Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
244 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
-
Neutral
6
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Somewhat Unsatisfied
14
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Very Unsatisfied
179
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2012-11-28
Name: Bill Tausch
Location: Texas
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Some Strange Postings Here....,"
I purchased Shaw carpeting a few months ago and love it. It's their
higher end carpet with the thick padding. I've noticed the latest
negative postings which give Shaw a 1 rating out of 5 seem to be worded
similar (At least most of them). For the ratings to suddenly go down as
they did is unusual. I'm wondering if someone, a competitor or someone
who has a grudge posted many of those low ratings. I have 3 friends who
have Shaw carpeting and all are satisfied. I realize there will be
complaints but not like these all in a row. Strange indeed.
Date created: 2012-11-20
Name: Dawn
Location: woodbridge,VA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"K-Hov Builder"
We bought our home in 2010 ($500,000.00 Home), and within 3 months
noticed the builders grade carpet was starting to show wear, crushing in
pathways, and each time I vacuumed the vacuum cleaner had to be emptied
as it would become full of fibers. I read in the reviews that the
builders keep Shaw in business with this cheap trailer carpet.
Understand, there are only two of us who live here and are gone all day
at work. We do have two dogs, but they weigh 7 lbs and 20 lbs, and are
in a kennel during the day as well. I brought this to the attention of
the home builder right away and they blew me off. Said it was normal
wear and tear. I consequently continued to complain over the course of
the year, and received no service, ad was even ignored. Finally the Shaw
company sent out a service rep in February 2012. His results came back
that we were using too strong of a vacuum cleaner, maybe a Dyson or
Sharp, and we should be cleaning our carpet more regularly...WHAT?? So
we were once again denied service and our carpet continues to
deteriorate. Yesterday I decided to try one more time because I have to
think of replacement because frankly I am embarrassed to have people in.
I called the Shaw company to find out to my dismay that they had
approved replacement, but K-Hov denied it because they did not want to
pay for the labor to replace it. I am livid!!!! Now we shall see what
happens...will Shaw replace it with a decent carpet or the same crap,
and will K-Kov step up with the labor costs as well as a a new pad???
Date created: 2012-11-16
Name: new home buyer
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"builders keep them in business"
Builders looking for cheap carpet are keeping Shaw in business.
This is why no one cares about these reviews... Builders are still
making a profit.
Date created: 2012-10-22
Name: Christine R.
Location: Medford, Or
Model: Platinum
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Depressed"
My husband and I purchased a Shaw carpet (Platinum) 3 years ago. We are
so disappointed. I started noticing the compaction about a year after we
had it installed although it may have started earlier and I wasn't
paying attention. It doesn't clean well and the warranty isn't worth the
paper it was written on. I think they are a poor carpet manufacturer
that really doesn't give a crap about their product. I will never buy a
Shaw product again and will definitely be telling other people - stay
away or you too will be burned. Our saving grace is that the manager of
the store we purchased it from is trying to resolve this problem one way
or the other. Wish I had read reviews before making the purchase. Never,
ever had a problem with carpeting before this fiasco.
Date created: 2012-10-01
Name: Sandy
Location: Oakville, ON
Model: Tuftex/Anso
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet won't stop stretching and wrinkling"
Purchased Shaw Tuftex/Anso carpeting in a texture pattern and had it
professionally installed through Costco 5 months ago. Carpet keeps
stretching and wrinkling, even though the installer has been out to re-
stretch it. I believe there is a problem with Shaw soft-back carpets.
Don't purchase this carpeting.
Date created: 2012-09-10
Name: eddie
Location: ohio
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"extremely poor customer service"
Had trouble after paying for merchandise, contacted store managers and
got the run around, Called rite rug company where I purchased the carpet
,no help what so ever and rude on top of that. Contacted Sales rep for
area unresponsive/no help. Last Attempt Shaw corporate office..customer
service rep....so rude and unhelpful ask to speak to supervisor..was put
on hold for 30 minutes at which time I hung up. I have an interior design
company and worked in the business for over 20 years and will never buy
shaw products again. Contacting attorney...
Date created: 2012-08-27
Name: J.Sibrian
Location: Ventura, California
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw area rugs"
Have waited 3 years for Shaw area carpets, one 7' other 5' to lay flat
under furniture. Called store that sold it, they replaced the 7'
one...same problem. Finally called Shaw direct they said they were real
"sorry" but nothing they could do about the ripples but try laying it
upside down or putting something heavy on it. Nothing works! Don't want
this experience again so no more Shaw carpets! Buyer beware.
Date created: 2012-08-19
Name: R Monzyk
Location: Washington, Mo
Model: Design Texture Platinum
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Design Texture Platinum"
I had Shaw Design Texture Platinum (top of the line) installed one year
ago. Almost immediately I started noticing a couple areas with the tips
'fuzzing' and matting. It looks worse at one year than our old carpet at
19 years old. I contacted Shaw online and started a process to have an
"independent" inspector look at it. Long story short, they said it was a
maintenance issue and not covered by warranty. They said we should have
a hot water extraction done. How can that stand up the pile and put the
tips together? There are only 2 of us here. We had our old carpeting
when we were raising 3 kids and it didn't look like this. We have
another brand of carpet in the bedroom and on the stairs for over 5
years and it looks as good as new. Shaw's warranty is worthless. They'll
always decide it's not a manufacturing defect.If money were no issue,
I'd have it replaced immediately. Never again will I buy from Shaw. Do
yourself a favor and run...
Date created: 2012-07-31
Name: M. Johnson
Location: Davenport, Ia.
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor quality"
Installed whole house in April of 2011. In May the carpet had started to
mat. The fibers appeared to melt together as though it had not cured
before weaving into carpet. I/we immediately reported this to the local
dealer along with pictures. They said they would take this under
consideration. We than asked to see the local salesperson from Shaw. We
were told that this was not allowed. We than got the phone number for
Shaw and explained the problem. We were told we had to vacuum daily.
This did not work. Finally Shaw sent in an independent party to do an
evaluation. Long story short, the carpet was replaced, but not with the
carpet we chose. I might add that when we chose the carpet we stated we
wanted it to be of a quality to allow for wheelchair use. We were
preparing the house for handicap use if needed. Shaw has a display
stating the carpet would work for this but when we called Shaw we were
told that the carpet would not stand up to that use.
Date created: 2012-07-07
Name: Angry customer
Location: Saskatoon, Sk
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy Shaw Carpet!"
Buyer beware! Do not buy Shaw carpet. There warranty means nothing. They
are worse then insurance companies. The carpet started to Wrinkle
everywhere within the first year. They try and blame the installer. The
installer came back and stretched it three times over the last six
years. But they still blame installation. Then how come my basement
carpet isn't wrinkling?.... Because its not shaw! Now they are saying
they are going to void our warranty because we didn't get it cleaned
regularly ... How were we suppose to clean it when it's wrinkled
everywhere. And as if the cleaning has anything to do with the carpet
wrinkling!!!!! Our carpet is perfectly clean. Shaw should give customers
written information on their obligations when buying carpet otherwise
how are people suppose to know. What a bunch of thiefs!
