Consumer Reviews of Shaw wood floors

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Popularity:
#26   of 28 brands of wood floors

11% of customers recommend
1.5 of 5 stars 118 reviews with a 1.5 average rating
  • Very Satisfied
    11
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    99

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Belleair, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Unable to clean"
We bought our flooring from the Carpet store in St Petersburg, Fl. They call it a piano finish. It has to be cleaned every time it is walked on. Barefoot, shoes or socks. We cannot believe they would make a product you cannot walk on. We asked the sales lady if it showed traffic prior to buying it. We even stepped on a sample, but it was in poor lighting. Shaw sent an adjuster who said it was the cleaning products we use. We only use Bono as suggested by Shaw. It will now cost us three times the money to replace it. I would never buy a Shaw product again. They do not stand behind their product.


Date created:
Name:
Model: Epic Windsor Walnut

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Epic Windsor Walnut is TERRIBLE"
We had this hardwood engineered flooring installed less than 3 years ago and it looks like a 20 year old foor. It sratches through the top layer and leaves white scratches. It is advertised as pet and kid friendly which it is not....perhaps false advertising? We have a 25 lb dog and there are scratches everywhere. Our installer said it was the worst wear on a floor they had ever seen. Note we have had hard wood floors before and only had to recoat once in 15 years, so we are not new to the care required. Beautiful to look at initially, but a total waste of money.


Date created:
Name:
Location: holland, ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Has anyone received satisfaction on the poor shaw laminate products or are you still trying ??"
Shaw laminate flooring has bubbled and the edges have cupped upward, the gaps between the boards are growing and the shaw inspector says "those are reasonable" multiple scratches everywhere on the floor. They said that is not there fault also. The warranty questionable about what is normal and floor board gaps? Is anyone getting satisfaction??



Date created:
Name:
Location: Santa Rosa, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Flooring"
I have an engineered shaw floor. It dents easily and is delaminating, to top is peeling off. I had a Shaw rep come to my house and test the floor. He found 16-18 % of moisture in only (1) area of my house . The other readings were in the range from 8-9.6% range. But they deny any responsibility for their defective floor claiming excessive moisture.? How can this be it is peeling were no excessive moisture was found? Don't buy Shaw flooring!


Date created:
Name:
Location: Seattle, WA
Model: epic

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great wood floor!"
I have a Shaw Epic hardwood installed in my kitchen, family room area. The wood is Hickory in the natural color. I am very pleased with this floor. It is very tough and looks as good as new. I clean it with the Bona hardwood cleaner once a week and that is all I need to do. I have no major dents in the floor, even after my husband rolled the fridge across the wood a few times to fix the ice maker! I love it.


Date created:
Name:
Location: Vincennes, IN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Definently not a good product"
We remodeled and made a "great room". Taking a wall out between the front room and dinning room opened up the space and we love it. Both were open to the kitchen. We put Shaw "oak" floor down. We had added an addition 3 years prior and had Bruce installed in almost all of the addition. Within a month we noticed the Shaw was not holding up like the other one. Complained to the installer and Shaw sent a 3rd party to inspect. What a joke! Because we have dogs they blamed the damage on them! The dogs are in all of the house and the other doesn't look like this. He said the living area gets more wear. No the long hall that the dogs run down frequently gets more wear. And it doesn't look like the newer one. Like some of the other reviews he blamed what we had cleaned with also. I clean the Bruce with the same stuff. The Shaw floor has split, splintered, and most disturbing some of the boards are like they were filled in where grain lines were. It now looks like worms has ate it, it is rough and evident that what ever was used to fill in is not coming out! Any boards with much grain looks like this. The "third party" asked if we had boards to replace these. Why is it our responsibility? We haven't been contacted by Shaw so I guess they have written us off. Well I have written them off too and well tell everyone I can about their flooring!


Date created:
Name:
Location: Riverview, MI

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Not sure what to think"
Just had my Shaw hardwood floors installed a week ago. Have already dented a board by dropping a bottle on it.I Thought they were hardwood and would not dent...haha. Floor also dented a little when installer moved the stove. I do notice that the boards have some spaces between them, a few have splits in them, one was not finished properly on the corner and they are not as smooth laying as I would have liked. They were cheaply priced and maybe you do get what you pay for. Only time will tell if I warm up to these floors. Right now I am a little disappointed.


Date created:
Name:
Location: Pierre, SD
Model: Engineered/American Walnut

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Engineered Wood Flooring"
The Shaw walnut engineered wood flooring looks great, but it dings, dents and scratches easily. Laminated flooring holds up better. Absolutely get a floor rug to place over this...Sorry, that defeats the reason for having the flooring. Definitely not a children friendly flooring. There are better flooring chooses...save yourself disappointment. Shaw is deservedly gun shy about offering any help on their flooring. Read their warranty,they exclude themselves from about everything. Buy this flooring and you are on your own with a lot of disappointment.



Date created:
Name:
Location: Omaha, Nebraska

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Unhappy"
We purchased Shaw wood flooring as well, and what a mess. It has delaminated, its splintering, and the store, installer, who sold it to us is out of business. We found a group called the Construction Defect Center that has just started an investigation of Shaw wood flooring, and they were very helpful.


Date created:
Name:
Location: Coeur d'Alene, ID
Model: Epic Hickory Jubilee

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"No matching T molding or stair nosing!"
I purchased Shaw Epic Hickory Jubilee flooring in a 5" plank and had it installed as a floating floor. The installation went well and the floor looked great until I ordered matching t molding ($40.00/ 6 A?A? strip) and bull noses ($50.00/ 6A?A? strip) for my stairs. When the material came in the color was an almost white natural color which did not even come close to matching the flooring. When the store I purchased the flooring through contacted Shaw, then Shaw said they did not make trim pieces to match their Jubilee Honey hickory. They said I needed to buy a top stain to put over their finish of their natural trim if I wanted a match or just live with the very white natural color against the rich honey of the floor. Since the natural molding has their very hard coating on it, the top stain will wear off quickly in any high traffic areas. If I had known there was no matching trim I would never have purchased the flooring.

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