Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
244 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
-
Neutral
6
-
Somewhat Unsatisfied
14
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Very Unsatisfied
179
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2013-06-12
Name: W. Beaumont
Location: Lake Orion, MI
Model: Our Delight II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very matted and faded"
In less than one year carpet is very matted and faded/different color in
higher usage area. Had carpet cleaned after one year - cleaner said he
can't believe how worn the carpet was for one year old. Shaw been to see
it - even the rep says there is a problem, but factory denying it. Going
to take this one all the way as it now looks worse after one year in
terms of wear, matting and fade than the 25 year old carpet we took out.
Shaw warranties are worthless - I do not feel I am dealing with a
reputable company that stands behind its products.
Date created: 2013-06-01
Name: G. Wright
Location: Cleburne, TX
Model: Style Z6976
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"I got you Berber"
Had our whole house carpeted in this Shaw carpet in November 2012. I am
so very disappointed. It is packing terribly. Only my husband and I, who
are senior citizens, live in our house. No other traffic. We were gone
for the first 2 months after this carpet was installed. So less than 5
months after installation, it is not holding up well at all. I would not
recommend this carpet to anyone.
Date created: 2013-05-24
Name: Jim Goddard
Location: Tigard, OR
Satisfaction Rating:
Neutral,
3 out of 5
Review:
"Shaw Carpets Like Any Carpet is not Perfect"
While Shaw, like many carpet mills, have a wide range of products. What
often happens is the carpet salesperson does not do his job in a
professional manner. He usually takes the path of least resistance and
sells the consumer her favorite color or feel or look, or fits a low
budget, without regard to the carpet's performance. As a result, many
cheap carpets end up in living areas that should have had much higher
quality carpet for a chance to survive daily living.
Sometimes, due to a lack of knowledge, the salesperson never asks the customer what her needs are, but instead allows her to wander around the showroom looking at price tags.
Once salespeople start explaining the truth about carpet in general, the less likely carpets will be "oversold" and performance expectations of cheaper carpets will not be too great.
When the consumer has a claim these days, she had better have receipts from her professional carpet cleaner, and hope that her carpet was installed according to CR105. Otherwise the carpet mill is not even going to consider your claim.
If you don't Know Carpet, Know Your Carpet Dealer.
Date created: 2013-05-23
Name: Jenn
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"The worst carpet."
I agree with almost all the posts. We bought a new home. We had upgraded
the carpet and had the most expense padding put in. Within 4 months the carpet looked horrible! We pulled it all up and replaced everything ourselves. Never again with Shaw.
Date created: 2013-05-10
Name: Cris
Location: Virginia
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet bubbling"
4 years go we noticed our carpet bubbling and crushing and the nap was
flat even after vacuuming. We spent a small fortune in upgrading pad
and this carpet is in our bedroom and sitting room. The installer came
back and pulled the carpet tight again. But we are back to square one
again. Shaw is a rip off. Never again.
Date created: 2013-04-23
Name: Jim
Location: USA
Satisfaction Rating:
Neutral,
3 out of 5
Review:
"Hard to believe"
The string of 20+ 1-star reviews is amusing and really, impossible to
believe. I am about to buy Shaw carpet and they are clearly a quality
carpet maker.
Date created: 2013-04-17
Name: C jones
Location: 80124
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet"
Worst carpet ever purchased. Called carpet store after six months. It
looked worse than the 10 year carpet I replaced. Would love to sue.
Date created: 2013-02-21
Name: kenn stone
Location: Shaftsbury,Vt.
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw carpet is the worst"
Shaw carpet is the worst I have ever seen. Carpet was 1 year old, was
running the vacuum over the carpeting when all of a sudden several
carpet threads unraveled and got caught in the vacuum.About 6 months
later the same thing happened.The carpet was supposed to be stain
resistant and snag proof,BULL Could not find receipt and called
installer to see if they had it,of course they couldn't. So I guess this
senior citizen on a fixed income is screwed.
Date created: 2013-01-31
Name: Ken Myres
Location: Medford, Oregon
Model: AllStar
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet deteriorating under a year old. Shaw will not help."
Carpet under a year old and is matting and fading. Very unhappy. Willing
to pay for upgrade. Cannot get any one to help us. We are senior
citizens and have been ripped off. Hey Dyson....Do you know how Shaw bad
mouths your product.
Date created: 2012-11-29
Name: Tom
Location: Lebanon, Ohio
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet Falling Apart"
Have had the carpet in for just under 3 years. We called Lowes because
we had an area that was "bubbling". They came out to re-stretch the
carpet (for a fee). When he did, the carpet literally started pulling
apart. Now we have loose, wrinkled carpet throughout the house.
Shaw says the warranty is void because we did not have the carpet professionally cleaned within 2 years. Like THIS would have kept the carpet together!
