Consumer Reviews of Shaw carpets

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Popularity:
#7   of 18 brands of carpets

18% of customers recommend
2 of 5 stars 241 reviews with a 2 average rating
  • Very Satisfied
    37
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    14
  • Very Unsatisfied
    176

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Ft. Smith, Ar
Model: Great Scott II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible carpet"
We purchased the Shaw "Great Scott" carpet when we built a new house. Being a new house with new carpet we never wore shoes on it. Within one year the carpet had lost the luster it had and was now a flat color and also had very bad flattened trails in the hallways and living area. Even though I had to move all of my stuff myself, the carpet was replaced for free. Within 8 months, the new carpet looked the same and I was told the wear was normal. I will never have shaw again.


Date created:
Name:
Location: Flushing MI
Model: Shag

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Carpet, Never again!"
We purchased Shaw White Shag for our living room 1 year ago. In the hallway its flattened out bad, its like we are walking on a hard floor. Just me and my wife walk on it! Someone came out from Shaw and said its oil from or feet, I said no, we ware socks, this carpet is not dirty! So we got it clean like he said, and still flat. Its garbage carpet, and I wouldn't recommend anyone purchasing Shaw carpet. And their warranty is a joke, ours is suppose to have a life time! But of course no one will call back or fix the problem!


Date created:
Name:
Location: Downingtown, PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"very disappointed"
Shaw carpet didn't hold up and Bob Wagner's Carpet Mill treated me badly when I asked for refund. Do not buy Shaw carpet and I don't recommend Bob Wagner's.



Date created:
Name:
Location: 80124

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet"
Worst carpet ever purchased. Called carpet store after six months, it looked worse than the 10 year carpet I replaced would love to sue.


Date created:
Name:
Location: Edgewater FL
Model: Silken Dreams II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Rows across the width of Brand New Shaw carpet"
Very disappointed. Two days after the Shaw-My Dream II carpet was installed, I saw parallel rows or lines one inch apart running across the width of the carpet! The entire carpet...living room, dining room, halls and bedroom! It looks as if it's a striped carpet! I contacted installer who promptly returned, took pictures and contacted Shaw. Shaw asked for a sample of the carpet! Still waiting on an answer from Shaw. The display samples I choose the carpet from showed no pattern or lines! This is an expensive Anso, softbac, stain and wear resistant, with 5 star warranties...top quality carpet, (or so I thought)...or s very expensive lesson if Shaw doesn't stand behind its product. I will post Shaws response! The color is lovely and it is very soft! But I didn't pick a carpet with rows of lines!


Date created:
Name:
Location: dubuque iwa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk Carpet Do not buy"
This carpet is about 2.5-3 years old and when I central vac it I fill up the bucket with fibers it is about 750 square feet. The representative said that this carpet will do that it looks like 30 year old carpet also but they call it corn rowing said the carpet is fine and will not stand be hide there carpet. All I have to say don't buy there junk carpet. We are selling this house and we are replacing at our cost. I do not want the people to buy a 600,000.00 house with bad carpet.


Date created:
Name:
Location: Alexandria, VA
Model: Revolution

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw BERBER Carpet Unravelling"
We bought our Shaw Berber Carpet, Style Name -Revolution, Color-00111 Ivory Bisque from a very reputable dealer for a rental unit. The dealer assured us it was great for heavy wear and long lasting, giving us a 5-year Quality Assurance and 5-year Stain Resistance Warranty. Note: Our tenants have two teenage girls and a very docile dog. The mother has very successful professional cleaning company. It?s how we know her. They are very clean and fastidious. In less than 9 months, the carpet began unraveling, pulling in straight lines, during vacuuming at the seams and in the various areas of the carpet. Then, it became even worse after one carpet shampooing. After we complained, the dealer had the Shaw area representative come out. He first said it was the dog. Old dog, doesn?t dig, and spends the working hours in a cage. The Shaw representative, using his moisture sensor, also tried to imply the rug was damp from shampooing, or dog urine. NO/NO. SHAW claims it is the tenants fault. WE REJECT THEIR ASSESSMENT. Just on this website, we found several similar problems with SHAW BERBER unraveling. We want everyone to know we are VERY DISAPPOINTED and recommend you NEVER buy carpet from SHAW without an IRON-CLAD GUARANTEE.


Date created:
Name:
Location: Vienna, Virginia

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Carpet Problem"
From Home Depot's Expo (now closed) we bought a Shaw carpet for our family room. My wife usually irons while watching tv - we discovered that the steam and water than drips from an electric iron made permanent color change to the carpet fibers. We were stiff armed by all involved - Expo, Home Depot, Shaw Industries, Better Business Bureau. Fairfax County (va) Consumer Protection unit was helpful and supportive, but Shaw stiff-armed them too. Buyer Beware of Shaw Industries, a company owned by Warren Buffett.



Date created:
Name:
Location: Naugatuck, CT

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"My Carpet Review"
I have owned my carpet for two years this August. I love its durability and comfort. My children have spilled multiple juices and foods on it but the fabric allows an easy clean up. They love to lay on the carpet while doing school work and sometimes even fall asleep on it. I love walking on the carpet with my bare feet and even our dog seems to love it. I have yet had to repair or replace my carpet. I would definitely buy the same brand again and I have recommended it to many of my family and friends.


Date created:
Name:
Location: Portland Oregon

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not Gooood"
We built our home and moved in on May 2, 2002. Put Shaw carpet in, thinking it was the best brand and quality for the money. It lasted less than 7 years and began pulling up on the edges and rippling along the walkways. It is so disappointing on so many levels and will never use it again.

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