Consumer Reviews of Shaw wood floors

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Popularity:
#26   of 28 brands of wood floors

11% of customers recommend
1.5 of 5 stars 118 reviews with a 1.5 average rating
  • Very Satisfied
    11
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    99

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Charlotte, NC
Model: Ann Arbor weathered

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Quality Issues"
So many chips, scratches, and worn edging on the planks after just three years and with very gentle use. Sometimes spilled water will cause bubbling and warping on the surface level, and that when the water is cleaned up immediately. This is hands down the least durable wood floor I've ever had in my 15 years of renting, and that rental history includes all types from laminate to 70 year-old oak plank.


Date created:
Name:
Location: Richland, WA
Model: Engineered hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst flooring I've ever had."
We bought Picasso hickory engineered hardwood by Shaw. I wish so bad I had read these reviews first. I love the look of the flooring but it scratches very easily. One reviewer said she just looks at it and it scratches. I agree with her! We damp mop the flooring after vacuuming. The flooring has started to crack and the top layer had started to come apart from the base. We called the company who sold it and they filed a claim with Shaw. Shaw had a inspector come out and since he's paid by Shaw, he found that it's water damage. So I guess you can't clean the floor? Shaw is refusing to do anything. It's obvious they are selling subpar products. I highly recommend not buying anything made by Shaw.


Date created:
Name:
Location: michigan

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"100% Dont Buy"
Bought Shaw waterproof flooring from Home depot (over 70 bucks a box for 6 pieces). The locking mechanism is horrible. The corners all chip during install despite you following directions perfectly. Then when you get 5 or 6 rows in, the rows that were previously locked in, become undone. Then you have to remove all the pieces and restart. Had to do this like 8 times before i was able to finish the floor. Then, 8 days went by (nothing heavy was placed on the floor, the floor started to unlatch again. However its right in the center so its impossible to fix without redoing. Never again will i deal with such a junk product. Also shaw is no help because no matter what happens, all they say is... "the floor must be unlevel, you installed wrong etc" how about the wood floor i had before. It was a interlocked type and never had issues. The only reason i replaced it was because i had a pipe break and it warped the flooring. Thank you shaw for your fucking horrible product, false advertisment and false sense of "warranty" and standing behind your product,



Date created:
Name:
Model: Palm Beach II Oceanside

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Garbage"
This floor scratches if you look at it. It's just me in the home and I've only been here a little over a month. I can't tell you how many scratches and dents there are to numerous to count. It's garbage. As soon as I can afford I will be replacing with Mohawk laminate. Shaw sells junk!


Date created:
Name:
Location: Saginaw, MI
Model: Repel

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"I wish I had found these reviews before I bought this flooring."
I've done 2 other floors and had great success. I foolishly thought spending a little more money would only make it easier. Thou fool. This was the worst experience in my 48 years of life. I thought maybe I just had to figure out the intricacies of this particular flooring and that I would get it soon. No sir! Thankfully I can return full boxes to the store. I hope Shaw will make good on the other two. But I'm not gonna hold my breath. I will never buy a shaw product again. Do not buy this product!


Date created:
Name:
Location: Bend, Or
Model: Engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst mistake ever"
We paid over $16k for our floors. At just over a year old, they look like we have lived here over 10 years and there is only 2 of us. We have taken care of floors as recommended by manufacturer. Floors are splintering at seams and stain is lifting off throughout the house. Contractor was Shaw representative and said they would replace bad flooring up to 2 boxes. So they admit there is an issue but won't do the right thing and fully replace. That won't even take care of 1/2 the bad boards. Looking into legal options at this point. Do not buy Shaw product


Date created:
Name:
Location: Penn township, PA
Model: Madison oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beware"
We had hardwood placed in our home and 2 months later, the planks started splitting. Shaw and Molyneaux Floors blamed moisture, blamed our home contractor, and us for the problem. They stated my expectations were too high. My floor cost over $17,000 And they want to replace the pieces that are split. There are so many split planks throughout the house, and they continue to split, and pull up the finish and stain. This is the worst product I have seen, and we had hardwood in two previous homes with no problems, different manufacturer of course. I'll warn everyone I talk to - do not buy Shaw! Or go to Molyneaux Floors.


Date created:
Name:
Location: Maryland

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw flooring coming apart at seams 1 week after install"
I had Shaw flooring installed in my home by a professional installer, and within one week the flooring was falling apart and coming apart at the seams. Terrible product. I filed a claim and of course Shaw will do nothing about it. I wish I had found this page before I bought their horrible product. These complaints warrant a class action lawsuit. Shaw's warranty is nothing short of a fraud.



Date created:
Name:
Location: Kansas

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad experience with Shaw engineered flooring...splintering!"
Our Shaw engineered flooring is splintering horribly. My husband even had a huge splinter catch on his sock. We have 40 some splinters in just 600 square feet and more keep appearing. Shaw is trying to blame it on the installers. A 3rd party inspector said it was a manufacturing problem exasperated by installation. Well, of course it is if the flooring is bad! Shaw is trying to put the responsibility on the installers. Don't buy Shaw engineered flooring! It is extremely unreliable and they don't stand behind their product.


Date created:
Name:
Location: Denver, CO
Model: HIckory Hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Misleading Gallery Photos"
When I selected Shaw's HW563Prairie00141, a 3/4" solid hickory plank, it was based on a sample provided by a flooring design center. The sample consisted of creams and various shades of brown. The designer helping me select flooring and never told me that this floor would be very colorful with lots of different colors ranging from light to dark. I even went on Shaw's website and looked at the gallery of photos since this wood is supposed to be a high contrast floor. I went into the home last week and the flooring had been laid out. It consists of cream, light and dark browns, which is what I expected, and red, gray and even orange boards. It is so busy that it is hard to look at. When I complained to the subcontractor, they contacted the Shaw representative who supposedly said that since I had signed a disclaimer regarding the color variations, Shaw wasn't willing to do anything and he also supposedly said that Shaw couldn't possibly provide photos for what the floor would actually look like. At this time, it appears that I'm going to be stuck with a very expensive floor that I dislike intensely. How unfortunate that we relied on a sample provided by Shaw.

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