Consumer Reviews of Shaw wood floors

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Popularity:
#26   of 28 brands of wood floors

10% of customers recommend
1.5 of 5 stars 121 reviews with a 1.5 average rating
  • Very Satisfied
    11
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    102

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Shelby twp, Mich

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Cleaning"
My biggest complaint. Is how hard it is to keep clean. Shoes, socks bare feet and even cat paws leave marks. I'm having to clean the floor constantly. It looks great when clean but I live alone. A family would be a nightmare with this


Date created:
Name:
Location: AL
Model: Engineered hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Run, run quickly from this company."
I had cheap builder's grade engineered hardwood. I had to replace it due to a leaky window. So, I had new Shaw engineered hardwood installed. The new Shaw flooring is horrible. It splinters, chips, and cracks. Too, when moving the furniture back in the rollers left roller marks on the floor (indentions). Shaw told me that all hardwood does that. That is a lie. I grew up with hardwood and never ever did this happen even after 20 years or more. All Shaw is interested in is blaming the customer. Before I ever buy anything made by Shaw again I will pay to have the concrete stamped and sealed. Do not buy anything Shaw makes. It is a complete waste of money. They do not stand behind their products. I could have used newspaper on the floor, that would have lasted longer.


Date created:
Name:
Location: Dayton, Ohio
Model: Engineered hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not worth it"
Floor been in a few months, chipping splitting, they have so far blamed moisture, blamed the dog, paid over $14,000 for floor, wish I had seen these reviews. Will never buy another Shaw product and I will be putting all over social media. We got the inspector hired by Shaw from the flooring company, he blamed heavy traffic, there is only two of us at home and a very gentle golden retriever. Not happy at all. The floor looks terrible. I am so sad!



Date created:
Name:
Location: Charlotte, NC
Model: Ann Arbor weathered

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Quality Issues"
So many chips, scratches, and worn edging on the planks after just three years and with very gentle use. Sometimes spilled water will cause bubbling and warping on the surface level, and that when the water is cleaned up immediately. This is hands down the least durable wood floor I've ever had in my 15 years of renting, and that rental history includes all types from laminate to 70 year-old oak plank.


Date created:
Name:
Location: Richland, WA
Model: Engineered hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst flooring I've ever had."
We bought Picasso hickory engineered hardwood by Shaw. I wish so bad I had read these reviews first. I love the look of the flooring but it scratches very easily. One reviewer said she just looks at it and it scratches. I agree with her! We damp mop the flooring after vacuuming. The flooring has started to crack and the top layer had started to come apart from the base. We called the company who sold it and they filed a claim with Shaw. Shaw had a inspector come out and since he's paid by Shaw, he found that it's water damage. So I guess you can't clean the floor? Shaw is refusing to do anything. It's obvious they are selling subpar products. I highly recommend not buying anything made by Shaw.


Date created:
Name:
Location: michigan

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"100% Dont Buy"
Bought Shaw waterproof flooring from Home depot (over 70 bucks a box for 6 pieces). The locking mechanism is horrible. The corners all chip during install despite you following directions perfectly. Then when you get 5 or 6 rows in, the rows that were previously locked in, become undone. Then you have to remove all the pieces and restart. Had to do this like 8 times before i was able to finish the floor. Then, 8 days went by (nothing heavy was placed on the floor, the floor started to unlatch again. However its right in the center so its impossible to fix without redoing. Never again will i deal with such a junk product. Also shaw is no help because no matter what happens, all they say is... "the floor must be unlevel, you installed wrong etc" how about the wood floor i had before. It was a interlocked type and never had issues. The only reason i replaced it was because i had a pipe break and it warped the flooring. Thank you shaw for your fucking horrible product, false advertisment and false sense of "warranty" and standing behind your product,


Date created:
Name:
Model: Palm Beach II Oceanside

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Garbage"
This floor scratches if you look at it. It's just me in the home and I've only been here a little over a month. I can't tell you how many scratches and dents there are to numerous to count. It's garbage. As soon as I can afford I will be replacing with Mohawk laminate. Shaw sells junk!


Date created:
Name:
Location: Saginaw, MI
Model: Repel

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"I wish I had found these reviews before I bought this flooring."
I've done 2 other floors and had great success. I foolishly thought spending a little more money would only make it easier. Thou fool. This was the worst experience in my 48 years of life. I thought maybe I just had to figure out the intricacies of this particular flooring and that I would get it soon. No sir! Thankfully I can return full boxes to the store. I hope Shaw will make good on the other two. But I'm not gonna hold my breath. I will never buy a shaw product again. Do not buy this product!



Date created:
Name:
Location: Bend, Or
Model: Engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst mistake ever"
We paid over $16k for our floors. At just over a year old, they look like we have lived here over 10 years and there is only 2 of us. We have taken care of floors as recommended by manufacturer. Floors are splintering at seams and stain is lifting off throughout the house. Contractor was Shaw representative and said they would replace bad flooring up to 2 boxes. So they admit there is an issue but won't do the right thing and fully replace. That won't even take care of 1/2 the bad boards. Looking into legal options at this point. Do not buy Shaw product


Date created:
Name:
Location: Penn township, PA
Model: Madison oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beware"
We had hardwood placed in our home and 2 months later, the planks started splitting. Shaw and Molyneaux Floors blamed moisture, blamed our home contractor, and us for the problem. They stated my expectations were too high. My floor cost over $17,000 And they want to replace the pieces that are split. There are so many split planks throughout the house, and they continue to split, and pull up the finish and stain. This is the worst product I have seen, and we had hardwood in two previous homes with no problems, different manufacturer of course. I'll warn everyone I talk to - do not buy Shaw! Or go to Molyneaux Floors.

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