor damage was our negligence- from standing water. There has never been any standing water throughout our home (we don't even allow drinks beyond the dining room). We appealed through the store we purchased from and the general manager was willing come out on his own and look at the floor. He did so and even told us he has extensive experience in floor flood and fire damage. He took photos and told us our floor damage was not water because there was no buckling or cupping, and that the floor was faulty- but that we had to go back to Mohawk. We filed an appeal with Mohawk who sent us a second letter saying we were negligent, case closed. One year, and over $5,000 in the hole, we have a grand floor (over 1,000 square feet) that is deteriorating more each day and Mohawk refuses to warranty their product whatsoever, standing behind an outright lie of water damage. It seems others have had the same or similar problems. We cannot believe that Mohawk would stand behind an outright untruth (water damage) and offers no customer satisfaction guarantees or warranty on their products. This is horrible business practice and we will never use their products again. How can Mohawk get away with this? It seems we should be able to file a class action lawsuit.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't Buy Mohawk Products"
We had Mohawk engineered wood floors installed by a very reputable firm in our cabin in April. By the end of August the boards in one area were scraping off and bubbling up. The first inspector said the room was too dry and caused the problem. We fought back and hired a second inspector. He said it was by a door so must have been too wet with people coming in from the lake. Neither made sense since the floors everywhere else in the cabin were fine. It was clear that there was a box of defective boards. Mohawk would not stand behind its product. Luckily our installer is helping us remedy the situation. But I would never buy a Mohawk product again. They are short- sighted and don't stand behind their product or support their distributors. We would have been an inexpensive fix and they could have built loyalty. Stupid, cheap company with a marginal product.



Date created:
Name:
Location: Omro, WI
Model: Antique Elm Cherry

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality"
Doing a remodel, flooring is presently installed in three rooms (2 rooms were done 1 year ago, 1 room less than a year). Two rooms were completed by a "professional" installer and one by myself. The product does look good and we have no issues with the finish. But, almost immediately after the two room install, several of the flooring planks veneer began to lift at the corners, not bad but enough to be concerned. I initially thought it was the fault of the installer, not using the recommended stapler. That said, I opted to install the next room myself. I purchased the proper stapler and inspected each board prior to installing. While this took a considerable amount of time, I did find several boards in each carton that were showing signs of delaminating or separating. The floor has only been installed for six months and I have several boards beginning to lift or delaminate. I had purchased the product from Direct Buy after selecting it from their display. What they and other outlets don't tell you is the product is manufactured in China. Had I known that I would have never bought the stuff. So typical of everything that comes out of that country, not cheap but poor quality. Can't wait till they start building commercial aircraft for us, that will really get interesting!


Date created:
Name:
Location: Houston, Tx
Model: 32296-01

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible product"
I had "Mohawk Hardwood Flooring" installed in my home in 2016. When my children first saw the flooring they said it looked "soft". Within a couple of months I had scratches and dents in the floors. This is horrible, I spent quite a bit of money and it was all for nothing. I am trying to sell my home, and in less than 1 year since the install I am going to have to have new floors put in.

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