Consumer Reviews of Shaw wood floors
Popularity:
#26 of 28 brands of wood floors
11% of customers recommend
118 reviews with a
1.5 average rating
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Very Satisfied
11
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Somewhat Satisfied
2
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Neutral
0
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Somewhat Unsatisfied
6
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Very Unsatisfied
99
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-08-15
Name: P. WOOD
Location: huntsville, al
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not use"
Before you waste your money on Shaw flooring, come and look at the wood
they used in my home. Forty boxes, maybe twenty usable boxes with no
marks in the wood. At a cost of $4500.00 I get to look at spots in the
wood. They would not come to my home and look, they said the sample did
not have the marks and mine was just in the wood naturally. Do not buy
this product, they don't back their product and they don't care. It
really is sad. Beware, the sample does look fine.
Date created: 2015-08-13
Name: M. Lawson
Location: Northeast PA
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Caution"
Caution if selecting Shaw manufactured hardwood if your home has many
windows. The sample was beautiful but when placed throughout my
entire home with many windows in each room, the wood looks like
plastic. On multiple occasions visitors have asked if the Shaw wood
floor is laminate or ceramic tile. Particularly after
the cost involved.
Date created: 2015-06-18
Name: ann
Location: charleston wv
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Beautiful floor"
The wood is beautiful. 28 boxes full of well made planks with only a few
rejected for imperfections. My installers described it as easier to fit
than other brands.
Date created: 2015-05-21
Name: A. Schwartz
Location: Pittsburgh, PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw Floors - Deceptive Advertising & Horrible Quality"
Samples and online photos are completely deceptive and false. Real
floors are horrible, full of knots, rotten wood, discoloration, worm
holes. Looks like drift wood. Please, for your own good, avoid Shaw
Floors at all costs. Customer satisfaction group is worthless, uncaring,
avoids dealing with customer issues. I've been buying floors for my
apartments for 30 years - Shaw Flooring is the worst!
Date created: 2015-04-25
Name: J.Feyen
Location: New Mexico
Model: Castlewood
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Beware of Knots"
The showroom sample was free of knots and a different color than what we
received. There were so many knots and they were more obvious and
obnoxious because they were filled with black filler giving the
appearance of moldy, decayed flooring. To avoid the knots we ordered
more wood. Very costly. The product is made in China so perhaps this is
an issue. Less quality control. Buyer Beware.
Date created: 2015-03-23
Name: Bonnie B.
Location: Oak Park, CA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Watch Out!"
Watch out for this company. Through Costco, we had a Shaw wood floor
installed which looked beautiful at the time. A little less than two
years later we are seeing that many boards are turning black. An
inspector came out and told us that moisture was coming up through the
ground because the wrong kind of glue was used and that the floor would
be replaced. Long story short... they would not stand behind their
product and we are going to have to replace this floor on our own
dollar. Don't take a chance. Hire a company that stands behind their
product and is responsible. We will report this to the BBB.
Date created: 2015-03-19
Name: Anna
Location: Middletown, NJ
Model: Laminate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not purchase Shaw products"
Stay away from Shaw products. The laminate floors do not last for more
than a year. The floors chip and peel very easily. They do not stand by
their product. The 15 year warranty is bogus.
Date created: 2015-03-06
Name: B Blasko
Location: Austin Tx
Model: Jubilee
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible"
Worst flooring ever. The sales rep showed me a sample that was clear of
knots and defects. Ended up with a floor full of them, color variations
like a rainbow. Do not buy!
Date created: 2015-02-23
Name: B Montano
Location: Denver, CO
Model: Pre Finish Wood floor
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Terrible product -- Will not ever give Shaw any more business"
We inherited our wood floor through a contract that fell through, so we
didn't pick this particular floor. However we had problems within a
month of moving in where the finish is literally "rubbing" off the
floor. They replaced it once already with the same product for it to
just happen a second time. They will not fix the issue. Apparently this
floor is only good to look at, not live with.
Date created: 2015-02-06
Name: Nancy Knapp
Location: United States
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Beyond Disappointed"
Waited my whole life for a wood floor. Boards that were installed were
either split or otherwise damaged by installer or should have been
culled out (according to Nebraska Furniture Mart) either way lots of
finger pointing and no one taking responsibility. In addition many of
the boards have this "bubble" really distracts from what should be a
beautiful wood floor. One would never dream of using a swifter to
remove dust as the wood edges are so rough the swifter fibers get
stuck. No I would not buy it again... the display model in the store is
not what you get.
