Consumer Reviews of Bruce wood floors

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Popularity:
#20   of 28 brands of wood floors

17% of customers recommend
2 of 5 stars 136 reviews with a 2 average rating
  • Very Satisfied
    21
  • Somewhat Satisfied
    3
  • Neutral
    0
  • Somewhat Unsatisfied
    11
  • Very Unsatisfied
    101

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Mo.
Model: Maple

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Measurement"
Wow the flooring was not near 5 " as a installer stay away from this flooring labor cost go threw the roof some one at Bruce flooring oh by the way its sub out to a another company can't read a tape measurement you can't put 5 1/16 next to 5 pure crap to install and its not finish on the back side to keep it stable if your biding this floor add 50% nightmare to install.


Date created:
Name:
Location: Springfield, IL
Model: Hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk junk junk"
In summary, installer refused installation due to poor quality with variation in width etc. Floor is still torn apart. Lowes is is still working for solution. Why is the world would they sell such a product?


Date created:
Name:
Location: Gardnerville , NV
Model: Gun stock

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality"
Poor quality control, boards are not true so creates gap half way down board. Ends aren't flush. Boards are flaking and knots are separating. Been in 3 months. I wish we had done more research. I can only hope if we sand off old finish we can reapply seal coat. For that I could have bought unfinished. They should be ashamed.



Date created:
Name:
Location: Mount Juliet
Model: Solid Oak. Plano, Mocha

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Absolutely no quality control during manufacturing"
High end, expensive, 3/4" solid oak flooring. The planks that are usable are beautiful. Unfortunately, about 40% of the product will be scrapped. Flaws include varying widths, big holes and dents, improper surface repairs (lots of mismatched wood filler), shredded tongues and grooves, burn marks, severe water damage, scratches, poor quality finish, etc etc etc. You name it, they had the audacity to stick it in the box. Our floor will turn out great because we are installing it ourselves and rejecting all the crappy pieces. It will double the budget and extend the installation schedule due to all the rejects and necessary tear out. I assume a contractor would just install whatever they get, so buyer beware. I will never purchase Armstrong or Bruce products again.


Date created:
Name:
Location: [email protected]
Model: Oak engineered wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warranty not worth the paper it's written on!"
Shortly after having this flooring installed, cracks started appearing in some of the plank surfaces. We felt that a 25 year warranty would serve us in good stead. Wrong! A rep visited and said that the problem was excess moisture. We had used nothing but Bruce cleaner. Never a damp mop. San Diego had no rain for the two years we had this flooring and we live 20 miles from the ocean. Claim denied. The cracks continue to grow. We were offered nothing in compensation. Be forewarned.


Date created:
Name:
Location: brooklyn,ny

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Bruce Floors"
Just purchased 600 square feet of this engineered hardwood 3/8 junk....paid a fortune for it at home depot. Initially i had to return three different times 200 square feet for drastic variation of colors (mahogany when I ordered light oak) they said it was a computer error. The floors are down less then one month and are buckling and bubbling and denting and discoloring...How the hell this company is still in business is a shame. Ripping people off of their hard earned money and lying about guarantees and warrantees is heartless. We should all get together and do a class action against this horrible "Bruce Flooring" company.....Please note....anyone who is considering flooring...stay far away from "bruce Horrible Flooring


Date created:
Name:
Location: Greensboro,NC
Model: ELP553

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bruce Laminate Flooring"
I purchased this flooring in 2015 and in about 1 1/2 years I noticed scratches in the floor next to my island in the kitchen. Next I saw a bubble in one of the pieces. I contacted the seller and they got in touch with Armstrong which took about 2-3 months before the asked for samples. Next I hear that there would be no warranty. This without even looking at the flooring. I have always thought that Bruce was a top quality product but the warranty on this is poor to say the least. If this is how you stand behind your product I will be sure never to use anything you sell again. So sorry your customer satisfaction mean so little! Maybe our local TV station would like to hear about your so called warranty!


Date created:
Name:
Location: [email protected]
Model: 3/4" maple

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warped and inconsistent widths"
Same as others are reporting... warped, flawed finish and most importantly inconsistent width. Some boards are as much as two credit cards thickness wider than others so floor installed by Home Depot installed has large gaps between boards. We plan to have the installer do just the hallway and stairs and I'll do the rooms. I'll need to painstakingly measure width of each board and match boards for each row. we are putting in the floors preparing to sell the house. I'm not sure if they will add or detract from the market appeal of the house. Nice colr but crappy flooring.



Date created:
Name:
Location: Ontario

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Hours and countless $ wasted"
I feel like I spent the past 12 hours recurving hockey sticks. This has got be the worst flooring I have ever seen! The pits, knots, bows, dents, missing tongues, the crayon marks were all splendid but the grease stains and burn marks were the icing on the cake. Please take that made in USA of your box as you are a embarrassment to the North America. Good bye and thank you for the waste of time and money.


Date created:
Name:
Location: NYC
Model: CB1211

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst than generic brand"
Bought 32 boxes of best line of Dundee plunk 3 1/4" Gunstock hardwood floor. Most are curved/crooked. some boards are very dark compare to other so look totally looks odd for the whole room. two ends of some of the board are gray and looks like they have been in storage years so it starts rotten. One end of a board is totally black. Thought it is a good brand and should have check review first. Waiting to see if I could return.

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