Consumer Reviews of Shaw carpets
Popularity:
#7 of 18 brands of carpets
18% of customers recommend
241 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
-
Neutral
6
-
Somewhat Unsatisfied
14
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Very Unsatisfied
176
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2018-10-01
Name: john huth
Model: Pride and joy
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor quality"
Bought the pride and joy shawmark carpet 1 1/2 yr ago told this was a very high quality carpet and figured this would be the last carpet we had installed there has been a few times our dog has vomited on the carpet and a faded stain has been left i know the warranty does not cover dog vomit but for the cost of this carpet this problem needs to be fixed we will have to replace this carpet when we no longer have our dog buuut it will for sure not be with this brand
Date created: 2018-07-03
Name: Yesmin Wilson
Location: [email protected]
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor delivery"
Although Dalton Georgia is just a few hours away, apparently our town is not important enough to receive shipments on a timely basis. These people do not care about the needs of their customers, all they care is about their bottom line. I had already installed several hundred feet of carpeting for an office and needed another 400 feet of carpeting but they have rescheduled their delivery twice, putting my project way behind schedule. I do not recommend this company due to their lack of integrity! Paid more for this product, and I expected better service than this!
Date created: 2018-06-22
Name: Sandy Rice
Location: Roaring Spring
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very disappointed in Shaw Carpet quality"
Dear Sir;
Three years ago, when we purchased a house that needed carpeting, we were told that Shaw Carpets were among the best. We have been very, very disappointed. In three years, with two persons in the home and most time, wearing sox instead of shoes, the carpet soiled and does not clean up. We shampooed it and had it professionally shampooed but it does not come clean. We have been extremely disappointed in the quality of this carpet. We will not purchase Shaw Products in the future.
Date created: 2018-05-21
Name: D. Fitz
Location: Michigan
Satisfaction Rating:
Neutral,
3 out of 5
Review:
"All Newer Carpets Suck"
I suggest that anyone looking for a new carpet first read the information on this site. I found this site after reading the horrible reviews on ALL carpeting, which had me thinking to keep my old 17 year old floor covering. I now know what to look for in carpet, padding (an important item) and never believe a warranty because it's not worth the paper it's written on.
Date created: 2018-05-14
Name: Lorraine Blackmore
Location: Upper Saddle River NJ
Model: Neyland style 662 color
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"No dogs allowed"
I told the sales lady I needed a carpet that could hold up to my dogs nails (a 65 lb. labradoodle) She recommended this commercial carpet by Shaws. I bought it and now every time my dog comes to the house there are pulls all over it. We have another dwelling will lots of carpeted rooms (not by Shaws) that the dog lives in. They have no pulls. When I called the co. about it I was told Shaws carpets are for human traffic not dogs. What garbage. I'll never buy Shaws again.
Date created: 2018-04-26
Name: Dale Cohen
Location: Massapequa, NY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not purchase Shaw carpet"
I bought Shaw carping from Carolina furniture and carpet. The first time it was installed they had to come a rip it all up due to stain spots appearing within 3 weeks of being installed. The company sent a rep. To come and test the carpet for defects, you guessed it was was a defective carpet. Carolina furniture told me to purchase a better grade I did all together the carpet cast me over $3000 dollars. The carpet that I paid more for has been down for 2 years and it looks like it's 15 years old. I would never ever recommend Shaw carpeting to anyone. By the way there is only me and my husband on the home so it can not be blamed on to many people in the house.
Date created: 2018-04-26
Name: Paul Saskin
Location: Prairie Village, KS
Model: Out of Sight II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Routinely catches, it absorbs dirt like a sponge, and is never clean looking"
We purchased 2 levels worth of flooring from Home Depot. Within several months this product (highly recommended by HD and with a Lifetime Warranty from Shaw is performing poorly. The carpeting routinely catches, it absorbs dirt like a sponge, and is never clean looking. Shaw sent an "independent" inspector to review this who wrote a very lengthy report that threw HD and its installers under the bus. This carpet is garbage and the company clearly has no interest in standing behind it. I will intentionally seek out alternative manufacturers in the future. This company is an embarrassment.
Date created: 2018-04-20
Name: F. Lucas
Location: Brookville in
Model: AG cocktail party
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Another casualty of Shaw warranty"
We purchased $7000.00 worth of what we were told was top of the line carpeting 4 years ago. There are only two of us in the home. The carpeting in the traffic areas especially looks horrible. Even after vacuuming they look worn and frayed. There are a few small orange spots that we have, but I told the inspector they weren't the issue. I don't know what the spots are. We had our carpeting cleaned per the warranty. The wearing is why we are so dissatisfied. He was clearly bought and paid for by the manufacturer. The more he talked the clearer that became. I told him he was a walking advertisement for hardwood flooring. He just ignored the wearing and concentrated on the spots. He told us stories of a situation of a teenage girl in a home he had once inspected washing her acne with hydrogen peroxide. He said that gets into the carpeting and causes spots. We don't have any teenagers and the story doesn't apply to us. He actually put that story into our review. We got a snow job of snow jobs! We got the ole bait and switch. He didn't mention the real problem and got out of dealing with it by changing the focus. Blaming hydrogen peroxide on someone else rug. I am being told that we have no recourse. Once a claim is denied, there
isn't anything one can do. I am convinced warranties are meant to sell... not to be used or protect the consumer... at least a Shaw warranty. I guess the only thing I can do is warn anyone I hear who is shopping for carpeting. I will deter everyone away from anything with the Shaw name on it. There is absolutely no way we will ever purchase a Shaw brand in anyway, shape, or form. From the reviews I am reading, I am not alone. They have a track record.
Date created: 2018-04-17
Name: S Lopes
Location: Toledo Ohio
Model: Devon Classic III, CCP95
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Looks like a seam in middle of bedroom"
It's been a year now and carpet looks loose and I can see what looks like a seam. Have had so many problems with installers, carpet quality in hall and steps that the carpet store doesn't want to repair or look at this carpet. Shame on you Carpets by Otto! And you want me to sign a Hush Agreement for a few bucks so you won't have to honor your commitment to customer satisfaction along with Costco. Most states have a consumer rights/protection act at no cost!
Notice most of favorable reviews are Anonymous from 2010! If you state what's true list your name!
Date created: 2018-04-09
Name: Brenda
Location: Michigan
Model: Boutique
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stay away from it"
I bought this from a local carpet retailer who said it was a very good carpet. I told her I needed something with stain resistance given that I have 2 dogs. She assured me this was it. Its been 3 months since install and I already hate this carpet. I spilled some coffee on it so I called my retailer who then referred me to Shaw since its obviously still under warrant, which is also another joke. She emailed a long list of different ways to remove stains and if that doesn't work, then I need to get it professionally steam cleaned. Are you kidding me! I was told stains would stay on top (bubble) so I just needed to wipe up. That simply isn't the case and they don't stand behind their warranty. I will never buy Shaw carpet again!
