Consumer Reviews of Shaw carpets

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Popularity:
#7   of 18 brands of carpets

18% of customers recommend
2 of 5 stars 241 reviews with a 2 average rating
  • Very Satisfied
    37
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    14
  • Very Unsatisfied
    176

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: AB Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't honor their life-time warranty never to wrinkle"
Shaw carpet has a life-time warranty never to wrinkle but, in my case, they were not willing to honor their warranty. I had purchased an upgraded quality but the carpet throughout the whole house began to wrinkle a year after it was installed (installer's workmanship warranty is 1 year so they wouldn't help either). The hallway is so badly wrinkled that it is folded upward and presents a tripping hazard. A Shaw rep came out to my home and took a sample for their lab but they decided not to honor the warranty even though they learned that I have difficulty walking due to a disability. Even my safety wasn't enough to twig their conscience. I've been embarrassed to have people over because every room in the house and the stairs are so very badly wrinkled. I can't afford to have the whole house redone.


Date created:
Name:
Location: Oroville ca

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad Carpet"
We had Carpet put in about 6 months ago already noticed Matting of carpet Spots won't come up I was told I couldn't shampoo it it would void my warranty. Now I'm told it's my vacuum is ruining my carpet causing it to Matty.Shaw has giving me a list of Vacuums to buy Haven't ever heard of some of them. Working with my carpet guy now trying to figure out what to do.


Date created:
Name:
Location: alabama

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Dust and fuzz"
I wouldn't have known about what was happening, if I hadn't purchased a vacuum with a clear plastic cannister. I have to clean the filter and the fuzz that comes off the rug is unbelievable! I reported this to shaw and they sent a guy out , who went back and lied about it. the dust in the filter is the same color as my carpet. and I believe it affects my breathing. it is a very fine dust. I was told it was because the carpet was recycled carpet, even thro I paid for new. the fuzz from carpet even attaches to my rollaider wheels!



Date created:
Name:
Location: Jamestown, Oh
Model: Find Your Comfort II

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"A Waste of Money"
We just replaced our 24 year old nylon carpet with Shaw "Find Your Comfort II". Honestly, I'm sick about the whole thing. This Anso Nylon product is nothing like my former carpet. At 55 oz, I realized I wasn't getting the top of the line, but rather an upper mid grade carpet. I really thought I did my homework, but apparently not. Every step I take shows every imprint of my feet. It does NOT spring back at all! Vacuuming shows everything including the cord marks from the vacuum. The carpet looks like one big matted mess. The only "positive", the carpet is a soft matted mess. I would highly recommend those considering this label to run in the opposite direction.


Date created:
Name:
Location: [email protected]

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Garbage Carpet"
My Shaw carpet I had installed, looks worse than the carpet I had removed only after a year and a half. I just bought a new house and I will not be putting Shaw carpet in that home or any property of mine ever again. Then when I sent in a warranty request, they said there was debris on the carpet and blamed vacuuming in one direction. Shaw carpet is garbage!


Date created:
Name:
Location: Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Will Never Buy Shaw again"
After 8 months, single person living in home, carpet is all matted. Looks worse than the 20 year old carpet still in the home. Highly disappointed they don't honor their warranty. The sales person was an ... and didn't back up the warranty yet it was his recommendation to put this garbage in the home. Nothing like taking advantage of the elderly and putting the screws to them. Especially those on fixed income.


Date created:
Name:
Location: Dartmouth, MA
Model: Caress II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beware! Significant color loss in 4 years"
I purchased carpet for my home - total about $20,000. The product is guaranteed for 20 years, promises to be color fast, etc. After 4 years there is so much color loss in walking patterns and near sliding glass doors that when the inspector came for my claim on the warranty he had to ask "What color was it supposed to be?" My claim was denied calling it fading from sunlight, not a manufacturing problem. I asked how it could be viewed as acceptable that a carpet in a home with windows could not hold its color in 4 years. The agent just read lines from the warranty text. Do not trust the company to stand behind its products. Do not assume the warranty will help you. Do not believe that the product will stand up to normal use and daylight.


Date created:
Name:
Location: Janesville, WI
Model: Montage II

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Fantastic"
What many reviewers don't mention is the model that was installed. There are all different grades of Carpet having face weights, which I go by. What was the face weight of the carpet you installed? 20 being the lowest and 63 being the Best grade. Our carpet which was installed having a Face Weight of 58.2 and of their R2X Nylon, has stood up extremely well in 9 years and will keep going. We have it in our living room, dining room, hallway, and in front of dbl sink bathroom. I would suggest looking at the Face Wt of the carpet you are looking to buy. Sorry there as so many negative comments, which you always hear. Research the Grade of carpet, before you buy, not by the mfgs name that manufactures numerous grades, in their line up



Date created:
Name:
Location: Findlay OH
Model: Tigressa Or Tigressa2

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warranty not supported"
Purchased carpet fall 2016, original carpet 21 years old. ( no shoes on carpet, cleaned regularly, sweep 5 times a week). Ask for quality carpet, gave me a price, I wrote a check. Fast forward September 2018, I noticed 8 10 spots on carpet changing color. Thought what did grand kids spill on carpet, supposed to have come treated, wouldn't clean. Of course no one knew, oh well. Week later more spots, then walked around, stairs, behind love seat spot in dining room little spots changing color. 9 29 2018 called our retailer, of course I purchased great carpet, has 10 year warranty, no issues. 12 8 went to the retailer after numerous phone calls and excuses that rep would not call back. His employee stated you need to look at their carpet today. ( employee told owner what he needed to do, this is now 2 months and 1 week after told no issues. )2 25 2019 I receive call from owner, great news they are replacing your carpet. Now almost 5 months later. 3 5 19 owner calls Shaw is sending inspector. Inspected carpet week later, stated call retailer if you hear nothing after two weeks. Waited 21 days and called owner, left message no call back, called him 2 days later. He stated, you mean Shaw has not called you or sent the report? I said "no" He just couldn't believe they had not contacted me. He said the report said something had been spilled on the carpet. Like what, I responded, Owner, I don't know maybe something was on your shoes, or it's your furniture polish. End of story, owner tells me to take him to court, Shaw will pay the legal bills and hangs up. Last part, parents home, brothers home, in-laws home, all have purchased flooring from this retailer over the years. Yeah some thousands of dollars. We purchased , bedroom, bathroom and kitchen flooring from retailer. Side note I have 3 bedrooms and loft original 24 year old carpet no spots. I have waited another 3 weeks for the report from Shaw carpet, nothing. Evidently I will spend a few more thousands to replace this carpet, will not be a Shaw product.


Date created:
Name:
Location: South Rockwood, mi
Model: Life happens

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet sucks and reps are rude"
I have watched many videos of Shaw's pet carpet and I purchased my carpet before watching the videos but they videos lie. I have had my carpet almost 3 years and it looks worse than the 20 year old carpet that I pulled out. I have had my carpet professionally cleaned about 6 times all ready because if liquid gets on the carpet it soaks in right away it does not sit on top like it did when I first purchased, after about 6 months later the liquid did not sit on top to give you time to clean it up. I have called the sales people that sold me the carpet and I also called Shaw and neither will do anything about it. All this carpet does it keeps it from supposedly soaking into the pad but you don't know if that is true because you don't see the pad unless you pull up your carpet. I was told it would not show wear or stains. This carpet and their representatives are horrible. And I plan on posting on every single page I find for Shaw

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