Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
244 reviews with a
2 average rating
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Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
14
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Very Unsatisfied
179
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2018-04-20
Name: F. Lucas
Location: Brookville in
Model: AG cocktail party
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Another casualty of Shaw warranty"
We purchased $7000.00 worth of what we were told was top of the line carpeting 4 years ago. There are only two of us in the home. The carpeting in the traffic areas especially looks horrible. Even after vacuuming they look worn and frayed. There are a few small orange spots that we have, but I told the inspector they weren't the issue. I don't know what the spots are. We had our carpeting cleaned per the warranty. The wearing is why we are so dissatisfied. He was clearly bought and paid for by the manufacturer. The more he talked the clearer that became. I told him he was a walking advertisement for hardwood flooring. He just ignored the wearing and concentrated on the spots. He told us stories of a situation of a teenage girl in a home he had once inspected washing her acne with hydrogen peroxide. He said that gets into the carpeting and causes spots. We don't have any teenagers and the story doesn't apply to us. He actually put that story into our review. We got a snow job of snow jobs! We got the ole bait and switch. He didn't mention the real problem and got out of dealing with it by changing the focus. Blaming hydrogen peroxide on someone else rug. I am being told that we have no recourse. Once a claim is denied, there
isn't anything one can do. I am convinced warranties are meant to sell... not to be used or protect the consumer... at least a Shaw warranty. I guess the only thing I can do is warn anyone I hear who is shopping for carpeting. I will deter everyone away from anything with the Shaw name on it. There is absolutely no way we will ever purchase a Shaw brand in anyway, shape, or form. From the reviews I am reading, I am not alone. They have a track record.
Date created: 2018-04-17
Name: S Lopes
Location: Toledo Ohio
Model: Devon Classic III, CCP95
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Looks like a seam in middle of bedroom"
It's been a year now and carpet looks loose and I can see what looks like a seam. Have had so many problems with installers, carpet quality in hall and steps that the carpet store doesn't want to repair or look at this carpet. Shame on you Carpets by Otto! And you want me to sign a Hush Agreement for a few bucks so you won't have to honor your commitment to customer satisfaction along with Costco. Most states have a consumer rights/protection act at no cost!
Notice most of favorable reviews are Anonymous from 2010! If you state what's true list your name!
Date created: 2018-04-09
Name: Brenda
Location: Michigan
Model: Boutique
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stay away from it"
I bought this from a local carpet retailer who said it was a very good carpet. I told her I needed something with stain resistance given that I have 2 dogs. She assured me this was it. Its been 3 months since install and I already hate this carpet. I spilled some coffee on it so I called my retailer who then referred me to Shaw since its obviously still under warrant, which is also another joke. She emailed a long list of different ways to remove stains and if that doesn't work, then I need to get it professionally steam cleaned. Are you kidding me! I was told stains would stay on top (bubble) so I just needed to wipe up. That simply isn't the case and they don't stand behind their warranty. I will never buy Shaw carpet again!
Date created: 2018-04-03
Name: Stan Stootd
Location: Lake Frederick, VA
Model: HGN45 Primrose Path
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Stain Warranty is a joke"
New home owner. $4000 on carpet. This is their top of the line carpet. Purchased for the stain warranty. A stain was discovered just months after moving in. Unsure as to origin. Called Shaw to pursue the stain warranty. Was told that unknown stains are not covered. Told to contact the reseller. Reseller said the carpet isn't warranted against stains. Called Shaw back. Told the owner has to know the stain origin. Told them I had dogs and that it could be urine. Not sure. My reply, what am I suppose to do; follow guests, dogs, everywhere and note what and when something is spilled or soiled?
Date created: 2018-04-02
Name: Sue Lopes
Location: Toledo Ohio
Model: Going for Gold, metalic
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Defective carpet twice, third seam no match"
Shaw has no integrity, little quality, yet sales ppl tell u they r best, not true. Shaw sells seconds I think. First inspector by Toledo retailer, with great reputation said defective, 2nd inspection, Shaw said defective, 3rd inspection, said seam not matching, but Shaw had him change it! Costco sent me copy of this last inspection that's how I know Shaw has no integrity. Now they want me to sign a 2nd hush agreement. What does that say about Shaw? Carpet retailer doesn't want to service it as they know that seam won't b right and they didn't tell me it would look like the defective carpet they sold me. Privately owned carpet retailer in Perrysburg, & Holland near Toledo, I never had carpet problems b4 this!
Date created: 2018-03-21
Name: Kathie Englert
Location: Omaha, NE
Model: Beaulieu
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Consumers Taken advantage of"
I don't understand how a manufacturer is allowed to take advantage of this many consumers. I also paid over 5000 for this carpet for 28.00 yard install - not cheap. And within two years or less the carpet is mashed with extreme corn rows. The rep from the store I bought it from indicated it looked terrible! However no support from the manufacturer. This just doesn't seem right.
Date created: 2018-02-16
Name: Ruth simon
Location: Mars,pa
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Best warranty ever!"
Never doubt their after install Warranty! After 10 months and a dealer that went bankrupt, not only did they replace the carpet, they covered all the cost of the labor to reenstall. I am very impressed
Date created: 2018-02-12
Name: K Wuytens
Location: Brawley, Ca.
Model: Caress
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Beautiful for a short time"
We had the Caress Shaw carpeting installed by one of their dealers and at first we really liked it. My sister remarked that it was the most beautiful carpet she had ever seen. We got it in a light color, so the discoloration that other reviewers have mentioned is not a problem, however there are considerable problems with this product. Within a year any seams will become quite noticeable. You will need to carefully trim the fibers sticking up to make it less conspicuous. The carpet mats easily in traffic areas. That is probably the worst thing about it. Shaw doesn't want you to use a beater roll type vacuum, but that is the only way that we can raise the nap at all. Stain resistant? Any spills will need to be shampooed or use a spot treatment like Folex to get them up. Even white wine, after carefully soaking up with paper towels and/or soft cotton cloths will leave spots. We have no pets, no children at home and thought that this carpet would last a similar time than our last type did. Unfortunately, after about 5 years we will need to replace it. Very unsatisfied with the product.
Date created: 2018-01-29
Name: Patricia woods
Location: Irvine,ca
Model: 00779 dark truff
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Fading spots all over, discolored, no pets,"
I have spots that just pop up all over, the carpet is a dark brown, I have no pets & no children, It is baffling why these spots are showing up, Were assuming it's in the dye, The spots are a reddish color.
Date created: 2017-11-15
Name: Jo Smith
Location: 65101
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Satisfied"
I have Shaw carpet in my house for fifteen years and am very satisfied with its performance. I am reading these reviews and its not the brand, folks it is the quality. You get what you pay for. Don't expect a compact car to feel like a Cadillac. My carpet is medium grade but it is a nylon with a decent density and twist level. I have lived in an apartment with base grade polyester that looked bad after a few months. Don't expect a contractor to put in the best carpet when a cheap polyester looks good enough. You have to do your homework, Shaw is like Ford Moter Company, they offer all qualities and price levels.
