Consumer Reviews of Bruce wood floors
Popularity:
#20 of 28 brands of wood floors
17% of customers recommend
136 reviews with a
2 average rating
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Very Satisfied
21
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Somewhat Satisfied
3
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Neutral
0
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Somewhat Unsatisfied
11
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Very Unsatisfied
101
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2016-03-17
Name: D. Laurie
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst flooring ever."
30% of boards were warped. If warp ran along edge then you could not
attach another row. They used to be excellent but since they have wood
milled in China, then sprayed an packaged in the U.S. their quality has
disappeared. I wonder if the warpage happens during their ocean voyage.
Had to rip out 3 rows that were installed. At least Home Depot refunded our money, but Armstrong has not replied to our concerns.
Do not buy this product ever.
Date created: 2016-02-24
Name: Judith Skinner
Location: Rhinelander, WI 54501
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very disappointed in wood flooring"
When we installed this flooring (my husband and son did the
installation) it was beautiful. I was so happy with it. But, wow, that
changed in a hurry. The floor looks terrible. I called them and the
only way they would guarantee it is if they installed it. We were not
told that up front and are very very disappointed. We don't wear our
shoes on it at all. Will never buy their product again! Have tried
the 'repair kits' and was disappointed in them also. Takes forever to
fix the 'chips'.
Date created: 2015-12-13
Name: Diane Chamberlain
Location: Raleigh, NC
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worthless Warranty (and product)"
We had Bruce engineered hardwood floors professionally installed in most
of our house 3 years ago. Now the floors look like they're 20 years old.
It's just my husband and I and we wear nothing but tennis shoes in the
house. We do have two 17 pound Shelties whose nails are filed down every
5 weeks. We've never used water or vacuums on the floor, but there are
many areas where the finish has completely worn away and many other
areas where the edges of the boards are chipping. Once the finish in an
area starts to deteriorate, the problem spreads as though it's a virus.
Some of the damage isn't even in traffic areas. A Bruce inspector came
out and said something must be 'gouging' the finish and the warranty
won't cover it. I don't think so! As a matter of fact, our kitchen also
has hardwood dating back to 1985 and it is in perfect shape even though
it's in the busiest room of the house. So we are stuck. We've ordered a
repair kit, but it's not going to repair thousands of sq feet of damage.
I wish I'd read all these reviews before starting down this path.
Date created: 2015-12-11
Name: Jeannie Brown
Location: Dahlonega, GA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Pissed off customer"
When my flooring was delivered to home depot for me to pick up it was
suppose to be first quality but when I opened the boxes all of it was
not even cabin quality let alone first quality and neither Bruce
flooring or Home depot will let you return it. I will not buy from
either again. Customer service was no help at all. I am trying to stop
payment on my credit card for the purchase at this time.
Date created: 2015-11-18
Name: J. Bergers
Location: Kokomo, IN
Model: CB9521
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Quality is awful."
Flooring quality is terrible. Had to return 4 boxes out of 10. Worm
holes. Pieces with no polyurethane. How does this junk get out of their
plant. Btw: Bruce and Armstrong are the same company. Never buying Bruce
/ Armstrong flooring again.
Date created: 2015-11-16
Name: Derek
Location: Ontario Canada
Model: Bruce Oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Try another product"
Absolutely terrible - wrong sized boards - bad staining - underneath was
useless as knots had torn up the wood - missing chunks on top of the
wood itself 4 boxes defective for 400 sq ft recommend another product.
Date created: 2015-11-15
Name: Cheryl Davis
Location: Valparaiso, IN
Model: C5011LG
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"5/16 in finished hardwood - Poor quality don't recommend"
We wanted 3/4" hardwood and was told it could not be installed over our
old tongue and groove sub-flooring. They then sold us the 5/16" finished
Bruce flooring. They said it will be the same look and feel as the 3/4"
hardwood. Not! It has only been finished for 1 week. We have snagged
socks and there are little chips along the edges of the boards. It does
not lock together evenly. It looks good from a distance but don't look
close. There are chatter marks from the planer machines and pits from
imperfections in the wood.
Date created: 2015-09-24
Name: Bob Whitling
Location: Seneca, Pa
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Very unsatisfied"
We are installing 900 feet of 3/4 solid hardwood. Did all the prep and
watched moisture. Opening the boxes was a shock. Many way to many
small foot long pieces. Many boards had no tongue could not use some
were not even the correct color of stain. What's wrong with quality
inspection department. Boxes of defective boards are going back. Never
again for Bruce. I've had the product down in one room for 20 years
with no problem but quality was much better with that floor. Floor
almost done, should have never put it down after seeing what was in
boxes. We will see?
Date created: 2015-09-03
Name: D. Marie
Location: Ponte Vedra FL
Model: Natural Floor
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"3/8" stranded bamboo floor/pergo underlayment"
This click lock flooring was purchased from a big box store and
professionally installed by very reputable installers who did an
excellent job in our brand new home. I researched bamboo flooring at
several stores before choosing the material and on must have missed the
message when I was told that "we no longer have that particular
product". My $9000 floor is merely plywood with a thin sheet of brown
paper (bamboo) over it. It scratches easily and can't be touched up; has
white fibers coming out of some of the boards, looks dull after cleaning
with the recommended cleaner plus it crunches when you walk on it. No
kids or pets. We have been here only 6 weeks! This product does not live
up to the hype! Do not even consider buying it.
Date created: 2015-07-10
Name: Bob Larkins
Location: Dayton, OH
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Lowes made things right"
I told Lowes about the problems I had with the lock and fold engineered
flooring and they are replacing the materials with tongue and groove
flooring and providing additional credit for my trouble. Bad experience,
but gotta give kudos to the manager at Lowes for going out of here s way
to do the right thing.
