Consumer Reviews of Shaw wood floors

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Popularity:
#26   of 28 brands of wood floors

11% of customers recommend
1.5 of 5 stars 118 reviews with a 1.5 average rating
  • Very Satisfied
    11
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    99

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: florence ky

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Dont waste your money"
My oak flooring was installed less than 2 years before the finish started cracking and the boards started splitting, something they call checking. They are saying that because it is a natural product, this is going to happen. So my question is, exactly what will their "lifetime" warranty cover, because if you have to use an excuse like that, you know you've done something wrong.


Date created:
Name:
Location: Salem, NH
Model: Woodale Caramel Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Three boxes returned"
We bought 39 boxes of prefinished hardwood and had to return 3 boxes of very poor quality pieces. There were extremely dark pieces, others had insect damage, numerous knots, chunks of the tongue portion broken off, holes you could look right through, warped pieces and generally no evidence of any meaningful quality control. My installers both said they had never seen floor quality this low in 20 years! Lucky me. I bought a sale item. Buyer beware!


Date created:
Name:
Location: United States
Model: Laminate Flooring

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy this product"
Buckles, peels and does not lie flat. A nightmare to install. Save your money. Have done other brands of flooring before with no problems. This company is shady and a waste of money.



Date created:
Name:
Location: Taos, New Mexico
Model: Epic

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Epic Flooring - Lousy Product"
As other have reported, we've got cupping, peeling, warping, scratching, dents, and splitting less than 6 months after installation. Haven't contacted Shaw yet, but it's very discouraging to see everyone else's experience with Shaw when reporting identical problems. Until I found this and a few other sites reporting so much customer dissatisfaction and Shaw's refusal to acknowledge any level of accountability, I was blaming our contractor for installing it wrong. Now I see it wasn't his fault, so how do we get Shaw to accept responsibility for this very expensive failure?


Date created:
Name:
Location: Corvallis , Oregon
Model: Laminate Walnut

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lifting and peeling"
We had our new Laminate Walnut floors put in in February 2014. They are lifting and peeling. We had laminate floors for 20 years with no problem. The Shaw floors look horrible after 6 months. We were told to use a certain product and we did use that product. Had to pay an independent inspector to come in an inspect our home. Shaw just covers themselves and does not stand behind their product. I may hire an attorney! Do not buy Shaw products!


Date created:
Name:
Location: Winston Salem N.C.
Model: Laminate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Buckling"
Shaw Laminate flooring installed April 18th, 2014 in my Condo. No Pets, single retired, used only recommended cleaning product 1 time. Hard to get streaks up. This floor buckled before it was down 2 months. Was running a dehumidifier and a/c due to n/c climate. Old floor was Armstrong Laminate and was put down 4/2006, an excellent product. Removed due to flooding from another unit early in January 2014. The contractor and owner of company who sold and had it installed for me has not cooperated at all. He has been a total no show at 3 different scheduled visits. My next call will be to contact Shaw about my experience but assume I am out of luck there too. Will not buy Shaw Laminate again.


Date created:
Name:
Location: Alpharetta, GA
Model: Anderson 3" Wood Floor

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Anderson Wood Flooring not as good since Shaw purchased the company."
We purchased Anderson flooring in 2001. In 2012 we had water damage and they needed to be replaced. The new Anderson product line after Shaw bought the company did have one very similar. Once it was installed, the fit from board to board is not as flush as the original product and the finish appears to be a plastic coating over the wood veneer. It does not feel as much like a wood floor. Difficult to clean with recommended cleaner and some areas no shine. Dull and fogging over.


Date created:
Name:
Location: Sherman, TX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do NOT buy Shaw flooring!"
Purchased Shaw laminate flooring from Gold Star Carpet One in Denison, but had my own installer. After about 2 months the boards began peeling at joints. Called Gold Star - "Shaw inspector will come out." An "inspector" did - his findings? "Floor not level to within 1/8" every 6 feet" "spans 53 feet without a transition strip" (diagonal runs length of open area) "installation(over tapping)bad" "moisture reading at bad places high" - a full 9 pages of bs ... (note: a discontinued Pergo flooring with no problems after over 5 years was replaced because we were adding wood floors to bedrooms - should have gone "closest match" and used Pergo flooring)



Date created:
Name:
Location: Durham, NC
Model: Coffee Bean - Danner Collection

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poorly Constructed"
This flooring was what was offered through our builder. It came with a one year warranty through them and seemed to be very nice in the model. Less than a month after instillation however the vainer started to warp and peel off of the backing. It cracks at the drop of a hat. It can't be refinished and has begun, after less than 4 months, to show years worth of wear. We've had the builder replace 4 boards already and will have to have another replaced this week. It's not worth the money!


Date created:
Name:
Location: Urbana, IL
Model: Epic 3/4 inch discontinued

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"What a waste of money!"
To begin with, we ended up not using the wood in our master because there were so many in the boxes that were flawed and not able to use. One year later, the floors look like they have been down for fifteen years. Unreal how easy they scratch and dent. Very soft! Four years later and they are yellowing. We are very sorry we were talked into buying this flooring and it was not cheap! I think it was flawed and the company should repay the money.

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