Consumer Reviews of Shaw carpets

Shaw flooring logo
Popularity:
#7   of 18 brands of carpets

18% of customers recommend
2 of 5 stars 241 reviews with a 2 average rating
  • Very Satisfied
    37
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    14
  • Very Unsatisfied
    176

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Burlington, nc
Model: Carpet

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beware - sheds horribly! Warranty no good"
Carpet sheds so badly, it clogs the vacuum hose. From when new to a year later. Then found out warranty did not apply because it was put in a rental house. Would not have helped anyway since Shaw said shedding was normal. I guess in the next year every fiber of the carpet will be sucked up in the vacuum cleaner. You just get the run around between Shaw and Lowes. Do not buy Shaw products!


Date created:
Name:
Location: Saskatoon, SK, Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Caress II"
We had Caress carpet installed in early June 2013. The advertising that it is very soft is absolutely correct. When I purchased the carpet I was very clear with the salesperson that I do not like or want carpet that shows every track. Caress shows every track. I have replaced carpets in my homes over the years and have never purchased a carpet that shows tracks and packs as bad as Caress. The response from Shaw was of course it tracks, it is a luxury carpet. The salesperson told me that all carpet tracks and basically told me to suck it up. The salesperson did not tell me that the carpet requires a special vacuum. My top of the line Kenmore does not go high enough to enable a back and forth vacuum motion. I must lift the head, place and pull back. I was given a list of vacuums recommended for the product. Basically none are available in Canada. The one I found did the same as my Kenmore. It needed to be lifted and pulled back for each stroke. Within a short period of time the seams started to show. Still waiting for the company we purchased from to come and fix the seaming problem. I am not very happy.


Date created:
Name:
Model: All Star Weekend III

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Denied claim"
The warranty on Shaw product All Star Weekend III Carpet is worthless. After 4 months in a brand new build this product looked like it had been installed 5 years ago and been walked on even longer. We are couple in our mid 50's and it was installed in our bedroom. Mr Greg Bryson denied the claim saying it was normal wear. He was not at all helpful in this matter I asked to talk to his supervisor and he said claim is final complain to where you bought it and hung up. This is going to be the last time I will use Shaw products. I don't think this will do any good but I can't recommend any Shaw Products.



Date created:
Name:
Location: Lake Orion, MI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"After One year Looks worse that 25 year old carpet I took out"
My Shaw carpet is worn, discolored, matted, and coming unraveled after one year, and Shaw says this is acceptable and not covered under their warranty. I had it professionally cleaned after one year, and the cleaner says he cannot believe the amount of wear for one year. The owner of the company I bought the carpet from says it is unacceptable,but he cannot get Shaw to do anything. The Shaw rep says it is not good, but the Shaw claims administrator (Greg Bryson) who has not seen the carpet and sits in an office at Shaw says it is within Shaw's acceptable performance for one year old carpet. What a company - I am going to push this one all the way, as I cannot believe their senior management or owner (Warren Buffet) would find this acceptable if they could see the carpet. Also, they say Dyson vacuum cleaners are not suitable for their carpets, and that they are seeing problems with their carpet out side bathrooms due to chemicals - not the issues here, but talk about trying to find excuses.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw is horrible"
I bought Shaw carpet and within five months it was showing obvious signs of wear. Shaw refused to replace the carpet even though it had a five year warranty. I would sue them if I could afford it.


Date created:
Name:
Location: Hopkins

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Carpet Mills"
I want to add to the carpet reviews information that all homeowners need to consider when purchasing carpet. Shaw is a manufacture of flooring. And like all major brands like Mohawk, Beaulieu and others, they all have a range of styles and quality. They all have value based products that may not look so great within a few years. And they all have excellent quality that wear well and provide better value by buying more upfront. I read the reviews because I sell all brands. If the review is more specific to the mill's collection or fiber brand, then it would be more constructive. It misleads the customer to say never buy from Shaw or Mohawk or etc.. Homeowners need to keep records should be easier now that they can be e-mailed & saved. Record the steam cleanings, vacuum well with a basic vacuum not an over powered model that may be too hard on most styles. The quality & performance features to all carpet is the style; such as plush verses loop(& many styles between) Type of Fiber and its construction and face weight. The more fiber on that carpet the better. There are other factors, but all carpet mills have the full range of quality. Best advice is to find that flooring dealer with years of experience that doesn't play the carpet sale games and relies on word of mouth to compete with the big box.


Date created:
Name:
Location: Fairfield, ca

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Pure unadulturated garbage"
I moved into my brand new mobile home July 2011. My carpet is unfortunately Shaw. Since day one I noticed the carpet in certain area's around baseboards fraying. We are not talking a little this is a lot. It has snags in it and is showing wear pattern. I live here alone and am very easy on things. This July I will have been here two years. For the past year and 3/4's I have complained to Advantage Homes to no avail. This was all under warranty. Well Advantage bailed leaving me holding the bag and turned it over to Champion who is under the miss conception this can be repaired. Shaw needs a class action suit brought against them. I will one way or the other get this garbage replaced. My next contact is Shaw and from there if they do not reimburse me for this mess so I can go else where I will be talking to 7 on your side.


Date created:
Name:
Location: Lake Orion, MI
Model: Our Delight II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very matted and faded"
In less than one year carpet is very matted and faded/different color in higher usage area. Had carpet cleaned after one year - cleaner said he can't believe how worn the carpet was for one year old. Shaw been to see it - even the rep says there is a problem, but factory denying it. Going to take this one all the way as it now looks worse after one year in terms of wear, matting and fade than the 25 year old carpet we took out. Shaw warranties are worthless - I do not feel I am dealing with a reputable company that stands behind its products.



Date created:
Name:
Location: Cleburne, TX
Model: Style Z6976

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"I got you Berber"
Had our whole house carpeted in this Shaw carpet in November 2012. I am so very disappointed. It is packing terribly. Only my husband and I, who are senior citizens, live in our house. No other traffic. We were gone for the first 2 months after this carpet was installed. So less than 5 months after installation, it is not holding up well at all. I would not recommend this carpet to anyone.


Date created:
Name:
Location: Tigard, OR

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Shaw Carpets Like Any Carpet is not Perfect"
While Shaw, like many carpet mills, have a wide range of products. What often happens is the carpet salesperson does not do his job in a professional manner. He usually takes the path of least resistance and sells the consumer her favorite color or feel or look, or fits a low budget, without regard to the carpet's performance. As a result, many cheap carpets end up in living areas that should have had much higher quality carpet for a chance to survive daily living. Sometimes, due to a lack of knowledge, the salesperson never asks the customer what her needs are, but instead allows her to wander around the showroom looking at price tags. Once salespeople start explaining the truth about carpet in general, the less likely carpets will be "oversold" and performance expectations of cheaper carpets will not be too great. When the consumer has a claim these days, she had better have receipts from her professional carpet cleaner, and hope that her carpet was installed according to CR105. Otherwise the carpet mill is not even going to consider your claim. If you don't Know Carpet, Know Your Carpet Dealer.

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