Consumer Reviews of Shaw wood floors

Shaw flooring logo
Popularity:
#26   of 28 brands of wood floors

11% of customers recommend
1.5 of 5 stars 118 reviews with a 1.5 average rating
  • Very Satisfied
    11
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    99

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

Read more about Shaw wood floors
<< Previous123456789101112Next >>

Date created:
Name:
Location: huntsville, al

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not use"
Before you waste your money on Shaw flooring, come and look at the wood they used in my home. Forty boxes, maybe twenty usable boxes with no marks in the wood. At a cost of $4500.00 I get to look at spots in the wood. They would not come to my home and look, they said the sample did not have the marks and mine was just in the wood naturally. Do not buy this product, they don't back their product and they don't care. It really is sad. Beware, the sample does look fine.


Date created:
Name:
Location: Northeast PA

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Caution"
Caution if selecting Shaw manufactured hardwood if your home has many windows. The sample was beautiful but when placed throughout my entire home with many windows in each room, the wood looks like plastic. On multiple occasions visitors have asked if the Shaw wood floor is laminate or ceramic tile. Particularly after the cost involved.


Date created:
Name:
Location: charleston wv

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Beautiful floor"
The wood is beautiful. 28 boxes full of well made planks with only a few rejected for imperfections. My installers described it as easier to fit than other brands.



Date created:
Name:
Location: Pittsburgh, PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Floors - Deceptive Advertising & Horrible Quality"
Samples and online photos are completely deceptive and false. Real floors are horrible, full of knots, rotten wood, discoloration, worm holes. Looks like drift wood. Please, for your own good, avoid Shaw Floors at all costs. Customer satisfaction group is worthless, uncaring, avoids dealing with customer issues. I've been buying floors for my apartments for 30 years - Shaw Flooring is the worst!


Date created:
Name:
Location: New Mexico
Model: Castlewood

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Beware of Knots"
The showroom sample was free of knots and a different color than what we received. There were so many knots and they were more obvious and obnoxious because they were filled with black filler giving the appearance of moldy, decayed flooring. To avoid the knots we ordered more wood. Very costly. The product is made in China so perhaps this is an issue. Less quality control. Buyer Beware.


Date created:
Name:
Location: Oak Park, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Watch Out!"
Watch out for this company. Through Costco, we had a Shaw wood floor installed which looked beautiful at the time. A little less than two years later we are seeing that many boards are turning black. An inspector came out and told us that moisture was coming up through the ground because the wrong kind of glue was used and that the floor would be replaced. Long story short... they would not stand behind their product and we are going to have to replace this floor on our own dollar. Don't take a chance. Hire a company that stands behind their product and is responsible. We will report this to the BBB.


Date created:
Name:
Location: Middletown, NJ
Model: Laminate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not purchase Shaw products"
Stay away from Shaw products. The laminate floors do not last for more than a year. The floors chip and peel very easily. They do not stand by their product. The 15 year warranty is bogus.


Date created:
Name:
Location: Austin Tx
Model: Jubilee

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible"
Worst flooring ever. The sales rep showed me a sample that was clear of knots and defects. Ended up with a floor full of them, color variations like a rainbow. Do not buy!



Date created:
Name:
Location: Denver, CO
Model: Pre Finish Wood floor

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible product -- Will not ever give Shaw any more business"
We inherited our wood floor through a contract that fell through, so we didn't pick this particular floor. However we had problems within a month of moving in where the finish is literally "rubbing" off the floor. They replaced it once already with the same product for it to just happen a second time. They will not fix the issue. Apparently this floor is only good to look at, not live with.


Date created:
Name:
Location: United States

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beyond Disappointed"
Waited my whole life for a wood floor. Boards that were installed were either split or otherwise damaged by installer or should have been culled out (according to Nebraska Furniture Mart) either way lots of finger pointing and no one taking responsibility. In addition many of the boards have this "bubble" really distracts from what should be a beautiful wood floor. One would never dream of using a swifter to remove dust as the wood edges are so rough the swifter fibers get stuck. No I would not buy it again... the display model in the store is not what you get.

<< Previous123456789101112Next >>

Find Flooring Installers
My zip code is:
How to Buy
Flooring Reviews
Flooring Materials
Flooring Brands