Consumer Reviews of Bruce wood floors
#20 of 28 brands of wood floors
17% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2016-07-20
Name: John Thompson
Location: Ladd, Illinois
Model: Gunmetal color
2 out of 5
"Hardwood flooring disappointment"
About six (6) years ago, my wife and I decided to build a family room
addition onto our existing home. We selected a professional contractor
who among other questions of decor, directed us to a flooring supplier.
We found a great color that was produced by Bruce Flooring and proceeded
with the purchase and installation. Approximately three (3) years after
completion, I noticed some deterioration of the hardwood flooring in an
area near a doorway. We have verified there is no moisture damage and
the flooring is not in a direct southern exposure (the section that is
deteriorating is on the north side of the room near an exterior French
door. I sent photos and an inquiry to the manufacturer about six (6)
months ago and have had no response. My thoughts are they are not going
to respond, as they have no explanation.
If you are considering this type of flooring, be cautious and do your research well. We are very disappointed in this material.
Date created: 2016-06-22
Name: A. Ton
Location: Atlanta, GA
Model: Hickory - Solid Hardwood - Smoke
1 out of 5
"Poor quality finish"
Bought this precise flooring - Bruce Hickory - Smokey Topaz - 4 inch
wide planks (Bruce c4778). Finish is extremely poor quality - within
less than a month after installation, the finish is cracking (long
cracks - talking 2-10 inches long cracks) and it chips by the edges as
well. We barely got to walk with bare feet on it. All furniture has
felt pads. After doing some reading online, it turns out many Bruce/
Armstrong consumers are facing the same issues. Armstrong became
expert at dodging honoring the warranty. Moreover, many planks were
warped and also width of the plank was not consistent (one end would
have 4 inches while the other would be slightly less than 4). Also,
there were a lot of pieces with defects (holes). There was one box
from which the installer could only choose 4 decent pieces. When the
installation took place, the space was empty (we just bought the
property). Now we moved in so any repair / resanding and refinishing
would create discomfort to us.
When I submitted a review on Armstrong/Bruce website, they did not post the review online. The company is hiding the bad reputation as much as they can.
Do yourself a favor and stay away from Armstrong/Bruce products. We bought this wood from Floor and Decor but from what I understand it can be also ordered at Home Depot or Lowe's as well as other stores.
Date created: 2016-06-09
Model: Oak Gunstock 5" Solid hardwood
1 out of 5
"Quality Control non-extistent"
Purchased 850 sq ft of Gun Stock Solid Oak flooring. The 5 inch board
are not uniform in width. Boards measured with a digital caliper range
in width from 4.97 to 5.03 inches. This causes gaps between rows. Not
all boards are cut square. This causes the butt joints to be tight at
the top and a gap at the bottom. Some board have worm holes and knots
filled with wood putty. Other boards have nicks in the finish from rough
handling during manufacturing or boxing. Now that I am half way through
the installation I figured out that I have to measure and sort the wood
by width and install a row of the same width. Plus when I encounter a
board not cut square I have to go into my wood shop, cut it square and
reshape the tonge or groove. When I go shopping for other flooring for
this remodel project, I will not consider Armstong/Bruce.
Date created: 2016-05-31
Model: American Vintage
1 out of 5
"Waste of money!"
Purchased special order 5 " wide 3/4 thick solid wood vintage oak flint
1000 sq ft. Bruce American Vintage Handscraped collection. Installer
with 30 yrs of experience advised of poor quality of flooring. Floors
have holes from knots, marked by red markers, different stain pieces in
box and started cracking and peeling right after installation. Over 50%
of planks were deemed as defective by Home depot reps themselves.
Waiting to hear from Bruce reps for more than 2 months. Paid top
dollars for boxes of defective wood which said proudly manufactured in
the States. Can't walk barefoot because of splinters! Promised 50 years
Date created: 2016-05-03
Location: greensboro nc
1 out of 5
"Never buy Bruce hardwoods"
To start, I have been a profession flooring installer for about 10
years. All Of Bruce hardwood is junk! I mean its so bad I will walk away
for easy jobs if it is a Bruce product... They will not stand by there
product at all... It will always be someone elses fault that there stuff
has problems...(and trust me it will).. If you read the box it clearly
says the installer is the finale inspector so they always try to make
the poor guy who was dumb enough to install there crap to pay for it.i
have seen a lot of problems with the end seems being uneven (Bruce says
as long as its not higher then a credit card its not a problem..),with
the planks being different sizes (widths not lengths),and a lot of the
finishes crack during the install. Also they have problems with warping
.. All in all stay away from all of there floors
Date created: 2016-04-29
Name: Dulcie Chatwood
Location: Springfield, OR
Model: Wentworth Estate Hickory
2 out of 5
"If I had to do it over, I wouldn't!"
While I have to give the Bruce 5" engineered Hickory planks high marks
for hardness (resisting the kind of punishment our 90-lb. Retriever
dishes out), after only 5 years, I can honestly say I wish I had
invested more wisely. In the traffic areas, dirt has seeped into the
grain of the wood and looks terrible. We live in a rainy environment,
but we have always wiped up damp footprints quickly. Yet the 25-year
warranty of the floor finish apparently doesn't apply, because they say
I have a "maintenance problem". The fact is, people do walk on floors! I
expect the product to resist staining.The finish is worthless in this
regard. Just as an aesthetic comment, after I installed the floor, I was
dismayed to notice that the "hand scraping" is decidedly regular, so
that it looks more like corrugated cardboard than wood. I will not be
purchasing this product again.
Date created: 2016-04-05
Name: Joe Baldwin
Model: Marsh Oak
1 out of 5
"Does this company believe in quality control?"
Purchased 13 cases of 3/4" marsh oak. 4 cases are absolute junk! Worm
holes, bark edges, open knots, cracks, broken or totally missing tongue
due to bark edge Or over milling. Another American company that has put
profits ahead of quality. This junk is not fit for a campfire and I will
never recommend or use this company's products again!
Date created: 2016-03-30
Name: Knot what I expected
Model: Natural Oak
1 out of 5
We decided to replace carpet in our family room with oak flooring to
match a nearby dining room. The contractor proposed Bruce natural
oak which sample appeared to be almost identical in look to the
existing Mirage brand floor. When installed the color and finish
were indeed similar. But the Bruce floor was extremely heavy in
knots. The Mirage floor had no knots at all. The Bruce floor looks
like cheap junk. I realize that culling bad pieces is expensive but
somehow Mirage can do it.
Fair warning if you are shopping for wood flooring.
Date created: 2016-03-28
Name: James Burd
Location: Anchorage, AK
Model: Gunstock Oak
1 out of 5
"Bruce engineered flooring is junk"
Bought the Gunstock oak engineered flooring. This product is junk it
scratches and dings very easily. The floor is junk do not buy it you
will be very dissatisfied.
Date created: 2016-03-19
Name: d. custer
Location: chesapeake va
Model: Timberland cherry
1 out of 5
"Do not buy"
Bought Timberland cherry flooring from Home Emporium. Big mistake!
This is the worst quality product I have ever seen. Planks were bowed,
planks were crowned, they had different thicknesses, different widths,
the stain was off from board to board, the type of wood was different
from board yo board, you look at it wrong and the stain would
chip... Garbage! Do not buy!