Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
244 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
14
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Very Unsatisfied
179
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2014-08-19
Name: Beverly Jamison
Location: Clare,Mi
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst crpet ever, don't buy it"
I bought this carpet 4yrs ago. We go away in the winter so actual use is
about 2 yrs. The carpet looks terrible. They say it stain resistant but
after several try stain still there. Had it professional cleaned the
stain remains. There is only my husband and myself no pets. Where we
walk it is matted even after vacuuming. They had their rep come. There
answer vac daily in heavy traffic area, I guess going to our bedroom is
a heavy traffic area, not at 74. This company does not stand by it
warranty. My advise is do not buy this carpet.
Date created: 2014-08-17
Name: Cindy
Location: Summerfield FL
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Twist carpet still shedding"
I bought a Shaw twist carpet for nearly the entire house. The first few
vacuumings filled the canister. Complained. They said it was normal and
would stop shedding in about a year. Three years later still filling
canister each time. Calling Shaw again but probably get the same bs line
I've received before. "The shedding is not a problem." I spent far too
much money to get the run-a-round.
Date created: 2014-08-17
Name: G Zielinski
Location: New Bern NC
Model: Caress
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Not a Good Choice"
Caress is very soft, but the pile is so high and thick that our
expensive vacuum cleaner will not work on it -- even at an extra high
setting. Vacuuming becomes an extraordinary chore. Check for other
brands, styles before purchasing -- or at least make sure your vacuum
works with it. Wish I had thought of that before spending so much money
on the carpet!
Date created: 2014-08-10
Name: Jay NW
Location: Oregon
Model: Caress
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Caress vs best"
We got the Platinum quality of the Caress carpet. Like others, it was
matted and "corn rowed" in months. But, inspector agreed the twist had
come undone. Covered under warranty. Going to replace it with a
different, albeit cheaper carpet. Thinking about getting "the best"
carpet. Wishing the reviews were more specific as to type. It has a high
durability rating. If anyone has that- would like to hear reviews.
Date created: 2014-08-08
Name: C Pickering
Location: Greeneville tn
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Two different grades"
Will not stand traffic. First carpet was replaced under
warranty. Went with higher grade more expensive 2nd time with same
result. If you are stupid enough to buy Shaw carpet after reading
this you deserve what you get.
Date created: 2014-08-04
Name: Carol T.
Location: Livonia, MI
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worn and matted"
Had this carpet installed in October 2013. It looks like it has been
down for 13 years or longer. It looks worn, matted and very disgusting.
Inspector came out and said it's fine. I am going to see an attorney
regarding this matter. There are 3 adults living here, no pets and no
children. By the looks of the carpet you would think that a dozen people
live here.
Carol
Livonia, MI
Date created: 2014-07-23
Name: marcia rossman
Location: comstock park mi.
Model: See the World II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Showing wear"
It started showing wear within a few months. It is dirty and packed down
and looks like a worn carpet.
Date created: 2014-07-17
Name: A. M.
Location: Vancouver, Canada
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Terribly Unhappy"
Had Shaw carpet installed in December of 2013. It began to ripple and
soon we had waves so large I could not vacuum over it. A Shaw "rep" came
out and was mystified. He said an inspector would be contacting us.
We're still waiting. If Shaw has any plan to lay the blame on us I will
be contacting my lawyer and suing them in small claims. Everyone should
do this - you will win. Take photos, keep meticulous records, and sue.
It's time for people to stand up to this sort of blatant
irresponsibility.
Date created: 2014-05-20
Name: Jamie
Location: SLC, UT
Model: Barracan II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Still a dark spot on the carpet"
We paid alot of money ($42 psy) for our carpet. We had Stainmaster in
our last home and loved how durable it was with our family and pets. We
told the sales person that we wanted something equivalent or better. She
suggested this carpet. It is beautiful, it is soft, it looks plush, just
like we wanted.
The bug but... We have a little dog who sometimes is naughty. Within one week, sure enough, he was naughty on the new white carpet. We cleaned it according to the manufacturers direction, clear dish soap and warm water, and a dark stain developed. We steam cleaned, still a dark spot on the carpet.
I am working with my retail location on a solution and can't post a final. We are still within our 60 day customer satisfaction timeframe.
Date created: 2014-04-09
Name: Michelle
Location: Holley, NY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet Warranty - A Joke"
Within a year our carpet has spots that are "lightening" up .. not
stains. They appear and we have no explanation. Shaw sends an
"independent rep" who claims pet urine (which means my dog must
'tinkle' all over the house in a 1/2 inch spot) and lack of owner
cleaning! They said they "tested" the carpet and it was stain resistent
so no factory fault. Now, a stain and a lightening/bleaching look are
completely different. Shaw is useless and just puts the blame on the
consumer. I'm following advice of others on this site and claiming
through nys offices.
