Consumer Reviews of Shaw carpets
Popularity:
#7 of 18 brands of carpets
18% of customers recommend
241 reviews with a
2 average rating
-
Very Satisfied
37
-
Somewhat Satisfied
8
-
Neutral
6
-
Somewhat Unsatisfied
14
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Very Unsatisfied
176
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2014-08-10
Name: Jay NW
Location: Oregon
Model: Caress
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Caress vs best"
We got the Platinum quality of the Caress carpet. Like others, it was
matted and "corn rowed" in months. But, inspector agreed the twist had
come undone. Covered under warranty. Going to replace it with a
different, albeit cheaper carpet. Thinking about getting "the best"
carpet. Wishing the reviews were more specific as to type. It has a high
durability rating. If anyone has that- would like to hear reviews.
Date created: 2014-08-08
Name: C Pickering
Location: Greeneville tn
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Two different grades"
Will not stand traffic. First carpet was replaced under
warranty. Went with higher grade more expensive 2nd time with same
result. If you are stupid enough to buy Shaw carpet after reading
this you deserve what you get.
Date created: 2014-08-04
Name: Carol T.
Location: Livonia, MI
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worn and matted"
Had this carpet installed in October 2013. It looks like it has been
down for 13 years or longer. It looks worn, matted and very disgusting.
Inspector came out and said it's fine. I am going to see an attorney
regarding this matter. There are 3 adults living here, no pets and no
children. By the looks of the carpet you would think that a dozen people
live here.
Carol
Livonia, MI
Date created: 2014-07-23
Name: marcia rossman
Location: comstock park mi.
Model: See the World II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Showing wear"
It started showing wear within a few months. It is dirty and packed down
and looks like a worn carpet.
Date created: 2014-07-17
Name: A. M.
Location: Vancouver, Canada
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Terribly Unhappy"
Had Shaw carpet installed in December of 2013. It began to ripple and
soon we had waves so large I could not vacuum over it. A Shaw "rep" came
out and was mystified. He said an inspector would be contacting us.
We're still waiting. If Shaw has any plan to lay the blame on us I will
be contacting my lawyer and suing them in small claims. Everyone should
do this - you will win. Take photos, keep meticulous records, and sue.
It's time for people to stand up to this sort of blatant
irresponsibility.
Date created: 2014-05-20
Name: Jamie
Location: SLC, UT
Model: Barracan II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Still a dark spot on the carpet"
We paid alot of money ($42 psy) for our carpet. We had Stainmaster in
our last home and loved how durable it was with our family and pets. We
told the sales person that we wanted something equivalent or better. She
suggested this carpet. It is beautiful, it is soft, it looks plush, just
like we wanted.
The bug but... We have a little dog who sometimes is naughty. Within one week, sure enough, he was naughty on the new white carpet. We cleaned it according to the manufacturers direction, clear dish soap and warm water, and a dark stain developed. We steam cleaned, still a dark spot on the carpet.
I am working with my retail location on a solution and can't post a final. We are still within our 60 day customer satisfaction timeframe.
Date created: 2014-04-09
Name: Michelle
Location: Holley, NY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet Warranty - A Joke"
Within a year our carpet has spots that are "lightening" up .. not
stains. They appear and we have no explanation. Shaw sends an
"independent rep" who claims pet urine (which means my dog must
'tinkle' all over the house in a 1/2 inch spot) and lack of owner
cleaning! They said they "tested" the carpet and it was stain resistent
so no factory fault. Now, a stain and a lightening/bleaching look are
completely different. Shaw is useless and just puts the blame on the
consumer. I'm following advice of others on this site and claiming
through nys offices.
Date created: 2014-03-26
Name: Greg M.
Location: Colfax, Wix
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet warranty with Shaw carpets--what a joke."
In less than a year we had light spots showing up in different places in
our new carpet. I contacted the retailer and they contacted Shaw. They
hired a so-called independent inspector to examine and do a report. The
report came back in Shaw's favor. The report stated that the loss of dye
in the fibers was due to cleaning chemicals, but did not specifically
identify a chemical. I found this to be an easy way to lay the blame on
me, rather than consider a defect in the carpet. It is obvious after my
conversation with Shaw, that they have no intent of considering any
warranty. If I want to appeal the denial, I have to pay for another
inspection. I have decided to file a complaint thru our state's consumer
protection office. This only takes time, not your money.
Date created: 2014-03-20
Name: Barbara Lambert
Location: Lone Oak, Texas
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Cloverdale"
We got a shag from Lowe's It was very nice..but about months after
installed we began to see a fine white dust on all our furniture and
we were breathing it also. We want to Lowe's and they sent a sample
in...came back the backing was defective..said it had been corrected so
we bought more #2200.00, We are now having the same problem only worse.
We are going to have it analyzed..Shaw said nothing is wrong but it is.
It is worse this time.I Pulled a piece up and the backing it
disintegrating. They said it is okay. Beware of shaws carpet.
Date created: 2014-03-10
Name: R. Sandstrom
Location: Minnetonka, MN
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Warranty is useless"
We had a small room carpeted with a 1--% nylon, low-loop carpet from
Shaw around the first of Dec., 2013. About 2 weeks ago, while bringing
in a bag of groceries, I was unaware that a 2-liter bottle of ginger ale
was leaking. It left about a 4 foot trail. My husband immediately
cleaned it with a Woolite with Oxy cleaning product that states on its
label that it is safe on nylon carpeting. We now have about a 4' long,
4" wide darker streak in the carpeting. Shaw refuses to come out and
inspect it, clean it, or replace it unless we hire a cleaner first to
try to remove the stain. I called a couple of cleaners, and they told me
they might be able to lighten the stain, but couldn't guarantee it. I
called Shaw again: they were adamant that it's our carpet, and we have
to take care of it and hire someone to come out before they'll help us.
Worthless... they don't stand behind their product. No wonder they got
such a low rating. Junk.
