Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
250 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
15
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Very Unsatisfied
184
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2012-10-01
Name: Sandy
Location: Oakville, ON
Model: Tuftex/Anso
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet won't stop stretching and wrinkling"
Purchased Shaw Tuftex/Anso carpeting in a texture pattern and had it
professionally installed through Costco 5 months ago. Carpet keeps
stretching and wrinkling, even though the installer has been out to re-
stretch it. I believe there is a problem with Shaw soft-back carpets.
Don't purchase this carpeting.
Date created: 2012-09-10
Name: eddie
Location: ohio
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"extremely poor customer service"
Had trouble after paying for merchandise, contacted store managers and
got the run around, Called rite rug company where I purchased the carpet
,no help what so ever and rude on top of that. Contacted Sales rep for
area unresponsive/no help. Last Attempt Shaw corporate office..customer
service rep....so rude and unhelpful ask to speak to supervisor..was put
on hold for 30 minutes at which time I hung up. I have an interior design
company and worked in the business for over 20 years and will never buy
shaw products again. Contacting attorney...
Date created: 2012-08-27
Name: J.Sibrian
Location: Ventura, California
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw area rugs"
Have waited 3 years for Shaw area carpets, one 7' other 5' to lay flat
under furniture. Called store that sold it, they replaced the 7'
one...same problem. Finally called Shaw direct they said they were real
"sorry" but nothing they could do about the ripples but try laying it
upside down or putting something heavy on it. Nothing works! Don't want
this experience again so no more Shaw carpets! Buyer beware.
Date created: 2012-08-19
Name: R Monzyk
Location: Washington, Mo
Model: Design Texture Platinum
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Design Texture Platinum"
I had Shaw Design Texture Platinum (top of the line) installed one year
ago. Almost immediately I started noticing a couple areas with the tips
'fuzzing' and matting. It looks worse at one year than our old carpet at
19 years old. I contacted Shaw online and started a process to have an
"independent" inspector look at it. Long story short, they said it was a
maintenance issue and not covered by warranty. They said we should have
a hot water extraction done. How can that stand up the pile and put the
tips together? There are only 2 of us here. We had our old carpeting
when we were raising 3 kids and it didn't look like this. We have
another brand of carpet in the bedroom and on the stairs for over 5
years and it looks as good as new. Shaw's warranty is worthless. They'll
always decide it's not a manufacturing defect.If money were no issue,
I'd have it replaced immediately. Never again will I buy from Shaw. Do
yourself a favor and run...
Date created: 2012-07-31
Name: M. Johnson
Location: Davenport, Ia.
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor quality"
Installed whole house in April of 2011. In May the carpet had started to
mat. The fibers appeared to melt together as though it had not cured
before weaving into carpet. I/we immediately reported this to the local
dealer along with pictures. They said they would take this under
consideration. We than asked to see the local salesperson from Shaw. We
were told that this was not allowed. We than got the phone number for
Shaw and explained the problem. We were told we had to vacuum daily.
This did not work. Finally Shaw sent in an independent party to do an
evaluation. Long story short, the carpet was replaced, but not with the
carpet we chose. I might add that when we chose the carpet we stated we
wanted it to be of a quality to allow for wheelchair use. We were
preparing the house for handicap use if needed. Shaw has a display
stating the carpet would work for this but when we called Shaw we were
told that the carpet would not stand up to that use.
Date created: 2012-07-07
Name: Angry customer
Location: Saskatoon, Sk
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy Shaw Carpet!"
Buyer beware! Do not buy Shaw carpet. There warranty means nothing. They
are worse then insurance companies. The carpet started to Wrinkle
everywhere within the first year. They try and blame the installer. The
installer came back and stretched it three times over the last six
years. But they still blame installation. Then how come my basement
carpet isn't wrinkling?.... Because its not shaw! Now they are saying
they are going to void our warranty because we didn't get it cleaned
regularly ... How were we suppose to clean it when it's wrinkled
everywhere. And as if the cleaning has anything to do with the carpet
wrinkling!!!!! Our carpet is perfectly clean. Shaw should give customers
written information on their obligations when buying carpet otherwise
how are people suppose to know. What a bunch of thiefs!
Date created: 2012-06-22
Name: S Myers
Location: Phoenix, AZ
Model: HGJ77
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Terrible Carpet"
We paid good money for "upgraded" carpeting from our homebuilder's
interior design company, Primera, for our new home. The Shaw carpet
started compacting after just 3 months. Now at 6 months there are places
where it will no longer vacuum upright. There are only two of us in the
house. Shaw company hired an inspector and determined there is nothing
abnormal and pile compaction is not a warranty item! We recommend not
buying Shaw carpet!
Date created: 2012-06-06
Name: Judy
Location: Delaware County. Pa
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Rug"
Shaw rugs is one of the worst rugs I ever purchased. My rugs are 3
months old and are flatten to the the ground. No satisfaction at all
from the company. They sent inspector they hired, who further added
insult to injury, my pulling my carpet back to see what kind of padding
was under the rug and never tacked rug back down.
Date created: 2012-05-14
Name: Marilyn
Location: Edmonton, AB
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet/warranty EVER!"
Purchased a home with new carpeting that was Shaw brand. After the first
6 months in the home the carpet pilled and also came off in the vacuum
stringey stuff wrapping around the brushes. The company came out and did
an "assessment" only to come back saying it was fine. Well about another
year later it starts to stretch, and the carpet is looking like it is 10
yrs old now...only 4. And one person living in the house! This company,
nor the installers stand by their products. Do not buy from them or
Builders Flooring.
Date created: 2012-05-01
Name: k marshall
Location: la jolla, ca
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Dishonest"
I am amazed at all the similar comments. We also had a sub contracter come out to evaluate our carpet. we purchased carpet in 2009 -- it looks like 1999. Was told by Shaw "normal wear and tear". In other words: I am crazy. Someone needs to become accountable for this sham. I will see what I can do how about all of you? This is unexceptable and dishonest. We bought our carpet at Home Depot. Maybe i will start there.
