Consumer Reviews of Shaw carpets
Popularity:
#7 of 18 brands of carpets
18% of customers recommend
241 reviews with a
2 average rating
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Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
14
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Very Unsatisfied
176
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2017-01-31
Name: M. Martin
Location: Homosassa, FL
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Pet protect-it isn't"
We purchased Shaw Petprotect Bianca Sammy Berber Indoor carpet. We were
told by the Lowe's salesman that it would protect against cat throw up
and dog accidents. It does not. My cat threw up on it and it is as
difficult to clean as my 12 year old carpet was. The salesman did not
tell us that my dog's toenails would snag the carpet with just normal
wear. The installer told us that. It does snag and must be clipped or
the carpet will run. I will have a bald carpet in a couple of years.
Date created: 2017-01-19
Name: melissa scott
Location: Clyde,TX
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"What Warranty?"
The Shaw carpeting in home received stain from water leak. According to
website Shaw gurantees its carpeting against staining. Tried cleaning
carpet but stain remained. Wrote Shaw only to discover that Shaw
requires customer to have carpeting professionally cleaned every 2 years
in maintain warranty. Cost of professional cleaning equals a 1/3 of the
cost of new carpeting plus padding and installation.
Date created: 2016-10-05
Name: Penny Pompilio
Location: Santa Barbara
Model: Caress Artisan
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Not Happy with Shaw"
I replaced wool carpeting that was 30 years olds with Shaw Caress
Artisan. I've had it a year and religiously followed the recommended
vacuuming and cleaning. I have had it one year and know for sure that it
will not look decent in three years. It pulls, acts like a dirt magnet
and doesn't look clean even after a professional clean. The stairs are
horrible. It has some fancy guarantee, but after reading these reviews,
I don't have much hope. I should have just done hard floors since the
cost of replacing the wool was too much.
Date created: 2016-08-22
Name: J. Brady
Location: Lenexa KS
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Sprouts"
Spent tons of money on there carpet and something happen little sprouts
are coming up like loops everywhere in my whole house! Had a installer
come out and said just cut it a while back, but now it's everywhere have
a little baby starting to craw what I'm I supposed to do not vacuum my
carpet! Filling a claim not going to take just cut it as a answer I
know that! Just makes me really sad so much money. Oh got it from Home
Depot ugh yea they didn't say a thing about this happening!
Date created: 2016-07-10
Name: Mary S.
Location: AZ
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy Shaw Carpet"
Worst carpet ever! Picked the basic carpeting (in order to save a little
money) for a new home build. Matting after 6 months. Warranty does not
cover. Offered to replace with exact same carpet. Declined because we
don't want to be inconvenienced by the disruption of installation and
the matting would/could happen in another 6 months. Wears horribly.
Would never purchase Shaw carpet again.
Date created: 2016-07-07
Name: Joe Blake
Location: Orange County, CA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Company Ever"
I contacted Shaw customer service, asking them if they could provide the
specifications for the carpet they manufacture: Weight(Ounces per square
foot), Thickness(Typically in Denier), Density(Threads per inch).
Here is their response(verbatim): "We have no way to search for products..."
In other words, Shaw, purported to be the largest carpet manufacture in the world cannot provide the most basic information about their carpets.
If pre sale support is this bad, can you imagine how poor the post sales support must be.
Date created: 2016-07-06
Name: L. McQuiston
Location: Slippery Rock, PA
Model: Counterpointe
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buyer Beware!"
I purchased Shaw Counterpointe carpeting in early May. As it was being
installed, it looked like the wrong carpet. It was. Shaw send the
wrong carpet! Two months later, Shaw has still not come through with
the carpet we ordered. They keep sending samples that aren't even
close to the original sample we ordered from. Never again will I
purchase carpeting from Shaw. I want this stuff out and will order
from another company.
Date created: 2016-07-06
Name: Spiros
Location: Waterford, MI
Model: Caress III
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Customer Service"
We purchased over 1200sq foot of Shaw Caress III carpet at the World of
Floors in art van back in 2013. We purchased the recommended vacuum
cleaners and got the carpet cleaned professionally per the warranty
requirements. Early this year we noticed that one area in a heavy
traffic area was starting to matte up and look very warn out. We have
two dogs so I am sure that did not help the situation at all. Long story
short, we put in a warranty claim via Art Van and after providing some
pictures and evidence of the damage, we got the whole house replaced
with new carpet. I am not sure why I see all of these reviews with
Shaw's customer service but I would highly recommend you buy your carpet
through World of Floors, they are awesome when it comes supporting the
customer after the purchase. I am extremely happy with Shaw's Cashmere
Caress iii carpeting, Shaws's customer support and the World of Floors @
Art Van. Support team, truly a winning combination.
Date created: 2016-06-29
Name: Arlene Gretka
Location: Rockton Il
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Love love love"
I purchased the plush with the nylon and it is so wonderfully soft I
just love to walk on it and it looks beautiful. I did need to buy a new
vacuum cleaner as my Dyson did not work on it however it's not a big
deal to me if I'm paying so much for carpet why not pay a couple of
hundred more for a vacuum cleaner. Very happy!
Date created: 2016-06-22
Name: Steven Earney
Location: Union City, CA
Model: Enduring Comfort Pattern
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw Carpet defect, poor company customer service"
We purchased our Shaw Enduring Comfort Pattern Carpet (Grey Flannel),
about 2 years ago. In the last 6 to 8 months the color of the carpet has
been changing next to our master bathroom door, and it's still getting
worse day by day. The grey colored carpet there has been turning brown,
to the point that it is ugly now. We called our installer in March to
come out and take a look. They did and took some pictures and forwarded
them to Shaw with a customer complaint. Shaw didn't contact us until I
sent them an email. They sent us a letter denying the claim stating that
a bleach product had come into contact with the carpet. We contacted
them back stating that no cleaning product of any kind came into contact
with the carpet, and I wondered why they could make an assumption based
on looking at a picture. Not professional at all. Shaw did call me back
an offered to send out someone who would check the area. We informed
that individual that no cleaning compound or water had touched the area.
We vacuum often and it had never been shampooed. He said he couldn't
give us his opinion, but would let Shaw know of his findings. He also
said there was no blue in the area, and it wasn't bleach because bleach
wouldn't turn it that color. We waited and never got an answer from
Shaw, so I talked to someone there who gave me a claim number. They told
me that the inspector basically said a cleaning product had come into
contact with the area. Isn't that strange he would say the same thing.
The area is still spreading outward to this day, and Shaw will not back
up their warranty with anything but excuses claiming they are not at
fault. Too bad consumer, you are not right. They did tell me though that
we could get our own inspector and send them the results, at our cost.
It's really sad when a company will not back up their products. I read
alot of bad reviews and experiences with this company so it appears I am
not alone. We have had a few carpets before this one, and none of them
have changed color in this fashion. We knew up front that this carpet
shows footprints, and we were ok with that. I would not recommend this
company to anyone thinking of purchasing a new carpet. We are not giving
up on this matter and will pursue a resolution.
