Consumer Reviews of Shaw wood floors
Popularity:
#26 of 28 brands of wood floors
11% of customers recommend
118 reviews with a
1.5 average rating
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Very Satisfied
11
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Somewhat Satisfied
2
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Neutral
0
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Somewhat Unsatisfied
6
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Very Unsatisfied
99
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-01-07
Name: linfa wicket
Location: florence ky
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Dont waste your money"
My oak flooring was installed less than 2 years before the finish
started cracking and the boards started splitting, something they call
checking. They are saying that because it is a natural product, this is
going to happen. So my question is, exactly what will their "lifetime"
warranty cover, because if you have to use an excuse like that, you know
you've done something wrong.
Date created: 2014-12-31
Name: Dan
Location: Salem, NH
Model: Woodale Caramel Oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Three boxes returned"
We bought 39 boxes of prefinished hardwood and had to return 3 boxes of
very poor quality pieces. There were extremely dark pieces, others had
insect damage, numerous knots, chunks of the tongue portion broken off,
holes you could look right through, warped pieces and generally no
evidence of any meaningful quality control. My installers both said they
had never seen floor quality this low in 20 years! Lucky me. I bought a
sale item. Buyer beware!
Date created: 2014-12-14
Name: RJ Yager
Location: United States
Model: Laminate Flooring
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy this product"
Buckles, peels and does not lie flat. A nightmare to install. Save your
money. Have done other brands of flooring before with no problems. This
company is shady and a waste of money.
Date created: 2014-11-29
Name: CJ Johnson
Location: Taos, New Mexico
Model: Epic
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw Epic Flooring - Lousy Product"
As other have reported, we've got cupping, peeling, warping, scratching,
dents, and splitting less than 6 months after installation. Haven't
contacted Shaw yet, but it's very discouraging to see everyone else's
experience with Shaw when reporting identical problems. Until I found
this and a few other sites reporting so much customer dissatisfaction
and Shaw's refusal to acknowledge any level of accountability, I was
blaming our contractor for installing it wrong. Now I see it wasn't his
fault, so how do we get Shaw to accept responsibility for this very
expensive failure?
Date created: 2014-10-09
Name: Karen
Location: Corvallis , Oregon
Model: Laminate Walnut
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Lifting and peeling"
We had our new Laminate Walnut floors put in in February 2014. They are lifting and peeling. We had laminate floors for 20 years with no problem. The Shaw
floors look horrible after 6 months. We were told to use a certain
product and we did use that product. Had to pay an independent inspector
to come in an inspect our home. Shaw just covers themselves and does not
stand behind their product. I may hire an attorney! Do not buy Shaw
products!
Date created: 2014-08-26
Name: Shirley Lempertz
Location: Winston Salem N.C.
Model: Laminate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buckling"
Shaw Laminate flooring installed April 18th, 2014 in my Condo. No Pets,
single retired, used only recommended cleaning product 1 time. Hard to
get streaks up. This floor buckled before it was down 2 months. Was
running a dehumidifier and a/c due to n/c climate. Old floor was
Armstrong Laminate and was put down 4/2006, an excellent product.
Removed due to flooding from another unit early in January 2014. The
contractor and owner of company who sold and had it installed for me has
not cooperated at all. He has been a total no show at 3 different
scheduled visits. My next call will be to contact Shaw about my
experience but assume I am out of luck there too. Will not buy Shaw
Laminate again.
Date created: 2013-09-11
Name: Steve
Location: Alpharetta, GA
Model: Anderson 3" Wood Floor
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Anderson Wood Flooring not as good since Shaw purchased the company."
We purchased Anderson flooring in 2001. In 2012 we had water damage and
they needed to be replaced. The new Anderson product line after Shaw
bought the company did have one very similar. Once it was installed, the
fit from board to board is not as flush as the original product and the
finish appears to be a plastic coating over the wood veneer. It does not
feel as much like a wood floor. Difficult to clean with recommended
cleaner and some areas no shine. Dull and fogging over.
Date created: 2013-07-18
Name: JD Monk
Location: Sherman, TX
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do NOT buy Shaw flooring!"
Purchased Shaw laminate flooring from Gold Star Carpet One in Denison,
but had my own installer. After about 2 months the boards began peeling
at joints. Called Gold Star - "Shaw inspector will come out." An
"inspector" did - his findings? "Floor not level to within 1/8" every 6
feet" "spans 53 feet without a transition strip" (diagonal runs length
of open area) "installation(over tapping)bad" "moisture reading at bad
places high" - a full 9 pages of bs ... (note: a discontinued Pergo
flooring with no problems after over 5 years was replaced because we
were adding wood floors to bedrooms - should have gone "closest match"
and used Pergo flooring)
Date created: 2013-07-15
Name: Rachelle
Location: Durham, NC
Model: Coffee Bean - Danner Collection
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poorly Constructed"
This flooring was what was offered through our builder. It came with a
one year warranty through them and seemed to be very nice in the model.
Less than a month after instillation however the vainer started to warp
and peel off of the backing. It cracks at the drop of a hat. It can't be
refinished and has begun, after less than 4 months, to show years worth
of wear. We've had the builder replace 4 boards already and will have to
have another replaced this week. It's not worth the money!
Date created: 2013-03-30
Name: R. McCarthy
Location: Urbana, IL
Model: Epic 3/4 inch discontinued
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"What a waste of money!"
To begin with, we ended up not using the wood in our master because
there were so many in the boxes that were flawed and not able to use.
One year later, the floors look like they have been down for fifteen
years. Unreal how easy they scratch and dent. Very soft! Four years
later and they are yellowing. We are very sorry we were talked into
buying this flooring and it was not cheap! I think it was flawed and the
company should repay the money.
