Consumer Reviews of Shaw carpets

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Popularity:
#7   of 18 brands of carpets

18% of customers recommend
2 of 5 stars 241 reviews with a 2 average rating
  • Very Satisfied
    37
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    14
  • Very Unsatisfied
    176

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Saint Joseph MO

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Carpet"
After purchasing Shaw carpet for our entire home in less than 3 years it is matted and roped. It looks far worse than the 15 year old carpet we had prior to the purchase. It is only my husband and I in the home so there is not high traffic. We contacted the seller and were told since we missed the first cleaning by 6 months the warranty was no good. The salesmen in the store were beyond rude and talked down to us as though we were brainless. I would never again purchase Shaw carpet or buy from Eckards Home Improvement store. Also, I would advise others to do the same.


Date created:
Name:
Location: Wisconsin

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality"
The quality is not there. In the condo that I sold the Shaw carpet was 25 years old and it looked brand new. The new one I have in a new condo is disgusting. It leaves foot prints and leaves a path where you walk. Even after someone looked at it nothing was done. After all there inspectors are on their side. I will never buy one again. This company is extremely unfaithful. The path started right after it was installed.


Date created:
Name:
Location: Edgewater Florida

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Wish I'd Seen This Sooner!"
I have just gotten off the phone with the store where I'd bought this poorly made carpet because I hadn't heard the results of the inspection ordered by Shaw in November. My complaint is this: after installation of about 1100 square feet of carpet covering three bedrooms and a living room/dining room in June of 2012, I am thoroughly disappointed with the lack of quality and the wear it is showing. I could be reading my own complaint when I saw on this site that it is worn, matted, flattened, dirty looking after this length of time! I had it professionally steam cleaned in October of 2012 after only four months of use, and again in early November of this year, thinking we must be awfully hard on it. There are only two people in this house, and two small dogs. To help keep dirt to a minimum, there are mats outside the front door, inside the front door, at every area where the carpet meets the tile at the entry to the kitchen and the exit to the screen porch. There are mats in front of the couch where we sit. There are mats at the back door entrance from the yard to the porch and from the porch to the house. There is an area rug beneath the dining table. If I had any more mats, there'd be no need for carpet at all--the whole place seems to be covered in them! I bought a new vacuum cleaner --Shark Rotator-- shortly after buying the carpet and it seemed to be picking up tons of what I thought was dirt. It wasn't just dirt...it was pieces of carpet fiber...I Wasn't just vacuuming the carpet, I was vacuuming up the actual carpet! Still after twice weekly vacuuming (more carpet)and two professional cleanings, it still looked bad. The second cleaner asked how old the carpet was and I said less than two years and he was astonished. He said it looked six or seven years old. He suggested that if it had a warranty, it is usually five or ten years and that I should think about checking that out because it looked pretty bad. So I started by calling the retailer and he came out to look at it. I had to laugh (or I'd cry) when he told me several things: it was a closeout (so?), it was not expensive (so?) and it just looked like it needed cleaning (it was) and raking (really?). I told him that the very things he used to sell me the carpet...closeout, great deal, great price...are the things he was now saying were wrong with it, and implying that it was my stupidity in buying it in the first place. So I asked him to get in touch with Shaw to have them come and inspect it. So they sent The Floor Detective out a week or so later, and he spent quite a bit of time looking, testing, taking pictures, etc. and listening to my complaints. I wanted to say, "you have eyes...you can see what's wrong" but I just explained that the only places where the carpet is not worn down flat is where it is not walked on at all--under the coffee table, under the buffet, around the edges. I explained that it still appears just filthy after cleaning. I told him that the carpet is so flat at the entrances to the rooms that the nails from the edges are sticking through it. (Even with my mats over them!) I told him pieces of the carpet are getting stuck in the vacuum. (Also, which has more to do with the installation, the carpet underlay is coming apart in one bedroom where we hardly ever go. It started as just one small area and has spread out so that many feet of it is resting right on the concrete floor.) He nodded quite a bit, and I'd hoped I was making my case for replacement under the ten year warranty. I even asked him if he minded my watching him work and he said no, he was pretty used to it as he'd testified quite a bit in court cases. So, it came as no surprise that when the results of his tests were in, he sided with the folks who'd sent him. He said, as I've read here, that it was improperly cleaned, that the wear and tear was normal for its age, and that when he used distilled water to extract dirt he got a lot of dirt out. So it's everyone else's fault that the carpet is disgusting junk; not Shaw's. I sent a complaint to the BBB in the area where Shaw is manufactured and I see that there were over 75 complaints lodged against them this year regarding their products or warranties. I will not be able to replace this garbage carpet for a long while and it is really an embarrassment to have people come in...it looks dirty and discolored and looks like a herd of elephants have been traipsing through. So, unless they decide to do the right thing, I will be shouting it from the housetop and calling and writing every consumer agency I can to keep this from happening to others. I just wish I'd read this sooner myself and I never would have spent my hard earned money on such shoddy merchandise. Caveat emptor is great advice in this case.



Date created:
Name:
Location: Sharonville Oh
Model: Seeds of Comfort

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful Carpeting, NO satisfaction"
Should have read reviews before buying carpet. Like many of the other reviewers we are two old people with a middle-aged cat as only pet. I feel less foolish about not complaining earlier about our now three year old carpet, as there seem to be many who complained within months (as we should have). It was not cheap carpeting and has been cleaned by a very reputable (translate not bargain) cleaning company as recommended. Company says must not have gotten soap out, no manufacturing defect. It seems to seek stains and the traffic patterns are totally squashed down. Can only imagine what a family with kids and dogs could have done to it. Carpet and guarantee is a piece of...


Date created:
Name:
Location: Florida

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible. Carpet"
We bought Shaw carpet 2 years ago and I am so terribly disappointed. It looks like it's over 15 yrs old. I am so upset as we waited a long time for our new carpet. We have contacted Shaw and spoke to a rude customer service rep that told me I had to get it cleaned before filing a claim. I informed her that I am scared to have it cleaned that it will fall apart even more. It has frayed so bad and there's only 2 people living in our house, not a herd of cows. This carpet is terrible, poor poor quality. Do not buy!


Date created:
Name:
Location: Nevada
Model: Martha Stewart Lindenwald

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Carpet Ever!"
This is the 3rd time I've tried to post a review on Shaw carpet. Specifically, I bought a Martha Stewart Lindenwald manufactured by Shaw in July 2011 and less than 2 years later it looks worse than the 15 year old carpet I replaced. I used the recommended pad (which of course was extra) so as to get the warranty and I had no problem with the installation which was done by a Home Depot contractor. However, the quality of carpet is simply awful. Don't even bother trying to get satisfaction from a warranty because they will not honor anything. They have flat out denied any kind of proration or money back without even sending out someone to inspect the carpet or even seeing it. I have never bought carpet that wore this badly or looked so crappy. Do not waste your hard earned money. The carpet is garbage and, as a company, Shaw Carpet is not honorable. I will never recommend nor ever again buy a Shaw carpet product.


Date created:
Name:
Location: Saint Joseph MO

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very unsatisfied"
We bought our Shaw carpet 3 years ago. It was very expensive and was suppose to have a lifetime guarantee. It looks 30 years old, very compacted with rows running through it. We called the company and were told to contact the dealer we purchased from. We contacted the carpet store and were talked down to and were told since we did not have it cleaned in the two year period the warranty was not valid. We did have it cleaned just shy of 3 years. The salesmen at our store said the reason the carpet looked so bad was because it was probably very dirty. It is just my husband and I, we are retired so we don't have a lot of traffic. Also, after having the carpet cleaned it looked just as bad. I hope no one out there buys Shaw carpet. It is so expensive and is worse than the cheapest carpet on the market.


Date created:
Name:
Location: Midwest
Model: Stand Alone

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"So disappointed!"
Within six months of buying this carpet I noticed the crushing/matting and after a year it was so bad I contacted company who I purchased from and Shaw sent someone out and they said this was normal. Less than one year, yeah right. Second inspector said the carpet 'lost its memory and should be replaced.' Shaw cleaned the carpet and it was back to the same condition the following week. One year later and like other poster I am embarrassed to have any one come to my home and there is only two of us with no pets and this carpet is making my home look bad and I've always taken pride in how my house look. We paid $5,000 for carpet and it needs to be replaced 2.5 yrs later. Sent letter to CEO and no response! If anybody has any suggestions of getting someone to take care of this matter please let me know. I did have Dyson and ended up buying a Kirby but no change in raising the pile. I feel I've been swindled!



Date created:
Name:
Location: Ridgefield, washington

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective carpet"
I purchased an upgraded carpet for my townhouse during construction. Within months I knew there was a seam problem as the carpet was shedding at the seams. I called the carpet supplier and after two separate attempts the carpet seam appeared to be tight again. Fast forward a couple of years and the carpet is separating and it appears to be ripping along the backing thread at three different locations. When the installer came out he said in thirty years he had never seen the backing of a carpet fail like this. I would like to let you know this is upstairs bedroom carpeting. The installer suggested at this point we submit for a warranty claim with Shaw. At this point a third party Inspector was called in. He was very thorough with the investigation and submission to Shaw but I was denied any warranty. The supplier is still very upset about my predicament and may cut me a special replacement deal. We will see. Shaw's product is definitely defective and my advice to anyone with a seam problem is to put on a defective claim immediately. Too much time went by for me. I still will never buy another Shaw product. They do not back it up. This product was obviously defective as indicated to me by the repair tech and the third party surveyor. There simply was not enough glue applied to the backing during manufacturing.


Date created:
Name:
Location: Montgomery, TX
Model: Tuftex Sculptured

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Tuftex Carpet Horrible"
We purchased our carpet through our builder Darling Homes. We purchased a home in excess of $500,000 and Shaw carpets were what they had us choose from. First of all I am terribly disappointed that Darling Homes would use such poor carpet in their luxury homes. Anyone need read the reviews and should not want to use this company. We put the Tuftex sculptured carpet in our bedroom for an elegant, romantic feel. All I can say is that in under a year , the looped areas of the carpet are coming undone and we now have big strings of carpet hanging loose where the loops are all coming undone. Needless to say, the romantic, elegant feel has turned into a cheap mess. I would not recommend anyone buy Shaw carpets and I feel my builder should be ashamed that they use such cheap carpet. We are currently trying to work with the warranty but I hold no hope after reading the other reviews and with what we are currently experiencing. Very, very, disappointed. I am going to refer to better business bureau for sure.

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