Consumer Reviews of Shaw carpets

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Popularity:
#7   of 18 brands of carpets

18% of customers recommend
2 of 5 stars 241 reviews with a 2 average rating
  • Very Satisfied
    37
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    14
  • Very Unsatisfied
    176

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Oregon
Model: Caress

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Caress vs best"
We got the Platinum quality of the Caress carpet. Like others, it was matted and "corn rowed" in months. But, inspector agreed the twist had come undone. Covered under warranty. Going to replace it with a different, albeit cheaper carpet. Thinking about getting "the best" carpet. Wishing the reviews were more specific as to type. It has a high durability rating. If anyone has that- would like to hear reviews.


Date created:
Name:
Location: Greeneville tn

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Two different grades"
Will not stand traffic. First carpet was replaced under warranty. Went with higher grade more expensive 2nd time with same result. If you are stupid enough to buy Shaw carpet after reading this you deserve what you get.


Date created:
Name:
Location: Livonia, MI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worn and matted"
Had this carpet installed in October 2013. It looks like it has been down for 13 years or longer. It looks worn, matted and very disgusting. Inspector came out and said it's fine. I am going to see an attorney regarding this matter. There are 3 adults living here, no pets and no children. By the looks of the carpet you would think that a dozen people live here. Carol Livonia, MI



Date created:
Name:
Location: comstock park mi.
Model: See the World II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Showing wear"
It started showing wear within a few months. It is dirty and packed down and looks like a worn carpet.


Date created:
Name:
Location: Vancouver, Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terribly Unhappy"
Had Shaw carpet installed in December of 2013. It began to ripple and soon we had waves so large I could not vacuum over it. A Shaw "rep" came out and was mystified. He said an inspector would be contacting us. We're still waiting. If Shaw has any plan to lay the blame on us I will be contacting my lawyer and suing them in small claims. Everyone should do this - you will win. Take photos, keep meticulous records, and sue. It's time for people to stand up to this sort of blatant irresponsibility.


Date created:
Name:
Location: SLC, UT
Model: Barracan II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Still a dark spot on the carpet"
We paid alot of money ($42 psy) for our carpet. We had Stainmaster in our last home and loved how durable it was with our family and pets. We told the sales person that we wanted something equivalent or better. She suggested this carpet. It is beautiful, it is soft, it looks plush, just like we wanted. The bug but... We have a little dog who sometimes is naughty. Within one week, sure enough, he was naughty on the new white carpet. We cleaned it according to the manufacturers direction, clear dish soap and warm water, and a dark stain developed. We steam cleaned, still a dark spot on the carpet. I am working with my retail location on a solution and can't post a final. We are still within our 60 day customer satisfaction timeframe.


Date created:
Name:
Location: Holley, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet Warranty - A Joke"
Within a year our carpet has spots that are "lightening" up .. not stains. They appear and we have no explanation. Shaw sends an "independent rep" who claims pet urine (which means my dog must 'tinkle' all over the house in a 1/2 inch spot) and lack of owner cleaning! They said they "tested" the carpet and it was stain resistent so no factory fault. Now, a stain and a lightening/bleaching look are completely different. Shaw is useless and just puts the blame on the consumer. I'm following advice of others on this site and claiming through nys offices.


Date created:
Name:
Location: Colfax, Wix

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet warranty with Shaw carpets--what a joke."
In less than a year we had light spots showing up in different places in our new carpet. I contacted the retailer and they contacted Shaw. They hired a so-called independent inspector to examine and do a report. The report came back in Shaw's favor. The report stated that the loss of dye in the fibers was due to cleaning chemicals, but did not specifically identify a chemical. I found this to be an easy way to lay the blame on me, rather than consider a defect in the carpet. It is obvious after my conversation with Shaw, that they have no intent of considering any warranty. If I want to appeal the denial, I have to pay for another inspection. I have decided to file a complaint thru our state's consumer protection office. This only takes time, not your money.



Date created:
Name:
Location: Lone Oak, Texas

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Cloverdale"
We got a shag from Lowe's It was very nice..but about months after installed we began to see a fine white dust on all our furniture and we were breathing it also. We want to Lowe's and they sent a sample in...came back the backing was defective..said it had been corrected so we bought more #2200.00, We are now having the same problem only worse. We are going to have it analyzed..Shaw said nothing is wrong but it is. It is worse this time.I Pulled a piece up and the backing it disintegrating. They said it is okay. Beware of shaws carpet.


Date created:
Name:
Location: Minnetonka, MN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warranty is useless"
We had a small room carpeted with a 1--% nylon, low-loop carpet from Shaw around the first of Dec., 2013. About 2 weeks ago, while bringing in a bag of groceries, I was unaware that a 2-liter bottle of ginger ale was leaking. It left about a 4 foot trail. My husband immediately cleaned it with a Woolite with Oxy cleaning product that states on its label that it is safe on nylon carpeting. We now have about a 4' long, 4" wide darker streak in the carpeting. Shaw refuses to come out and inspect it, clean it, or replace it unless we hire a cleaner first to try to remove the stain. I called a couple of cleaners, and they told me they might be able to lighten the stain, but couldn't guarantee it. I called Shaw again: they were adamant that it's our carpet, and we have to take care of it and hire someone to come out before they'll help us. Worthless... they don't stand behind their product. No wonder they got such a low rating. Junk.

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