Consumer Reviews of Bruce wood floors
Popularity:
#20 of 28 brands of wood floors
17% of customers recommend
136 reviews with a
2 average rating
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Very Satisfied
21
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Somewhat Satisfied
3
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Neutral
0
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Somewhat Unsatisfied
11
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Very Unsatisfied
101
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2018-04-30
Name: William Bryant
Location: Yakima, WA
Model: 3-1/4" Oak Marsh Plano
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"The absolute worst flooring experience"
I am a contractor in this review. I was sent out to install this flooring and out of the box came boards that measured 3-1/4 at one end and 3-1/16 at another. At least half the box was this way out of 16 boxes. Home Depot sent out 20 more of the same batch, which is a no no. Half the box is less than 12" boards. Very warped long boards and warped in a way that can not be installed. This is a milling issue and rather than fix it they cut the price in half for home owner and tell me to inspect every single board on a 1200 sq ft house. This is not my job. This is why there is a qc job. Worst flooring I gmhave ever attempted to install. I will never install Bruce flooring again. Just read all the reviews.
Date created: 2018-04-17
Name: Lilly
Location: Illinois
Model: 3 1/4" Gunstock oakom solid hw
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Garbage"
I bought this product from Lowe's. according to the quality indicator, this was the best. Very disappointing if this is the best. The wood pieces were warped, had cracks, the width was off. It is horrible to work with. We did one room with it. No more taking the rest back. What a waste of money.
Date created: 2018-02-06
Name: Joe
Location: Ashton, IL
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Another unsatisfied floor"
Bought top tier Bruce flooring. It is junk. Cracked boards, uneven cuts, warped boards, splintered, you name a problem, i've seen it on this job.
Finishing this room and taking it back for the other two rooms. No support from lowes or bruce. Send pictures is all they say. Never again.
Date created: 2018-02-03
Name: Eric
Location: Providence, RI
Model: Dundee
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy!"
Bruce uses soooo much filler putty on their boards. After spending over 10,000 on floors I had to have many boards pulled and redone because it looked horrible. I even used what Bruce considers, "best". I would never buy Bruce again. They know you won't buy from them again, but it's too late after the floors are in. Don't make the same mistake we did.
Date created: 2018-02-01
Name: Matthew Chiero
Location: Rolla Mo.
Model: 5 inch wide oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Total garbage -5 stars"
If you like mostly crooked mis-milled boards that are 5 inches wide on one end and 4&3/4 inches on the other end over a 12 inch span this is the wood for you. Diagonally cut end joints make impossible to get a seamless joint. 1 or two degree opposite angled edges on either side of the boards lets you know there is a quality control problem. The stuff sat for two weeks and the moisture difference was 0 between it and the subfloor. Just $5 per sq. foot total garbage.
Date created: 2017-12-15
Name: Brad Abernethy
Location: King, Ontario, Canada
Model: Oak Cherry red 3.5"
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Different widths in Bruce flooring"
I bought 6 boxes of Bruce 3.5" x 3/4" hardwood oak flooring in the dark cherry colour. As it states on the box, I opened each box and mixed up the product to account for any variance in colour. I was happy with the colour. I started installing the boards only to find that the widths were different. I had nailed down 6 rows and then had to take up the boards I had put down and measure each board. The difference in width was up to 5mm! This is incredible! I had to spend an entire day matching up all the pieces to ensure the widths were as close as possible in order to have as few gaps as possible. This is not a good product and I would not buy it again.
Date created: 2017-12-03
Name: Dale L.
Location: lake Mary, Fl.
Model: Plank
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Great flooring"
We love our Bruce flooring called Plank. Everyone that comes into our home always tels us how beautiful our floors look. we have had the flooring installed years ago and it still looks great !
Thanks "Bruce". purchased from Home Depot lake mary
Dale L.
Lake Mary Fl., 32746
Date created: 2017-07-14
Name: G FERG
Location: Kentucky
Model: Honey Hickory
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Junk Wood"
Purchased from Lowes, they decline responsibility (the vendor rule). Bruce display a first class product on the display board. What we got was a floor that have has 131 subsurface defects (to include holes that are through to the sub floor) that are not filled in 1100 sq ft of flooring. A very obvious bait and switch by Armstrong the parent company. Filed complaint and inspector noted 1/3 of floor with bad milling. Bruce says the milling is within their standards. I guess their inspector is wrong. Failed to mention subsurface defects. Now Bruce says I can get my own inspection and refile and hope Do not buy this product. Shame on Lowes for being a part of this fraud!!
Date created: 2017-06-30
Name: Patricia Taylor
Location: Erie, Colorado
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Update on Lowe's inspection"
This is an update on my previous review. The initial reason Bruce's was not responsible for the floors cracking was that they said I had mold. I do not. After the Lowe's inspections n, the reason is that my house is too dry! I live in Colorado where it is dry---why are they selling this garbage here. I will never set foot in a Lowe's again. The only reason this floor is cracking is because the product is garbage. People have experienced cracks in very humid areas of this country. Be warned!
Date created: 2017-06-06
Name: C. Robinson
Location: Selmer, Tn
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Not #1 Quality"
I am not quite satisfied with my new solid hardwood. I had Bruce hardwood installed in other rooms a few years ago and was satisfied with it, but this is not the same quality as before. The colors are very varied and the quality is not near what I already have. I didn't look for another brand because I was familiar with Bruce and was pleased with the quality, not so much this time.
