Consumer Reviews of Shaw carpets

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Popularity:
#8   of 18 brands of carpets

18% of customers recommend
2 of 5 stars 244 reviews with a 2 average rating
  • Very Satisfied
    37
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    14
  • Very Unsatisfied
    179

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Midwest
Model: Stand Alone

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"So disappointed!"
Within six months of buying this carpet I noticed the crushing/matting and after a year it was so bad I contacted company who I purchased from and Shaw sent someone out and they said this was normal. Less than one year, yeah right. Second inspector said the carpet 'lost its memory and should be replaced.' Shaw cleaned the carpet and it was back to the same condition the following week. One year later and like other poster I am embarrassed to have any one come to my home and there is only two of us with no pets and this carpet is making my home look bad and I've always taken pride in how my house look. We paid $5,000 for carpet and it needs to be replaced 2.5 yrs later. Sent letter to CEO and no response! If anybody has any suggestions of getting someone to take care of this matter please let me know. I did have Dyson and ended up buying a Kirby but no change in raising the pile. I feel I've been swindled!


Date created:
Name:
Location: Ridgefield, washington

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective carpet"
I purchased an upgraded carpet for my townhouse during construction. Within months I knew there was a seam problem as the carpet was shedding at the seams. I called the carpet supplier and after two separate attempts the carpet seam appeared to be tight again. Fast forward a couple of years and the carpet is separating and it appears to be ripping along the backing thread at three different locations. When the installer came out he said in thirty years he had never seen the backing of a carpet fail like this. I would like to let you know this is upstairs bedroom carpeting. The installer suggested at this point we submit for a warranty claim with Shaw. At this point a third party Inspector was called in. He was very thorough with the investigation and submission to Shaw but I was denied any warranty. The supplier is still very upset about my predicament and may cut me a special replacement deal. We will see. Shaw's product is definitely defective and my advice to anyone with a seam problem is to put on a defective claim immediately. Too much time went by for me. I still will never buy another Shaw product. They do not back it up. This product was obviously defective as indicated to me by the repair tech and the third party surveyor. There simply was not enough glue applied to the backing during manufacturing.


Date created:
Name:
Location: Montgomery, TX
Model: Tuftex Sculptured

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Tuftex Carpet Horrible"
We purchased our carpet through our builder Darling Homes. We purchased a home in excess of $500,000 and Shaw carpets were what they had us choose from. First of all I am terribly disappointed that Darling Homes would use such poor carpet in their luxury homes. Anyone need read the reviews and should not want to use this company. We put the Tuftex sculptured carpet in our bedroom for an elegant, romantic feel. All I can say is that in under a year , the looped areas of the carpet are coming undone and we now have big strings of carpet hanging loose where the loops are all coming undone. Needless to say, the romantic, elegant feel has turned into a cheap mess. I would not recommend anyone buy Shaw carpets and I feel my builder should be ashamed that they use such cheap carpet. We are currently trying to work with the warranty but I hold no hope after reading the other reviews and with what we are currently experiencing. Very, very, disappointed. I am going to refer to better business bureau for sure.



Date created:
Name:
Location: Burlington, nc
Model: Carpet

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beware - sheds horribly! Warranty no good"
Carpet sheds so badly, it clogs the vacuum hose. From when new to a year later. Then found out warranty did not apply because it was put in a rental house. Would not have helped anyway since Shaw said shedding was normal. I guess in the next year every fiber of the carpet will be sucked up in the vacuum cleaner. You just get the run around between Shaw and Lowes. Do not buy Shaw products!


Date created:
Name:
Location: Saskatoon, SK, Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Caress II"
We had Caress carpet installed in early June 2013. The advertising that it is very soft is absolutely correct. When I purchased the carpet I was very clear with the salesperson that I do not like or want carpet that shows every track. Caress shows every track. I have replaced carpets in my homes over the years and have never purchased a carpet that shows tracks and packs as bad as Caress. The response from Shaw was of course it tracks, it is a luxury carpet. The salesperson told me that all carpet tracks and basically told me to suck it up. The salesperson did not tell me that the carpet requires a special vacuum. My top of the line Kenmore does not go high enough to enable a back and forth vacuum motion. I must lift the head, place and pull back. I was given a list of vacuums recommended for the product. Basically none are available in Canada. The one I found did the same as my Kenmore. It needed to be lifted and pulled back for each stroke. Within a short period of time the seams started to show. Still waiting for the company we purchased from to come and fix the seaming problem. I am not very happy.


Date created:
Name:
Model: All Star Weekend III

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Denied claim"
The warranty on Shaw product All Star Weekend III Carpet is worthless. After 4 months in a brand new build this product looked like it had been installed 5 years ago and been walked on even longer. We are couple in our mid 50's and it was installed in our bedroom. Mr Greg Bryson denied the claim saying it was normal wear. He was not at all helpful in this matter I asked to talk to his supervisor and he said claim is final complain to where you bought it and hung up. This is going to be the last time I will use Shaw products. I don't think this will do any good but I can't recommend any Shaw Products.


Date created:
Name:
Location: Lake Orion, MI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"After One year Looks worse that 25 year old carpet I took out"
My Shaw carpet is worn, discolored, matted, and coming unraveled after one year, and Shaw says this is acceptable and not covered under their warranty. I had it professionally cleaned after one year, and the cleaner says he cannot believe the amount of wear for one year. The owner of the company I bought the carpet from says it is unacceptable,but he cannot get Shaw to do anything. The Shaw rep says it is not good, but the Shaw claims administrator (Greg Bryson) who has not seen the carpet and sits in an office at Shaw says it is within Shaw's acceptable performance for one year old carpet. What a company - I am going to push this one all the way, as I cannot believe their senior management or owner (Warren Buffet) would find this acceptable if they could see the carpet. Also, they say Dyson vacuum cleaners are not suitable for their carpets, and that they are seeing problems with their carpet out side bathrooms due to chemicals - not the issues here, but talk about trying to find excuses.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw is horrible"
I bought Shaw carpet and within five months it was showing obvious signs of wear. Shaw refused to replace the carpet even though it had a five year warranty. I would sue them if I could afford it.



Date created:
Name:
Location: Hopkins

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Carpet Mills"
I want to add to the carpet reviews information that all homeowners need to consider when purchasing carpet. Shaw is a manufacture of flooring. And like all major brands like Mohawk, Beaulieu and others, they all have a range of styles and quality. They all have value based products that may not look so great within a few years. And they all have excellent quality that wear well and provide better value by buying more upfront. I read the reviews because I sell all brands. If the review is more specific to the mill's collection or fiber brand, then it would be more constructive. It misleads the customer to say never buy from Shaw or Mohawk or etc.. Homeowners need to keep records should be easier now that they can be e-mailed & saved. Record the steam cleanings, vacuum well with a basic vacuum not an over powered model that may be too hard on most styles. The quality & performance features to all carpet is the style; such as plush verses loop(& many styles between) Type of Fiber and its construction and face weight. The more fiber on that carpet the better. There are other factors, but all carpet mills have the full range of quality. Best advice is to find that flooring dealer with years of experience that doesn't play the carpet sale games and relies on word of mouth to compete with the big box.


Date created:
Name:
Location: Fairfield, ca

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Pure unadulturated garbage"
I moved into my brand new mobile home July 2011. My carpet is unfortunately Shaw. Since day one I noticed the carpet in certain area's around baseboards fraying. We are not talking a little this is a lot. It has snags in it and is showing wear pattern. I live here alone and am very easy on things. This July I will have been here two years. For the past year and 3/4's I have complained to Advantage Homes to no avail. This was all under warranty. Well Advantage bailed leaving me holding the bag and turned it over to Champion who is under the miss conception this can be repaired. Shaw needs a class action suit brought against them. I will one way or the other get this garbage replaced. My next contact is Shaw and from there if they do not reimburse me for this mess so I can go else where I will be talking to 7 on your side.

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