Consumer Reviews of Shaw carpets

Shaw flooring logo
Popularity:
#7   of 18 brands of carpets

18% of customers recommend
2 of 5 stars 241 reviews with a 2 average rating
  • Very Satisfied
    37
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    14
  • Very Unsatisfied
    176

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: St. Louis, MO
Model: Endura3 SD Nylon

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk pure Junk"
Do not buy this: they "exclude" matting and crushing or any change in appearance retention. So I admit I bought this junk and sure enough in 3 years it looks about 15 years old due to matting and crushing. And Nylon is supposed to be the cure for that but not the nylon Shaw uses. I would encourage anyone thinking of this company or any company and check the warranty for matting and crushing if it is excluded find another.


Date created:
Name:
Location: Wisconsin
Model: Cashmere IV

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Matting, Dont buy"
To whom it may concern, I had a professional installer install the cashmere IV on March 15, 2020. By November 2, 2020 it showed significant matting. I live alone in a condominium and vaccuum regularly.


Date created:
Name:
Location: Wisconsin
Model: Cashmere IV

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Matting within 7 months, Dont buy"
Had carpet installed by professional installer on March 25, 2020. By October 2, 2020 Carpet showed significant wear and matting. I live alone and no shoes and vaccuum regularly. Not happy with this specific model of carpet. David Geboy



Date created:
Name:
Location: Northfield mn

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk"
Carpet is showing wear after only 2 months. Shaw will not stand behind it. Saying daily vacuuming is required for warranty. It started showing wear in the first few weeks and has now only been installed barely 2 months and we never wear our shoes in the house and neither does the very little company we get


Date created:
Name:
Location: Sebring, FL
Model: Life Proof

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible! Run from All Shaw products."
Run! Do NOT purchase Home Depot's Life Proof carpet. Do NOT but Shaw! They do not back their products nor even try to work with you. Worst carpet and service ever. Our carpet is 4 months old, looks 10 years. Two extremely Immaculate people live here. Carpet is junk and Shaw is a sham!


Date created:
Name:
Location: Spokane Valley, WA
Model: Artisan

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Matted"
Wish I had done my homework and did some research. Thought Shaw was a reputable carpet so went with it. Installer put in a top grade pad and we paid more than the carpet is worth, considering how it has matted. This was installed October 2015. Within two years the twist of the fibers have a look of old carpet. There is only two adults and no animals in our home. Love the color, that is about all. We definitely would not buy this again.


Date created:
Name:
Location: Pittsburgh, PA
Model: Genesis E0525

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Looks defective and is worn after 3 1/2 years"
OMG! Should have done my research about Shaw and their carpeting before I made the purchase. The carpet has parallel raised creases in the carpet to included the stairs and is already matted/worn. There are only 2 adults and a dog living in the house. The carpet was appropriately stretched when it was laid, yet now it is loose and needs to be re-stretched. After 3 1/2 years this carpet looks worse that the 25+ year old carpeting that it replaced. The company that installed the carpet will be contacting the Shaw rep to come to look at our carpet. The installer voiced complaints of Shaw saying they won't take responsibility. Shame on the installer if he knew that before he installed my carpet. Can't wait to meet with the Shaw rep. I'll meditate before his/her arrival.


Date created:
Name:
Location: Clay, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The poorest quality carpet in the country"
Immediately after installation of the carpet particles from the carpet backing started to come to the surface. After it was replaced with a new one particles started coming out again. We are very dissatisfied with this company.



Date created:
Name:
Location: Ohio
Model: My Choice 3

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Pigment Issues"
In 2015 Shaw carpeting was installed throughout our home. The carpeting was advertised as having a lifetime color retention guarantee. Approximately three months after installation small yellow spots began to appear in random areas. The spots would continue to lighten until the color was completely bleached. As of this date, ten spots have shown up. Close inspection showed that the spots consisted of individual strands that were colorless from top to bottom. Strands next to the discolored strands were completely fine. Substances spilled on the carpet would have affected some strands completely and some partially. This is not the case here. Our installer was contacted and they contacted Shaw. Shaw sent a representative to inspect the carpet. Their response was that the carpet warranty was not applicable because, "this issue is not a known defect". Further, the carpet is advertised as "will not show wear". The carpet already shows significant wear throughout a large area.


Date created:
Name:
Location: Spokane Valley
Model: Artisan

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Matted"
Thought we were buying a good grade carpet four years ago. It started matting within the first year. Still looks good under the furniture! Wish I had done more research before buying this.

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