Consumer Reviews of Mannington synthetic floors
Popularity:
#9 of 15 brands of synthetic floors
18% of customers recommend
72 reviews with a
2 average rating
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Very Satisfied
11
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Somewhat Satisfied
2
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Neutral
1
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Somewhat Unsatisfied
7
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Very Unsatisfied
51
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2017-10-29
Name: E. Tilly
Location: Rochester, MI
Model: Adura Shur Loc plank vinyl
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Really Unhappy"
Our Adura floor (golden oak) was installed two years ago. It was beautiful the first year and then we started to see a lot of shrinking of the planks, pulling away from the edges and gaping and cracking in the middle of some rooms. We installed the floor because my husband has severe mobility issues and carpet was posing a trip hazard. Now the gaps in the floor have become a trip hazard and our accessible home is no longer safe for him.
We filed a claim with Mannington and they turned it down after a very brief investigation. We sent pictures and two new out of the box planks for their examination. No one actually came and assessed the problem. Their claim is that the sample planks we sent fit together and laid flat so it must be an install problem and not covered by them. The planks installed in our home also clicked together and laid flat for the first year and then we had problems with about 20% of the floor. The 20 year warranty we discovered doesn't cover anything and once we were denied we asked for the name of a Mannington trained installer we could hire to fix the problem. They sent us a list of retailers none of which knew anything about specially trained installers.
Date created: 2017-08-25
Name: Katty Koo
Location: Santa Maria, CA
Model: Adura
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Defective product"
The flooring that has been done already is stunning and beautiful. The downside is my installer has gotten several boxes of defective product which has thrown off and wasted his time and ours. No fault of the installer or the place where we purchased it, it is just strictly quality control of product that leaves the factory. Very disappointed as we now have to wait even longer to get the job done and our installer is very aggravated, and rightly so. Need better quality control in the factory Mannington. Otherwise, a lovely look for the GOOD product.
Date created: 2017-08-22
Name: Amy H
Location: Middleton, WI
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't use Mannington or the Finishing Touch"
We worked with The Finishing Touch from Cross Plains, to have a professionally installed floor. They couldn't say enough good things about Mannington vinyl flooring so we went that route. Within 3 years almost every joint in our entire floor (we did the whole first level) is pushing up against each other, or separating. We've had a claim denied by Mannington (after months of back and forth, and an inspection "it's not a manufacturing issue". Installer says it's not an installation issue.). Currently trying to dispute the claim and get more information, and I cannot get Mannington to call me back, nor the Finishing Touch. No one will take responsibility. Stay away from both of these companies. Horrible customer service. Very disappointed and angry.
Date created: 2017-07-21
Name: Randy Hildebrant
Location: Rapid City, South Dakota
Model: Adura
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"This product should be pulled from market."
I have been a Mannington dealer for 28 years and I can no longer recommend this product. Adura was a great product when it first came out. The construction of the product was changed about 2013 and I have had nothing but problems with it since. Up until about a year ago Mannington took care of the claims. Since then they require an inspector to look at it and all claims have been denied. They blame the failure on sunlight and installation. Our installers have over 45 years experience and are having problems with it. I don't see how anyone can lay this product without it failing. Problems include peaking at the seams, gapping open, and sensitive to sunlight.
Date created: 2017-07-20
Name: Jan Schmitt
Location: Redmond, WA
Model: Adura Luxury Vinyl Plank
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Manufacturing defects"
What we installed is Essex Oak planks in Honeytone.
Our contractor had already installed a good portion of flooring when we began to notice bumps throughout the product. There are spots about a nickel in size where the flooring has depressions. It only occurs sporadically, and even scrutinizing each piece at an angle under good lighting before it was put in place did not prevent some defects from slipping through.
Also, the fine print says that you can't put heavy furniture on it, and this is true. We had furniture stacked on top of each other at one end of a room, and there were severe intents where the legs of a heavy buffet had been, so we replaced those boards and put pads under everything we own after that.
And the flooring might discolor if you use rugs with latex backing.
I do love the color because it lightens up our dark house. Overall it looks very good, even with the occasional bump (which I notice because I know they are there).
Date created: 2017-06-30
Name: Vicki Baker
Location: Atlanta, GA
Model: Platinum Mirage Cloud
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Hate is a mild emotion for this"
I hate my Mannington Luxury Vinyl flooring, Platinum Mirage Cloud. The only redeeming factor is it does look good in my kitchen. That said, never buy it! If you move something heavy without wood boards, it rips to shreds (who has wood boards in their home?)! It is extremely difficult to get clean because of the texture - be prepared to scrub like you have never scrubbed before! What a waste of $2,000! My husband even suggested getting rid of it and replacing with hardwood!
Date created: 2017-06-28
Name: Becky G
Location: Shamokin Dam, PA
Model: Adura
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy this"
We just downsized and completely remodeled our new, smaller home. We had Adura laid from the back door, thru the kitchen and dining room, to the bedrooms. Within 6 months, it was peaking and separating in various spots. Mannington reps came to inspect it twice and blamed it on the installers. Said it was too tight against the cabinets. Really? Why would it separate if it's too tight? They would not stand by their product. I'm seeing this same opinion in a lot of other reviews also. Do not buy this product. Mannington... shame on you!
Date created: 2017-04-19
Name: M Math
Location: Des Moines, Iowa
Model: Dried tobacco
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Have to replace whole house"
Put Resolutions dried tobacco in entire home 6 years ago, many damaged
areas, trying to purchase planks to replace, found out they have went to
Matte finish no way to fix damaged areas. Only option is to replace all
flooring through out. Put cheap laminate in basement that has held up
much better then high end Mannington. Warning don't purchase unless you
want to replace it in a few years
Date created: 2017-04-11
Name: Todd Ross
Location: Milton, Pennsylvania
Model: Adura ALP630
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Never Never use this product"
I wanted to make everyone out there aware of the issues that Mannington
is having with this product. I am a Custom Building Contractor that has
recently used this in one of my projects. After installation our
customer called to report large bubbles in their floor at areas that
have direct sunlight coming through windows. The Mannington Rep looked
at the situation and said he had not seen this and that putting curtains
on the windows would stop this. This is not an option and Mannington
doesn't see any issues with their floor even though it expands horribly.
If you have a room with windows do not use this product.
Date created: 2017-04-07
Name: R McKenna
Location: Syracuse, NY
Model: Fast start desert brown
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Garbage"
Bought this at Ollies for a small section in my basement. After getting
3 planks locked (had to cut 2 to fit around a ledge) the fourth one
would not go in, after some struggling I got it to mate flush but
another tile separated. Multiple tries led to the same result so I
bought the install kit with the tapping block thinking that would give
a tighter fit. Nope and the laminate started peeling in the one that
kept separating. There is barely anything in the tongue and groove area
to keep the planks together. Wish I saw all the bad reviews before I
bought and attempted the install. Hoping I can return the 4 unopened
cartons without a problem. It's bad enough I have to eat the cost of
the one carton.
