Consumer Reviews of Shaw wood floors

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Popularity:
#26   of 28 brands of wood floors

11% of customers recommend
1.5 of 5 stars 118 reviews with a 1.5 average rating
  • Very Satisfied
    11
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    99

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"3rd floor coming in only 16 months! No more Shaw."
We have lived in our new flat for 16 months. We started getting floor problems straight away (Shaw) and we got new set of floors (Shaw) 8 months ago. New installation was done by skilled professionals, but they warned us about the material saying that they would not sell these floors to anyone. Now these 8months old replaced planks are braking; edges lifting, pealing. Inspector came to check the floors and the claim goes to Shaw for "manufacturing defect". Shaw has promised to replace faulty planks but we don't want to go through that hassle again. We have completely lost our trust in Shaw. No more Shaw floors!


Date created:
Name:
Location: Beaumont TX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bleached, scratches"
I spent more than $50K installing Shaw top of the line dark hardwood flooring. The floor is bleached almost white where our rugs laid. The floor scratches easily and I was told it would not and where the surface has gotten wet the surface is literally coming off. I am in Beaumont Texas and I believe a class action suit is in order. We have great lawyers here and they would win.


Date created:
Name:
Location: Edmonton Alberta Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible"
Worst flooring I have ever seen. They said it's to dry in our house. The humidity level is exactly what is recommended by them. It cannot get any more perfect. Splinters are happening all over the flooring including under chairs where there is no traffics. Do not buy these floors from Shaw. Terrible company and their warranty is a joke.



Date created:
Name:
Location: Conroe, Texas
Model: Castine Engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Product"
Purchased 1,285 sq ft October 2015. Boards began to buckle. Same excuses as the others stated, moisture. Do not buy Shaw - laugh at their warranty.


Date created:
Name:
Location: Ky
Model: Vinyl plank flooring

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Should of kept my carpet"
I am very disappointed with my experience with this flooring. Several planks were broke in multiple boxes. My floors have only been completed and down one day and the paper is already peeling off the top! This has been a nightmare!


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Dont waste your money on laminate junk"
Didn't last a month, flooring is bucking up in several places


Date created:
Name:
Location: Windermere, FL
Model: Engineered wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Avoid this"
Awful product. The finish wears off in high traffic areas. Ours was installed in a new built house in 2013 and was looking bad not too long after we moved in. Used the color stick for shading areas where color chipped or worn off. But after awhile, this technique could not keep up with the floor damages caused just by everyday normal use. My wife's office floor has large areas where the color has worn off. Also subject to edge curling if it comes in contact with liquid. The kitchen floor has many curled boards. Imagine that! This floor is super fragile and Shaw should be reimbursing everyone who paid good money for this really bad floor product.


Date created:
Name:
Location: McMinnville, TN
Model: 0029W00223

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Engineered oak flooring- best t&g system ever"
I have installed several different systems by other manufacturers and this was the easiest and most effective I have ever installed. It is sturdy. The tongue was not easily broken. It clicked together tightly enough not to keep coming apart. I would highly recommend this product to anyone - especially do-it-yourselfers like me. I am a 60 year old woman and I installed 260 at of this floor all by myself. If I can do it, anyone can do it. Loved it and it looks great. I would definitely buy this product again. Any day of the week. I do not, nor have I ever worked for Shaw and neither has anyone in my family. This is a completely unbiased opinion.



Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Never again"
I wish I could write a review on the floor itself but because we never received it that is impossible. I can however give you a review of the experience. We ordered our floor in September and were told it was in stock, ready to ship and be delivered on November 1st. Timed for a remodel that we paid a contractor to complete who will now be gone because he has another job to do. Since Nov 1st it has been "delayed" 4 times with zero explanation or even an answer as to when or if it would be delivered. Shaw customer service was the worst we've ever experienced. One lady told us she had a "cold" and that was why she couldn't tell us where our floor was or if we should order something else? We are now out the time and money this has cost us and had to go find a different floor last minute because Shaw wouldn't tell us anything. Horrible business with terrible customer service. Unless you have months to sit around and wait for this company to figure out what they're doing, I would strongly encourage you to look elsewhere.


Date created:
Name:
Location: Sturgeon Bay, WI
Model: Laminate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Coming apart at the seams! Horrible! Update to previous review!"
Since my last review my flooring has gotten worse. Coming apart where there is no traffic. I contacted Shaw again and they asked me to call them. I waited til my next day off work (2 days later). It was impossible explaining to the gal that finally answered that I was told by Shaw floors in an email to contact them. After about 10 minutes she finally understood. She told me that the gal that handles the claims for the store I purchased flooring from was out to lunch. And she would call me back as soon as she came back. That was over 2 weeks ago. After a week I emailed them letting them know I was disappointed in the lack of respect shown for their customers by not returning calls. I have yet to hear from them. I also informed them my plan to make my floor stay together since I cannot afford to replace something I had for less than 4 months. Duck tape and gorilla wood glue! That's right. I figured out how to install flooring made by Shaw! We pulled it up and as we installed it again we put duck tape under it and glued it together at the seams. The duck tape was to hold it while the glue dried. It has been close to 2 weeks now and it's still stuck together. I think that spells success! When you buy this flooring make sure you buy a big bottle of Gorilla wood glue and a roll of duck tape. You will need it. They should probably include that in the instructions. Maybe include a coupon for these items. Still will never buy their product again. Even though I know the secret to a perfect install! Their lack of customer service now plays a larger role in my decision. Hope this helps anyone in making their flooring selection.

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