Consumer Reviews of Shaw carpets

Shaw flooring logo
Popularity:
#7   of 18 brands of carpets

18% of customers recommend
2 of 5 stars 241 reviews with a 2 average rating
  • Very Satisfied
    37
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    14
  • Very Unsatisfied
    176

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The worst carpet."
I agree with almost all the posts. We bought a new home. We had upgraded the carpet and had the most expense padding put in. Within 4 months the carpet looked horrible! We pulled it all up and replaced everything ourselves. Never again with Shaw.


Date created:
Name:
Location: Virginia

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet bubbling"
4 years go we noticed our carpet bubbling and crushing and the nap was flat even after vacuuming. We spent a small fortune in upgrading pad and this carpet is in our bedroom and sitting room. The installer came back and pulled the carpet tight again. But we are back to square one again. Shaw is a rip off. Never again.


Date created:
Name:
Location: USA

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Hard to believe"
The string of 20+ 1-star reviews is amusing and really, impossible to believe. I am about to buy Shaw carpet and they are clearly a quality carpet maker.



Date created:
Name:
Location: 80124

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet"
Worst carpet ever purchased. Called carpet store after six months. It looked worse than the 10 year carpet I replaced. Would love to sue.


Date created:
Name:
Location: Shaftsbury,Vt.

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw carpet is the worst"
Shaw carpet is the worst I have ever seen. Carpet was 1 year old, was running the vacuum over the carpeting when all of a sudden several carpet threads unraveled and got caught in the vacuum.About 6 months later the same thing happened.The carpet was supposed to be stain resistant and snag proof,BULL Could not find receipt and called installer to see if they had it,of course they couldn't. So I guess this senior citizen on a fixed income is screwed.


Date created:
Name:
Location: Medford, Oregon
Model: AllStar

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet deteriorating under a year old. Shaw will not help."
Carpet under a year old and is matting and fading. Very unhappy. Willing to pay for upgrade. Cannot get any one to help us. We are senior citizens and have been ripped off. Hey Dyson....Do you know how Shaw bad mouths your product.


Date created:
Name:
Location: Lebanon, Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet Falling Apart"
Have had the carpet in for just under 3 years. We called Lowes because we had an area that was "bubbling". They came out to re-stretch the carpet (for a fee). When he did, the carpet literally started pulling apart. Now we have loose, wrinkled carpet throughout the house. Shaw says the warranty is void because we did not have the carpet professionally cleaned within 2 years. Like THIS would have kept the carpet together!


Date created:
Name:
Location: Texas

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Some Strange Postings Here....,"
I purchased Shaw carpeting a few months ago and love it. It's their higher end carpet with the thick padding. I've noticed the latest negative postings which give Shaw a 1 rating out of 5 seem to be worded similar (At least most of them). For the ratings to suddenly go down as they did is unusual. I'm wondering if someone, a competitor or someone who has a grudge posted many of those low ratings. I have 3 friends who have Shaw carpeting and all are satisfied. I realize there will be complaints but not like these all in a row. Strange indeed.



Date created:
Name:
Location: woodbridge,VA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"K-Hov Builder"
We bought our home in 2010 ($500,000.00 Home), and within 3 months noticed the builders grade carpet was starting to show wear, crushing in pathways, and each time I vacuumed the vacuum cleaner had to be emptied as it would become full of fibers. I read in the reviews that the builders keep Shaw in business with this cheap trailer carpet. Understand, there are only two of us who live here and are gone all day at work. We do have two dogs, but they weigh 7 lbs and 20 lbs, and are in a kennel during the day as well. I brought this to the attention of the home builder right away and they blew me off. Said it was normal wear and tear. I consequently continued to complain over the course of the year, and received no service, ad was even ignored. Finally the Shaw company sent out a service rep in February 2012. His results came back that we were using too strong of a vacuum cleaner, maybe a Dyson or Sharp, and we should be cleaning our carpet more regularly...WHAT?? So we were once again denied service and our carpet continues to deteriorate. Yesterday I decided to try one more time because I have to think of replacement because frankly I am embarrassed to have people in. I called the Shaw company to find out to my dismay that they had approved replacement, but K-Hov denied it because they did not want to pay for the labor to replace it. I am livid!!!! Now we shall see what happens...will Shaw replace it with a decent carpet or the same crap, and will K-Kov step up with the labor costs as well as a a new pad???


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"builders keep them in business"
Builders looking for cheap carpet are keeping Shaw in business. This is why no one cares about these reviews... Builders are still making a profit.

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