Consumer Reviews of Mohawk wood floors

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Popularity:
#24   of 28 brands of wood floors

13% of customers recommend
1.5 of 5 stars 123 reviews with a 1.5 average rating
  • Very Satisfied
    15
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    100

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Waynesburg, PA
Model: Solid Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor After Sales Service"
After spending $4000 on Mohawk solid oak 5" width wood flooring, it curled up after 8 months, with Mohawk telling me the problem is due to excessive humidity conditions. Neither did my flooring contractor mention any humidity testing prior to installation, nor did Mohawk in any of their packaging or displays mention anything about humidity concerns. Now Mohawk refuses to guarantee the flooring. I am stuck with an expensive new wood floor which is curled. To make matters worse, the vice president at Mohawk of after sales, after assuring me of her sincerity to make sure I end up with a quality flooring and to call her if any problems, refuses to return my calls. I have learned my lesson here, and never again will use Mohawk products.


Date created:
Name:
Location: Lowes store in Nepean Ottawa
Model: Winchester

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Blamed installer and humidity"
After 2 months of waiting the same thing like every one claim, being denied by Mohawk. Blamed installer and the humidity in your house that the most tools that they can get away with. So whoever want to change floor think hard before buy hardwood flooring from Mohawk. Special carry by Lowes store in Nepean. Ottawa in Ontario. They screw you from flooring manager to the assistant manager. Why? Because corporate just think how to make money! Meet expectations, more money for managers ceo. Screw all the people. They have heartless, soulless just the word money. 99 percent claim from Mohawk are being denied so big store get more profit. Screw small customers? That how Mohawk and Lowes do!


Date created:
Name:
Location: Aylmer Quebec
Model: Winchester

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad hardwood floor"
Do not buy Mohawk hardwood Winchester. They are the most worst hardwood floor that I have never seen in my life. I got them from Lowes. 8000.00 down to the drain!



Date created:
Name:
Location: Nepean Ottawa Canada
Model: Winchester

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad hardwood flooring"
I bought this Mohawk hardwood floor from Lowes. This is the worst floor I bought. My advice for you if you want to change floor make sure do not buy this hardwood special from Lowes. Whole entire house unlevel. Can not even clean. Take 2 months before someone from Mohawk to come down to see. I hope they replace for me? So if you want to change your floor make sure hardwood floor from Mohawk Cary by Lowes! Watch out... in Ottawa Canada.


Date created:
Name:
Location: Ottawa Ontario Canada
Model: Winchester

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very bad"
I spent 8000.00 for my entire house. I got the most worst hardwood floor I never had in my life. Do not get them from Lowes, bad service.


Date created:
Name:
Location: Hamilton, NJ
Model: ArmorMax

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Maple solid hardwood floors in Barrel"
I waited 10 years to put in my hardwood floors. We spent over $9,000 on Mohawk ArmorMax solid hardwood floors and couldn't be more dissatisfied. The finish on these floors is so plastic-y and it makes the floors look like cheap laminate. They scratch easily and are impossible to keep clean. They smudge from just about anything. If someone walks through with or without shoes, there is always a mark which I have to literally scrub (not wipe) clean. Our latest issue is that there are some little bumps that are creeping up in the finish. The bumps are in the exact same spot on the boards and they appear to be little bubbles which I am afraid will peel. Very, very unhappy and disappointed. I feel like I destroyed my home. I put this cheap-looking product throughout my entire downstairs. Just looks horrible.


Date created:
Name:
Location: Houston, TX
Model: Bamboo

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warranty is Worthless"
Our Mohawk bamboo floors are rotting under our feet. They are not doing anything about it since it's due to subfloor moisture, but that is an area on their warranty. Jack's Carpet isn't any help, either, although the warranty was brought up as a selling point initially.


Date created:
Name:
Location: Blanchard, OK

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Manufactured hard wood"
Bought a new home in 2006 installed hardwood throughout. In about a year I noticed what looked like peeling within the grooves, the color completely disappearing in some areas and scratches. (I do have dogs). I contacted the installer, who then had an inspector come out, who said there was nothing wrong. After all this time I am still angry about it. I hate these floors, and hate looking at them. I had Bruce hardwood in the past and never experienced any problems, not even a scratch. What 25 year guarantee? No more Mohawk anything for me.



Date created:
Name:
Location: Monroe Township, NJ
Model: Engineered wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad quality; poor warranty"
When we moved into a three year old home, we replaced 800 square feet of carpeting to match the already installed 1200 square feet of Mohawk engineered flooring that was installed by the original home owner. It was the same Mohawk product. We were told that the color would not exactly match and we understood that. However, the wood is of a poorer quality compared to the same model that was installed three years earlier. The grain is not as deep and the finish of the new is dull. The main issue is that unlike the original installation, the stain along the edges did not take. So there are white looking lines where one slat meets the other in many places. The Mohawk inspector and the Quality Control Manager at the factory blamed me and their installer for not stopping the installation if I didn't like the way it looked while it was going in. The inspector also blamed the installer (who was a Mohawk licensed installer for not stopping the installation. They also agreed there was something wrong with the wood but Mohawk stood on their independent inspector report who of course was paid by Mohawk. The quality control assurance manager sent back his report saying there were no lines even though the photo he sent showed them. There is also a problem with a woodish type dust that keeps collecting. None of this was in the original Mohawk sections that were three years old. Edges of the new also chip off. Mohawk appears to have gone to less quality control in their product. I would never buy their product again.


Date created:
Name:
Location: Illinois
Model: Handscraped

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk Hand Scraped Floor - Do not buy!"
My hardwood hand scraped floor was put in February 2013. It is not even a year old. About one month after it was put in it began peeling! I just took a furniture marker on the one little place and covered it up. No big deal. Then... it started happening all over! So we contacted our installer (very reputable and have been in business for probably 50 years). We had a Mohawk inspector come out over 2 1/2 weeks ago. Do you think we have heard back from them? They guy won't answer his phone. So come to find out Mohawk contacts our installer and blamed them!! He also apparently said b/c we have pets and a little boy that is why it is peeling! I am gonna try to call the guy tomorrow. But it sounds like that Mohawk will not stand behind their products! I am going to post pictures of my floor on the web to show people what type of stuff Mohawk sells! Now we have to rip our floor that is not even a year old!

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