Consumer Reviews of Shaw wood floors

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Popularity:
#26   of 28 brands of wood floors

11% of customers recommend
1.5 of 5 stars 118 reviews with a 1.5 average rating
  • Very Satisfied
    11
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    99

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw flooring is a rip off"
My wife and I have Shaw laminate flooring and it's garbage. We had it professionally installed by a very reputable company about a year ago and it is already worn out. In many places, it is peeling and flaking apart. There are also areas of very visible discoloration. We contacted Shaw directly and they refuse to do anything about it even though we have had their own salespeople as well as another flooring installation company inspect our floor and tell us that the product is no good. Their customer service is crap and so is their product. Do not go with Shaw flooring. you will regret it. It bears to mention we have two kids and a dog and a "no shoes in the house" rule. We were told that there is no way the floor should be as bad as it is.


Date created:
Name:
Location: Barnegat NJ
Model: Engineer wood floors

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Nothing but garbage..."
This floor is composed of cardboard and ground up wood. Lennar homes installs this garbage in their homes and claims it to be hardwood floors. We had to have a number of boards replaced due to cracking. When they starting pulling the floor up it all cracked into small pieces and that's where we saw the actual composition of the floors...


Date created:
Name:
Location: Clayton, ny

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The worst ever"
Cheap, poor manufacturing. I would not buy again under any circumstances.



Date created:
Name:
Location: Pensacola Fl

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"DR Horton Home"
We purchased a DR Horton home about a year ago and we are still having issues with our flooring. Basically they have ripped up all the flooring to put down the same board. 1 day after the new boards were put down our floors started having the finish come off, they were splitting in half, sections were coming off and even parts of the floor started to deteriorate. I am meeting with a Shaw representative on Wednesday to see what is next.


Date created:
Name:
Location: Houston TX
Model: Williamsburg Wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality and Short Life"
Paid $13,600 for their supposed top end product with life time guarantee. Only my wife and I live in the house (no kids) - no unusual wear & tear or use. Nine years later several areas are worn down and unsightly. Had a supposed Shaw independent inspector come out to examine for warranty claim (named Raymond) and was denied. Inspector asked leading questions about use of cleaner on floor to develop "his story" on why wear was not a warranty issue. Will never buy Shaw again.


Date created:
Name:
Location: New Philadelphia, Ohio
Model: Engineered Hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"We're all screwed!"
My engineered hardwood floor starting bubbling up on a couple edges less than a year after we had them installed in our new home. (Just 2 adults living here) Calls to Shaw for customer service got me nowhere! They told us to contact the place where we purchased the flooring. The builder had a flooring guy who sold us the flooring, and when I tried to contact him, I found out that he was in prison (drug charges) and have spent 4 more years unable to talk to him. Shaw does not want to honor their warranty, and they could care less! Now my floor is showing weak areas where the top layer is coming off. Do not purchase from Shaw!


Date created:
Name:
Location: 08872

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful A Do not Buy"
I wish I could give this product a o . We purchased this junk floor 18 mo ago and did our entire downstairs area . What a mistake ! Floor joints have separated in a number of places. Looks awful Do not Buy


Date created:
Name:
Location: Southlake TX
Model: Robbinsville II 155TB

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst floor ever"
We are facing the same issues as all the other remarks on the site. Within a month of moving into the house, the finish started coming off the floor, boards buckling, boards splintering at the ends, and there are only 2 of us living here. Floor is dangerous to walk on without shoes due to splinters in feet. Super unhappy with this disaster.



Date created:
Name:
Location: Loveland, OH
Model: Extreme

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Wasted a lot of $$$"
This flooring is the worst. Replaced our original 3/4" hardwood with this and totally regret it. Scratches everywhere and we are very careful, knowing it is 'engineered'. Installed about 6 months ago and now just wondering how long it will take until is gets so ugly that we need to replace it again. Will never use another Shaw product again, especially this junk. It looks good but don't waste your money, it does not wear well at all.


Date created:
Name:
Location: Myrtle Beach SC
Model: Arden Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beyond angry"
Had a new home built by Pulte Homes in Myrtle Beach, in mid-2018. Standard flooring was Shaw engineered hardwood. Did not forsee any problems, as we had had engineered hardwood in a previous home. Big mistake! This is a shabby, substandard product. Touch-up painters ground paint into the grain of the floors everywhere, dust has collected in every grain in and joint. Anything that drips on this floor is instantly absorbed, and remains as a mark Permitted cleaning products do not clean (Bona, or Shaw spray cleaners) In addition, the finish layer is so shallow, that we have numerous chips and dings, even in areas that are not walked on. Wish I had researched this floor! Builder and manufacturer do not stand behind this product.

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